Rated 5 out of 5 by Kels2015 Hotel is perfect
My first time in Niagara Falls and my first stay at a Sheraton 4 points hotel. The hotel was beautiful, clean ,and full of professionals..from the hotel to all places that were attached to it.
Upon checking in Ms.Fontae assisted me and my son. She was very professional, knowledgeable, and neatly groomed (appearance is a reflection of the hotel). She took time to answer questions and explain everything to me.
The location is great. A block away from the Falls, connected to a casino, and also an Ihop and a Ruth Chris Inside. Plus so many other forms of entertainment is within walking distance(moviess, more restaurants, sports bars, museums etc)
Thanks to all the staff my son and I will definitely return and stay here again May/June in their warmer months.
April 11, 2015
Rated 3 out of 5 by Sammy123 Customer Service
We were not given a hire floor although we asked. They said the reservation indicated a lower floor which wasn't correct.
April 6, 2015
Rated 5 out of 5 by THERN Great Hotel with lots of things to do
Arrived at the hotel, checked in quickly. We got upgrades to a jacuzzi king room...what a real pleasure and surprise. The room was amazing, very clean and what a sleep. You dont have leave the site at all. Walkway to the casino, you know have to have a jacket or umbrella.
Choice for food, from low end to high price.
Treat yourself, someone else or hang out in a group.
March 22, 2015
Rated 2 out of 5 by ETF2015 serious need of a modernization
the room 1413 was sub standard.
March 22, 2015
Rated 4 out of 5 by Gronk28 Great hotel
Great hotel for price,great location
March 21, 2015
Rated 1 out of 5 by Rom0877 Will not come back
Booked King room, got Queen bed. Asked for a room with 2 beds, got 1 bed and a sofa. No SPG recognition (I am life time Gold. Platinum just expired 2.5 weeks ago), was not proposed with upgrade. Got city view room, where is the city? I did not see the city from my room. I call it the opposite side of the falls. The room is outdated, not so clean, found empty bottle on the floor in the bath. The walls in the room made from a paper. Could hear all the screaming, yelling, laughing, farting even speaking came from the next room till 1-2am. Terrible experience, could not sleep. Parking is a joke, not cheep but across the main street with 5 minutes wait traffic light. Breakfast is outsourced to IHOP, which is overpriced. I am still in the hotel right now till the end of my 3 nights stay but will not come back and will not recommend to stay here. Why is this hotel part of Starwood? I do not get this.
March 18, 2015
Rated 1 out of 5 by Max987 Not a family friendly experience
Although this hotel claims to be family oriented our experience was anything but family friendly. We were kept awake most of the night by a group of university students who had booked several blocks of rooms. The shouting, swearing, and banging on doors continued throughout the night from 10 pm until 6 am. Although initially the hotel staff was responsive, after midnight it seemed they gave up on managing the situation. From our perspective it seemed that the hotel did not prioritize the needs of their family / regular guests and chose to indulge the university students in their obnoxious and disrespectful behavior.
March 16, 2015