Rated 3 out of 5 Front Desk Service Week
The blinds in my room broke; preventing me from opening them each morning. I went to the front desk the next morning told then the problem and that I would be out all day. I came back and they were not fixed. I went back to the front desk and told them they did not repair the blinds and I would have dinner in the bar area. He said they would fix it as soon as the gentlemen returns from an airport pick up. I went back up to my room and it was not fixed. The next morning I told the front desk a third time that the blinds were still broken and again I would be out all day. When I returned that evening they were still broken. I gave up complaining. On my final night, I returned to my room and they were finally fixed. However, no one left me a message telling me they fixed it; nor did they contact me to apologize for the delay or give me an explanation. I was very disappointed. Additionally, the food at the hotel restaurant was not very good. I must say the service at hotel bar was good and the exercise room was very nice. They had new equipment and was clean.
March 2, 2014
Rated 4 out of 5 by AK1VS A Great Business Hotel
I started staying at the Four Points given its proximity to both my work place and the airport. However over the months, my reason to stay here has changed from that to the Staff. Specifically Courtney at the front desk and Tim at the bar. Its great to see both of them after work, as it seems like coming back to a familiar place instead of just a hotel, while I am away from home. Duran also makes it a point to greet me any time we meet. All in all a great experience due to the people who work here. Love at the front desk is a rising star too!
January 28, 2014
Rated 5 out of 5 by JimP212 Always when in Columbus
There is no doubt where I stay when I am in Columbus. From Courtney at the front desk when I get there to Duran greeting me personally when he sees me makes my frequent stays more enjoyable. All of the people that I encounter there are always easy to deal with. I stay in hotels 4 nights out of 45 weeks a year and I highly recommend this hotel.
January 8, 2014
Rated 4 out of 5 by JimHfromNEO Hotel Staff is wonderful
Especially Courtney, but everyone works very hard to serve their clients needs...
January 28, 2014
Rated 5 out of 5 by Campos64 LOVED THE STAFF...
I just wanted to say "THANK YOU" to all the crazy, nice people that I met at your facility. Somethimes you can go places & stay and the staff is just blllahahhhhhhh! Lets see...there was Terry at the front desk who said the pancakes were really really good & then remembered me later to ask me about them! Tom, in Sales was super nice (he helped with our event) Michael, the new trainee that was very polite, Charles who came & fixed my TV and last but not least CRAZY MIKE - I don't know what his title was because I saw him everywhere! The dining room, helping with our meeting - HE WAS FUN & I like fun people! Thanks so much for a wonderful staff! :)
June 22, 2012
Rated 5 out of 5 by Shan24 Always Brilliant
I travel semi-frequently across I-70 to go to conferences and such, and (after having gone to college in the Columbus area) I'm comfortable with stopping in the area for a night's rest.
This particular stay, I was traveling from home (Pittsburgh) to Toledo for a wedding, and then ultimately going home after. I had some people to see in Columbus, so I again checked into the Four Points. I called mid day to let them know I would be later than anticipated, and the girl working the desk thanked me for my call and that they would be sure to keep my room for me.
At check in (just about 11 PM), Irene was working at the front desk and I felt very welcomed. There wasn't a single hassle at all. Even though the hotel was busy, my room was quiet, breakfast was wonderful, and the staff was beyond professional.
If you're planning on passing through Columbus for a night or even a small stay, this hotel and its staff have always met or exceeded my expectations and continuously make my stay worthwhile.
June 11, 2013
Rated 5 out of 5 by Roast Wonderful Stay
Very comfortable and clean hotel. Staff was wonderful. Nice restuarant/bar area. Pool could have been a little better with hot tub.
November 5, 2011
Rated 3 out of 5 by mac1984 Average
The staff that I met was nice and check in was quick. I also talked for a second to two members of the cleaning staff and they were nice.
The lobby looked good but the halls just looked old. They were clean but the carpet had holes and was starting to come up in places. In the room, the bed was comfortable and I liked the pillows. The room was clean so the housekeepers are doing a great job! However, the room just looked cheap. The lamp in the corner looked like it cost about $5 at a garage sale and would wobble around whenever it was touched. Also, there were little baskets instead of drawers. The shower door was crooked and didn't close completely. The worst part is the bathroom door which is on a slide. So even when completely closed, there is about a half inch gap so the bathroom didn't feel at all private.
One other thing I didn't like was that I booked through their website. On their homepage was a promo saying you get breakfast for $1. I used that promo code when I booked. When I checked in and asked about it they said they didn't do that at the hotel. So why was it the first promo listed on the hotel's website? It was actually a big deal for me because I would have brought something to eat on my own if I had known. I'm not a big eater in the morning so I don't want to pay $10 or $15 to just eat a few small things.
March 14, 2013