Rated 5 out of 5 by DON43 Another great stay.
This was a short one night stay at one of our favorite hotels. We arrived sometime after 6pm and were pleased to see that our request for a Suites Night Award was successful. These are very nice suites and the view over the rolling countryside from the 6th floor unit is great. Dinner that evening was very nice. Thank you Chef Michael. Also thanks to Evana for your friendly and professional service. The visit was capped off by a leisurely breakfast on Sunday morning. The staff at the hotel are just great. Looking forward to our next visit.
March 2, 2014
Rated 4 out of 5 by RoadWarrior99 Good place to stay
Great staff, nice room with pool that was thoroughly enjoyed by the grand kids. Only complaint was the shower, a variable height hand held that didn't work very well and had poor pressure.
March 4, 2014
Rated 4 out of 5 by Cindylou2014 Fantastic hotel
Fantastic hotel. From the minute we checked in to the minute we checked out the Staff went above and beyond to make our stay even more comfortable. Only one minor complaint-selection of "finger food" in the bar was very limited. Highly recommend!
March 3, 2014
Rated 4 out of 5 by Debays Great service
This hotel was very clean and the staff were fantastic and very friendly. My only two complaints are that the pool is very small and it was taken over by children, and there was no hot tub. My other complaint is that is was not in walking distance to any restaurants or attractions.
February 27, 2014
Rated 4 out of 5 by Jeff1602 easy access
quick and easy in and off the 401 easy access to Cambridge and Kitchener
February 25, 2014
Rated 5 out of 5 by Rambler98 The place to stay in KWC
This is a fairly new hotel, right on the 401 with easy access to the whole KW region. Spacious, clean and comfortable, it was the perfect stop on business trip
February 14, 2014
Rated 4 out of 5 by Theerikroq Our second home
This property is our "homebase" every time we visit Kitcherner-Waterloo-Cambridge area for work. This hotel meets our needs in every aspect - comfortable bed, hearty breakfast. I'd like to see improvement in fitness facility though - the lone strength training machine needs an upgrade - it fails in comparison with the same property in London, ON. I'd also like for the hotel to get rid of that background buzzing noise coming from the wall.
February 11, 2014
Rated 3 out of 5 by lonzerelli Staff need to be more knowledgable
I enjoyed staying at this hotel for the most part. I reserved my room on line and it included the breakfast. I booked the room due to a hockey tournament. We went down for breakfast and we had to wait for the breakfast to be served although it was after the start time. Then we were told to eat in another room and that it was a limited breakfast that we purchased. The room for breakfast was not set up and didn't have table cloths on the table. Finally we had our breakfast and we're sitting down with the kids eating when the staff realized that we were the wrong hockey team. We then had to move with all out plates and glasses back to the original dining room. We were late leaving for our scheduled hockey game and the staff did little in the way to rectify the situation. Apart from the very poor service at breakfast, the hotel was clean, pool was clean but the staff could be a little more knowledgable or ask questions to a least assist the patrons.
February 2, 2014