Four Points by Sheraton

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 94 reviewers.
Rated 5 out of 5 by Best hotel in downtown San Jose this is the perfect place to stay in downtown San Jose. Close to everything, great food at Mosaic, amazing rooms, very kind staff, everything makes you feel comfortable and like at home. March 5, 2016
Rated 5 out of 5 by Nice hotel, comfortable stay This hotel is awesome. Cute, clean room. Met my every expectation. The only set back was when my bf and I came back to the hotel around 11:30pm and expected to grab another drink at the bar, the restaurant was closed. February 22, 2016
Rated 4 out of 5 by Older hotel with great downtown SJ location The Four Points in downtown San Jose is a historic little hotel located within walking distance to office buildings, bars and restaurants, San Pedro Square, and the Convention Center. It is an older hotel so it lacks some of the modern appeal of other SPG properties like a fancy lounge or free coffee in the lobby. The interior decor of the rooms has some interesting leather square patterned walls, but I will say this hotel has the most comfortable hotel beds I've slept in out of several downtown San Jose hotels. The staff goes above and beyond in terms of friendliness - I've stayed at this hotel consistently for the past month while traveling for work, and Tim at the front desk is always happy to accommodate any request. The hotel also has outdoor self parking only but I've never had an issue with finding a space to park when I arrive. I love being within walking distance of everything downtown and not having to deal with trying to park my car on the street. I also liked that the front desk proactively asked about the "Green" initiative at check in, I appreciate that the hotel is making a conscious effort to save water during the drought! November 25, 2015
Rated 1 out of 5 by Professionalism I did not like a staff attitude that I suggested to him being so disappointed about the system that I did not like. His response was unprofessional and lost the four point face and a hotel training quality. November 21, 2015
Rated 4 out of 5 by LITTLE DOWNTOWN GEM OVERALL IMPRESSION: Using the parameters of a four-star property, this refurbished historic hotel ticks all the boxes. SPG RECOGNITION: As much as any select-service property. THE ROOM: Standard “motel” room but with a little design flair LOCATION: Great downtown setting seconds from the pedestrian mall and major attractions like the Technology Museum. Ample parking. EXCEEDED EXPECTATIONS: While quite informal in a West Coast way, the staff were all pleasant and delightfully accommodating. ONE THING TO KNOW: While not comparable in terms of luxury, this little guy offers an economical alternative to the 5-star heavies that surround it. October 17, 2015
Rated 5 out of 5 by Great Stay We stayed at the Sheraton Four Points Downtown San Jose when we attended a concert at Levi Stadium. Tim, the front desk person, was fabulous. We had never taken the light rail so he actually walked us across the street, showed us where and how to buy the tickets. He then walked us to where the light rail would drop us off. Everything went without a hitch. Eddie, our waiter during breakfast, was also very nice. We came right before they stopped serving breakfast, but he made sure we got the breakfasts we wanted and was really responsive during our meal (without hovering). Our room was clean and the bed was really comfortable. We'd definitely stay here again. September 1, 2015
Rated 1 out of 5 by Poor, poor service I stayed at this hotel 2x over two weeks. The first time the front desk was not helpful in calling me a cab and I almost missed a meeting because of it. I had to start walking. The second week, I got up to my room, pulled back the covers to find a giant brown stain on the sheets. Housekeeping came up and took a picture before changing the sheets but no one called to apologize, move my room or even acknowledge my status as Platinum preferred. Also, when I arrived on site, they did not have me in the system even though I had a confirmation number. The staff are unresponsive and don't seem to care about the quality of guests' stay. I even filled out a survey after my stay and never heard from anyone. I swore off Four Points but the Silicon Valley location restored my faith in this chain. Their service is outstanding and the facility is better. April 28, 2015
Rated 1 out of 5 by AWFUL! This was THE WORST hotel experience I've ever had! They totally messed up our reservations, booked another guest in our room (yes, they opened our door with a key given to them by the front desk while we were in the room!) and the front desk called our cell phone at 1:00am (that's 1 in the morning!) to ask if we were going to use our reservation (even though we were already in our room...sleeping!). The staff was unprofessional (including the manager) except for Maryann at the front desk...she remained professional throughout. The room was very small and not in good shape. I DO NOT recommend this hotel! April 14, 2015
  • 2016-05-25 T10:41:07.025-05:00
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