Rated 3 out of 5 by Traveler Nice hotel bad location
Let me start off my saying the hotel is nice. The staff are friendly and attentive. However parking is terrible. When I came to check-in there was a laundry van blocking the 15 first come first serve (pay) parking area. Called the front desk and they told me to wait 15 minutes. 30 minutes later I decided to park on the street and walk to the hotel. The next day I came back to the hotel the driveway was yet again blocked this time I found what I thought was a close spot and parked there. 1 hour later I found my car had been towed. The sign in front of my car said parking was ok. But the sign behind my car said no parking. Signage is very confusing. Be warned NYPD will tow your car ($185 charge) plus an additional $60 for a ticket.
It is truely sad that this facility does not have accommodations for easy parking like all other properties I have been to. The staff, restaurant, and room are excellent. But the location and parking situation make it so I will not be coming back to this property.
March 6, 2013
Rated 5 out of 5 by Edzo Macy's Parade
We stayed here to attend Macy's Parade. We arrived late afternoon and were greeted by the wonderful front desk staff. About 30 minutes after we got to our room, the front desk followed up with a phone call to make sure everything was OK, which it was. Our room had nice view of Manhattan. We enjoyed happy hour and dinner in the hotel restaurant, good service and good food. In the morning, we easily walked to the subway and went to the Macy's parade. We had been offered a late check out which was great. The hotel is a great alternative to staying in Manhattan and all the staff were very good.
December 1, 2013
Rated 1 out of 5 by BenefitsSPG SPG Platinum NOTHING
They said all rooms are same.
Some of girl staff and man manger have no manners while you asked about benefits.
This hotel is no executive lounge.
August 27, 2012
Rated 5 out of 5 by AuntieNinu We called this hotel "home"
My mom and I stayed for all 8 nights of our NY trip. When we first arrived, we wondered if we might be disappointed that we weren't staying in Manhattan. But after our first couple of hours at the hotel, we knew we'd made the right choice. The staff was incredible - attentive and friendly, they remembered us as we left each morning and returned each evening. We'd take the subway (which is only a few blocks away) into Manhattan each morning, and when we'd return in the evening after many hours of exploring the hustling, bustling city, we were so happy to return "home" to the Four Points Sheraton, where it was much more low-key, peaceful and quiet. The restaurant was a nice respite with good food and very friendly service, and we dined there several times. We'd definitely stay here again, and recommend this hotel.
May 22, 2013
Rated 5 out of 5 by Cher65 First time, but not the last
Our stay was a pleasant one at the Four Points by Sheraton at Long Island City, NY. The staff was quite friendly, the room was clean, comfortable and a comfort to come back to at the end of the day. We will stay there again and recommend other family members to do the same.
December 2, 2013
Rated 5 out of 5 by Adrock78 A second home
I am a 33 yr old male that started working with a new company in June of 2011. I was upset that my career had turned to a travel job and I wasn't looking forward to staying at a hotel 4-5 nights a week for 6 months. Needless to say The 4-Points Hotel has tottaly changed my view on travel and being away from home. The staff has not only been helpful with both my business and personal needs but has truly made me feel as though I am part of the family. They have up kept every promise and or request and have treated myself and my co-workers with respect and efficiency.
November 23, 2011
Rated 1 out of 5 by disappointed Utterly Ridiculous
When I first checked in, they requested my card for incidentals. My room was covered by my company through direct billing. I was told I'd only be charged $50. When I looked at my account, they charged over $600. After bringing it to their attention they said they would fix it and it would take up to 7 days. I told them this wouldn't work for me, Long story short they fixed it the same day. When I checked out and got home, they charged me again, and ulitimately overdrawn my account. All they could say is sorry it'll be corrected in 3 days. Aside from this, the inexperience at this hotel is ridiculous. I used to work at a hotel and I know what to expect, and what can and cannot be done. I'd never recommend anyone stay at this property.
March 25, 2013
Rated 1 out of 5 by DLondon Very Disappointed
I was very disappointed with my stay here. I was visiting NY with some family and booked two rooms. In one room there was a large amount of what appeared to be blood all over the sheets and pillow cases. We were given another room, but my confidence in the cleanliness of the hotel was gone. In the second room, that I occupied, the towels had not been changed. There were unfolded towels and rags in the bathroom that were stained with strands of hair. Very disgusted, I called the front desk to inform them and as I was explaining the situation I was rudely cut-off and told towels would be brought up without an apology and then hung up on. I have stayed at several SPG properties throughout the years and this has been by far my worst experience.
August 6, 2012
Rated 5 out of 5 by Renz31 Fantastic Hotel
My stay at the Four Points Sheraton, Long Island City-Queens, hotel began in great fashion with my room being upgraded upon arrival. The suite I stayed in had an incredible view of New York City which instantly made the experience better. The room was very clean, spacious, at a nice temperature, and very comfortable. On top of that, the bathroom was incredible. It was big and had a very nice marble shower. All in all, my stay was fantastic. I will definitely recommend to this hotel to friends and family.
March 31, 2013
Rated 4 out of 5 by RafKam Great Property, Fantastic Service
I only stayed here for one night, but had a wonderful experience: didn't get a Platinum upgrade, but a much needed and welcome 7am check-in! Reception staff were very friendly and always eager to help. Restaurant staff was also very friendly and helpful.
Location: it is a somewhat rundown/uninteresting location, but 2 blocks from subway, which is just 2 stops from midtown. Property is brand new, room was very comfortable, clean and had all that I needed. Views of Manhattan were nice too. Only complaint would be the very tiny gym room.
Rates fluctuate quite a lot, so sometimes it may be very worthwhile staying here, and sometimes only marginally cheaper, in which case I'd go for Manhattan. Still, it's nice to have another option for the NY area if being in Manhattan isn't an absolute must.
October 28, 2012
Rated 5 out of 5 by YankeeFan Pleasant Surprise
Great, attentive staff that always makes you feel welcome. Hotel is new and clean and has fantastic Manhattan skyline views. Close to mid-town Manhattan without the cost. Convenient to multiple Subway stations but also a quick cab ride from Manhattan (just over the Queensboro Bridge). No restaurants nearby but the food at the hotel was surprisingly good and open till 11pm. Besides, plenty of dining options in Manhattan and in Astoria just 10 minutes away. Did I say the staff was great?
September 24, 2012
Rated 1 out of 5 by DRDC Bad Service
I was ignored at the front desk while check in. I waited more than ten munites and the staff was on phone without saying anything to me. Later when I asked little coffee creamer to the staff, he told me that he would send me to my room but that was never sent. I was humiliated while I asked some service. As a SPG platinum preferred guest I never was treated anywhere like this. I would appreciate if I receive a phone call from the owner of the property.
February 24, 2013
Rated 5 out of 5 by Rancher A great option
I don't think I have ever stayed in an outside borough hotel before, but this hotel was closer to uptown than downtown is. I was surprised by how cramped the room was for Queens. The views from the room were spectacular. The staff is pleasant, but surprisingly unknowledgeable about the area, as though they were from a different city. The subway is close and fast to the city. Overall a great experience. I will be back.
March 2, 2013
Rated 5 out of 5 by BuckeyeA Great alternative to Manhattan
We stayed here for a short vacation in NYC and it worked out great. We were able to find free street parking and the hotel was less than a 10 minute walk to the subway station (2 different locations serving the Q,R lines, I believe). The hotel even upgraded our room on our last night to a room with a balcony and a great view of the Manhattan skyline! We were pleased and would go back next time we visit NYC.
September 4, 2012
Rated 1 out of 5 by davis123 Poor choice
Stayed recently and thought it would be nicer than what was experienced. I have stayed at four points in the past and would not stay here again.
Why not put a real picture of the front of the hotel instead of a artist rendering? Have to agree with some others.
staff: needs work.
room: needs work
parking garage: should advise potential guests what to expect
food: not sure, didn't even give it a try
March 11, 2013
Rated 5 out of 5 by JasetheAse Outstanding Staff and View of NYC
I have stayed in this hotel several times and ALL the staff has been extremely cordial and helpful. Whatever special assistance I have needed they have immediately provided! The rooms and bed are clean and comfortable. I also enjoy sitting in the lobby or the 5th floor patio. The view of the NYC skyline is better than any view you will find in Manhattan! Magnificent!
February 13, 2012
Rated 5 out of 5 by Stizzle Love this Hotel
This is my favorite hotel in NYC! This is my second stay at 4 Points Long Island City, but definitely not my last--can't wait to comeback. I love the neighborhood but also enjoy the access to the train to get anywhere in the cith w/in minutes. The staff has always been friendly and welcoming as well. Definitely recommend.
July 25, 2013
Rated 2 out of 5 by Gio34 Rating
Hotel was real close to the City and al transportation. Staff was friendly. It is too noisy and beds were not clean. The open balcony in the seventh floor was dirty and cigarette butts laying on the floor. There was construction going on next to my room.
August 19, 2013
Rated 5 out of 5 by Heidiac A Do Again
We were met by a very friendly staff. I asked if my car was OK parked outside, the gentleman at the desk walked out with me to check. Meals were excellent and affordable. The balcony on the floor was a nice touch with a great view. We liked the walk in shower. The bed was very comfy, especially the pillows. Convienient to the subway.
September 12, 2012
Rated 5 out of 5 by Charlie80 A great stay while in NYC
Nick in the restaurant was a delight and helpful in ordering car servive for us after breakfast. Augie at the front desk was a gracious host as were the other staff.A home away from home. a very nice stay for my son's wedding. We will be back.
April 3, 2013
Rated 5 out of 5 by DaveK Great Hotel
We spent the weekend at this hotel. We had a great stay. The 10th floor suite was really nice. It's a new hotel so everything is fresh and clean. We had an amazing view of Manhattan and the Queensborough Bridge. The food in Mike's Cafe was excellent. We had the grilled chicken with rice and cheesecake for dessert. Later in the evening we hung out at the bar after a long day sightseeing in Manhattan. The bed was very comfortable, I slept like a baby. The location of this hotel is perfect for what we wanted. It's away from the hustle and bustle and crowds but only a short subway ride to Manhattan. We walked just 2 blocks to Queens Plaza, hopped the 7 train and we were in midtown in about 12 minutes. We then walked uptown just a couple of blocks to see the tree at Rockefeller Center. On Sunday we hopped the E train at Queens Plaza and within 30 minutes we were at the Ground Zero Memorial. I highly recommend this hotel. We are looking forward to our next trip to the city and we will definitely be staying at the Four Points again. Dave and Carolyn
December 11, 2011
Rated 4 out of 5 by Achillesheel Great Location
Great location, minutes from Manhattan and 5 miles from LGA. The room is really tiny but looks new and clean. The restroom is good although no bathtub is offered. Free in room internet and free street parking but no free breakfast.
April 2, 2013
Rated 2 out of 5 by Mstar The hotel smells bad
I was staying at the second floor, and the smell of the restaurant was all over the floor. It was noisy at night. You can really hear anyone that talks in the lobby. I would't recommend this hotel. Poor management.
October 30, 2012
Rated 1 out of 5 by mojo9999 DONT HEAR AT THIS HOTEL!!
For the price you pay theres no bank for you buck!! Hotel rooms are so small i back up and my but hits the tv.Also Theres no yes network and my ac made tons of noise they should bord up this hotel
August 26, 2012
Rated 4 out of 5 by BANYON22 LOWEST RATE GURANTEE NOT HONORED
I booked my reservation online through SPG website 6 weeks prior to my stay. 38 hours prior to my stay I checked the SPG website and found a lower rate. I contacted Gold Prefered Desk to ask if they could honor the lower rate. Gold Desk said they would have to call property to see if they would honor lower rate. They would not. Disappointed they would not honor for a loyal Gold member.
December 18, 2013
Rated 4 out of 5 by Debbie This hotel had beautiful decor
Close to the trains and Manhattan. Room was comfortable, but would of liked for them to have had curtains or some kind of shades at the windows for privacy.
April 3, 2013
Rated 5 out of 5 by NYYanks527 Great Spot!
This was my 3rd stay in the past 3 months and as always, it was a pleasure.
They really know how to treat the elite level members of SPG.
March 27, 2013
Rated 5 out of 5 by Campos64 Great Place for a Manhattan Getaway
Larger Room, Newer, Cleanier, convenient grocery story and subway access and just across the river from Central Park and Time Square.
April 20, 2012
Rated 3 out of 5 by LifetimeGoldMember Far away from the city and difficult to get a taxi
The price was right but the location was horrible. The traffic was impossible. Better to take the train.
March 6, 2013
Rated 3 out of 5 by Mark1234 Convenient
The hotel is close to the subway station with a walking distance and it is convenient.
March 31, 2013