Rated 5 out of 5 by LizGG This hotel met all my expectations and more!
Personnel was always attentive and eager to serve and help make us comfortable at every turn. Hotel is clean and well kept. hotel is close to attractions, restaurants and the beach is right across the street literally.
July 24, 2016
Rated 3 out of 5 by PATIENCE2X THIS HOTEL NEEDS MORE STAFF!
Two thumbs up to Stephen at the front desk, he was very helpful when I required assistance but clearly he was overwhelmed. Even I know you should have at least two people at the front desk when it's a busy time. He did the best he could with what he had. I had to wait 10 minutes just to get a towel.
Rooms were nice and clean (linens smelled very fresh). The pool area was clean. One of the rooms had an a/c problem, although front desk quickly moved us to another room, he sent a facilities rep upstairs to assess the issue but we could hear the Manager over the walkie talkie tell facilities person "tell them to turn it off and on and deal with it, it will be fine". :(
Shortly before check out, maid service was very rude when my husband couldn't confirm the exact time of late check out. Her records should have reflected what time our check out was since I requested it when we checked in.
July 22, 2016
Rated 3 out of 5 by LouisianaFamilyMan Not bad, but nothing to write home about
The hotel was okay. It should be updated, but it's not in bad condition. I was not greeted as a SPG member upon check-in although the staff was pretty pleasant. The location is good. I stayed on points, but I don't think I would ever stay there if I had to pay. I believe there may be other hotels that cost the same, but more updated. Also, the ceilings are very low throughout the hotel.
May 20, 2016
Rated 2 out of 5 by G2016 Need more help at front desk
Stayed here twice and both times it took way too long to check in and check out. Room was nice and location is excellent.
April 18, 2016
Rated 5 out of 5 by Sisters501 Staff is outstanding! Will stay here every year!
My sister's and my annual beach trip to Galveston was a resounding success, thanks to this phenomenal staff! Sam, Belinda, Lindsay at the front desk and Brie in the restaurant made us feel like family. They anticipated every need and always welcomed us with warm smiles and friendly service. Sam and Belinda, we can't wait to see ya'll in April 2017! ~The Sisters in 501!
April 9, 2016
Rated 5 out of 5 by ahc3 What a difference!
New General Manager, New Assistant Manager - New Bartender - what a difference it makes. Clean, friendly, great front desk, great dining service, great housekeeping. Mr. Khan has made a huge difference in a short time - we love it. And he has recently hire Nime, as assistant manager. Now if he can hold on to great front desk staff, Jasmine, Jeremy, Lindsay, all will be good. And hang on to Bre the bartender, waitress in restaurant. She does the work of 5.
March 27, 2016
Rated 5 out of 5 by RCS10 Great hotel for the price
The Four Points by Sheraton in Galveston is a very clean hotel with a restaurant and bar. The entire staff is very courteous and helpful. I received a late check-out time with no problem, due to my schedule. The overall quality of this hotel exceeds the price which makes it a great location to stay.
March 23, 2016
Rated 4 out of 5 by AustinTraveler Good Location
Room was more than spacious for two people. The view could of been better but overall it was a good stay. Location was better than expected beach was across the street especially the pier. I enjoyed waking up and going to the gym and running on the beach.
March 22, 2016