Rated 4.2 out of 5 by 102
Rated 4 out of 5 by CCT224 Conducive Environment
The hotel is great in such a way that it gives a conducive environment to stay.
March 23, 2015
Rated 5 out of 5 by Rakifluz Place for me to relax
Keep up the good work. I will be staying with you again. Maybe you can surprise me again with excellent services
March 22, 2015
Rated 4 out of 5 by NeoSquall A comfortable stay
A great and comfortable stay with fresh and clean rooms.
February 5, 2015
Rated 4 out of 5 by Splurgefie My Missing Sun
1. Check-in and check-out was fast and smooth.
2. Treated as an SPG Gold Preferred Guest professionally. Well done Front Office team.
3. The toothbrush was promptly delivered as requested.
1. My room was not yet ready even though I checked-in at 5.30PM
2. The room cleanliness is not up to usual standard. There's human hairs on the bathroom floor and under the toilet seat.
3. The breakfast buffet spread was half empty upon opening at 06:30AM. Poor time management.
1. Ensure guest room are ready by communication between front office and housekeeping staff when room is assigned to new guest especially if the previous occupant checked-out late.
2. Move the breakfast time to 07:00AM and ensure the buffet spread is complete and the egg station manned. My order of sunny side up was not made and the long queue put me off from re-ordering it.
November 9, 2014
Rated 4 out of 5 by CMTek1028 The Excellent Hotel in Sandakan
- Rooms with nice view
- Variety foods to choose from
- Convenient that link to shopping mall
- Safeguard surrounding the hotel
- Friendly front desk counter
- Located in the center on the city
November 9, 2014
Rated 4 out of 5 by ECS74 This hotel makes you feel at home
The hotel staffs are very attentive and makes you feel very much at home.
November 5, 2014
Rated 4 out of 5 by Chinchin78 Food for Vegetarian
i would like to suggest the hotel to provide more food for vegetarian. I hard to get the vegetarian food when i had my lunch at the Eatery, 13th floor.
October 23, 2014
Rated 5 out of 5 by Chau123 exceptional reception counter service
the counter staff are helpful and friendly. they even helped me to untangle one of my long time favorite song which I have been looking for the past 15 years but without knowing the title of the song. I heard this song at the reception area during check in time. your staff asked me to try on the YouTube which I duly did it and found the title of this song the same evening.
beside this, there are other good services provided.
October 20, 2014