Rated 1 out of 5 by Ardy An absolutely disgusting place to stay at
This hotel, the way it is run and kept up, should not be included as part of the Starwood family of hotels as it degrades and damages the Starwood brand name…. Let me give just a few reasons for my assessment:
- The same person, who is handling garbage and cleaning the floor in the lobby, without even washing hands, goes to the onsite Café and delivers food to the rooms. I saw this repeatedly. I find it totally disgusting!
- The chef at the onsite Café, touches different thing by hand (like different door knobs, counter tops, counter cleaning towels, even door knob to the back exit door which is used by everyone), then comes back to the kitchen and prepares my hamburger. How? By using his hands without washing, by taking out hamburger patties from the refrigerator, separating them by his unwashed hand, cooking them, and then assembling them on a hamburger bun. I find it totally disgusting!
- The wash sink in my room did not drain. I tried different volume of water, but did not work. I even had the lowest volume (a stream similar to insert of a pen), water would still build up. As such, whenever I was washing face or rinsing my mouth after brushing teeth, the built-up water in the sink would splash back onto me. This tells me that the room service/cleaning persons had never washed the sink, and rather, they would wipe the sink which is not sanitary in the first place. Why do I say they never washed the sink is because of the amount of built-up water prevents washing the it! I find it totally disgusting!
September 14, 2013
Rated 1 out of 5 by Angry12345 Miserable check-in!
We got there at 3:30 pm and were told that our room was not ready until 4 pm. There were also half a dozen others in the lobby waiting as well. One guy was almost screaming at the front desk personnel. None of them were helpful. In fact they were rude and defensive. It was chaotic and miserable. We did not check in until after 4:30 pm and were thus late for our appointments.
September 9, 2013
Rated 5 out of 5 by John828 Sheraton is Great!
This hotel that we picked in New York was very reasonably priced. The proximity to the subway is very convenient. Walking for us was about 3-5 minutes. We would recommend to others since the area is safe. For tourists who are first timer to visit, it will take less than half an hour to go to Manhattan. Hotel is clean and services are friendly. We will definitely come back when we travel to New York again.
September 9, 2013
Rated 1 out of 5 by MArtine24 This hotel needs to train its employees
We chose this hotel because of proximity to public transportation to the US Open. We were very unsatisfied with the room cleaning--the towels, washcloths, cups, coffee, and toilet paper were not replaced properly. the TV service was spotty especially relating to ESPN 2. A smoke alarm was detached in one room with the result that an alarm continued to go off for hours.
September 4, 2013
Rated 4 out of 5 by Winnie5847 Dimitri, the General Manager gave us his parking space!
After a 2 hour shlep through the Holland Tunnel, we arrived at the L.I. 4 Points only to find that all the parking spaces were taken. We had just driven from Albuquerque via Cleveland and did not want to start hunting for a parking lot at 8 pm. Fortunately, Dimitri was standing by the front desk and told the receptionist to give us his parking place for the duration of our stay.
Talk about customer service!! The hotel was conveniently located to our daughter's business and was very well priced for the New York area. Stay there and ask for Dimitri! Mary & Bill
September 3, 2013
Rated 4 out of 5 by rufyv Good staff
We enjoyed the stay. Room was wrong one but the staff went out of their way to make it good.
September 3, 2013
Rated 5 out of 5 by Newenglandtraveler A great find in a great location - PERFECT!
I usually stay in NYC but decided to stay closer to LGA since I was attending the US Open and the following morning was flying out of LGA. This hotel was perfect - close to the 7 train, close to LGA and close to nice restuarants. This is a great alternative to staying in the city but is also a nice city itself. The staff was exceptional and the breakfast was tasty. Will stay there again!!
August 30, 2013
Rated 5 out of 5 by jmrstarwood Stay for The Open
Spent the night before traveling to US Open Tennis tournament. Hotel was great, centrally located, not far from Astoria and some great Greek food. On street parking available at no cost in reasonably good area.
August 27, 2013
Rated 2 out of 5 by Gio34 Rating
Hotel was real close to the City and al transportation. Staff was friendly. It is too noisy and beds were not clean. The open balcony in the seventh floor was dirty and cigarette butts laying on the floor. There was construction going on next to my room.
August 19, 2013
Rated 3 out of 5 by Pinho Nice stay
Good location close to Manhattan. Easy access by car or public transportation.
August 14, 2013
Rated 2 out of 5 by Jo1954 5 Minutes and your in NYC
The location is the only compelling factor of this hotel. We arrived late and there was no acknowledgement that we were SPG members - in and of itself, not a big deal, but we were put in a "closet" right across from the elevator. The hotel was empty and we could have been upgraded or atleast been given a room further down the corridor. We, also, used points for this stay. But what they don't tell you is that they charge you credit card $50 anyway - we were in the hotel less than 12 hours - we had breakfast for $26 ( a rip off anyway) but my card was charged $50 until they can confirm that's the only charge we made. It's for their protection. I get that. As the consumer this "policy" should have been explained to me.
August 9, 2013
Rated 5 out of 5 by Joelle Four Points in LI City excellent facility
I enjoyed my stay at the Four Points in LI City very much. The staff was very friendly, the facilities excellent and the room very comfortable. The location is diverse and enjoyable. My only problem is that it is located a long and challenging trip away from my work location. If that changes, I will certainly stay at the Four Points in LI City again and recommend it to others.
August 7, 2013
Rated 5 out of 5 by Margi35 This hotel was very convenient for visiting manhattan
I would reccomend this hotel stayed there for good few nights and found it very comfortable and met all our needs
August 2, 2013
Rated 4 out of 5 by dfc1072 hotel was ok
Room was clean, and staff were polite and professional. Ordered room service and food was really good. The only downfall were the following.
No bathtub,only shower stall (kids were not able to take a bath)
Parking is bad if you have little ones. Their parking garage is on a first come and serve basis. Parking in the street is necessary but hard if you have little ones.
TV was not working, kept on scrambling. Kids could not watch their shows.
Overall it was good. I would recommend if you don't mind the issues with parking and shower. Staff was really nice and hotel room, not the hallways, were clean.
August 1, 2013
Rated 3 out of 5 by DavidF interesting location
Not much around hotel. Visiting in LIC and Queens it is ok. Not convenient to walk around and tough place to find cab.
Rooms small but clean. Staff ok. No real amenities to place. Not rushing back
July 28, 2013
Rated 5 out of 5 by Stizzle Love this Hotel
This is my favorite hotel in NYC! This is my second stay at 4 Points Long Island City, but definitely not my last--can't wait to comeback. I love the neighborhood but also enjoy the access to the train to get anywhere in the cith w/in minutes. The staff has always been friendly and welcoming as well. Definitely recommend.
July 25, 2013
Rated 5 out of 5 by lynnh00 Great staff!
The staff was very friendly, very accommodating of special requests.
July 22, 2013
Rated 1 out of 5 by jack26 Fake reviews
Other reviews seem fake.
Only positive side is the cheap price and you get what you pay for.
This is not SPG category 4.
Parking is a mess.
Staff needs to work on service.
Front desk needs to inform guest about additional fees and amenities.
Manager is rude.
July 19, 2013
Rated 5 out of 5 by Kily32 Exceeded Expectations
Felt Like Home
Great attention to Hospitality and sincere care for comfort and cleanliness
July 18, 2013
Rated 4 out of 5 by Kung Stll not more than 4 points of 5 on the lower side.
This was the second time at this hotel property within some weeks. This time we stayed 9 nights.
This time the reception staff and the staff at most other times seem to be a bit "confused". One exception was the staff responsible for the transport reservation and at check out. He was professional.
When we arrived this time we asked to get our stored luggage back, we got wrong bags in spite of giving the storage tickets.
Other requests were not followed up without reminders.
There is s huge problem with the forgetfulness of the housekeeping.
They should be trained and their performance should be followed up by the management. Every day something was missing, towels, water, coffee, cups etc.
The ironing board is of low quality and as at the first stay the ironing board was unusable due to breakage. Buy better quality.
The carpet was not clean.
July 6, 2013
Rated 1 out of 5 by return15 Disappointing
Not the level we are accustomed to for a Starwood property
June 27, 2013
Rated 4 out of 5 by Kung “4 points out of 5 with potential”
We like the hotel.
It has a good location compared to the other hotels in the same area only 5 min away from the Metro.
A small nice little restaurant.
The rooms are good.
Wi-Fi works well.
The water pressure in the shower was excellent.
The service and the front desk staff has a good attitude and are friendly.
We had some small issues though:
The housekeeping forgot to replenish the water, some towels and some tissues. Probably the it was a manned by a weekend staff and can be fixed easily.
The ice bucket was leaking we asked for and got a new one.
The iron board 's legs were broken but replaced.
All these issues were quickly fixed by the hotel and the service was good.
Comments: we miss a small refrigerator and an adjustable water pressure in the sink and in the shower.. The pressure was good but not adjustable.
We will be back.
June 25, 2013
Rated 5 out of 5 by MissOctober I LOVE THIS HOTEL!!!
I absolutely feel in love with this hotel! I've stayed in other hotels near by and by far this is the best. The staff is wonderful, this hotel has attentive service. The view of NYC is beautiful from the Terrace or/and Rooftop. The food from Room Service was delicious.
June 18, 2013
Rated 5 out of 5 by dercolmi Very good Price and location
nearby subway station brings You allaround NYC, plus waliking distance from LIC downtown and very easy to park the car around in the streets
June 17, 2013
Rated 5 out of 5 by Melsb Very good
The hotel is very confortable and clean. The staff on the desk was nice and attentive. I didn't have any food, but the restaurant looks nice.
May 30, 2013
Rated 2 out of 5 by Kat56 This Hotel needs improvements
The outside appearance is good, and so is the Lobby. Upon check in, the front desk associate had such poor personal hygiene, it was noticeable across the front desk.
The restaurant did have a good breakfast on our first day, room service was not as good. The server was very nice.
Our King room was very cramped. It was not outfitted with dresser drawers. We had to put our clothes is little cloth covered bins. This was also true for the bathroom, which had NO towel racks, shelves, or counter space to put anything. The shower door seal was loose and would flip back loudly when opening and closing. "When I advised housekeeping staff, the maid said "they all do that". The maid would bring THREE coffee makers before we had one that actually worked. The air-conditioner rattled a bit. I think the most annoying thing was when we decided to stay two extra days, due to weather in Dallas, and they clipped us $$$$. Which was RIDICULOUS for this hotel! We will never stay there again.
May 29, 2013
Rated 5 out of 5 by Slimrn Frequent Traveler
Four Points Sheraton never disappoints us when we are visiting New York for family gatherings. Hotel is clean, staff are friendly, courtesy and always helpful. The restaurant Michael 's offers great food with great prices. Enjoyed the Happy hour where you can sit back and relax. Parking is never an issue, plenty on the street parking and neighborhood is safe. We will she back in the fall.
May 28, 2013
Rated 4 out of 5 by mannon pretty good
honestly I have never had a bad experience with starwood and their level of service, but the area is noisy and the hotel is still undergoing certain renovations which interrupted my morning sleep and there was some strange system or boiler humming emanating from below my room as a property manager I can discern certain building noises well. Overall the staff was kind and accommodating. Thank you.
May 22, 2013
Rated 5 out of 5 by AuntieNinu We called this hotel "home"
My mom and I stayed for all 8 nights of our NY trip. When we first arrived, we wondered if we might be disappointed that we weren't staying in Manhattan. But after our first couple of hours at the hotel, we knew we'd made the right choice. The staff was incredible - attentive and friendly, they remembered us as we left each morning and returned each evening. We'd take the subway (which is only a few blocks away) into Manhattan each morning, and when we'd return in the evening after many hours of exploring the hustling, bustling city, we were so happy to return "home" to the Four Points Sheraton, where it was much more low-key, peaceful and quiet. The restaurant was a nice respite with good food and very friendly service, and we dined there several times. We'd definitely stay here again, and recommend this hotel.
May 22, 2013
Rated 4 out of 5 by TravellerIndia Ok for Business
Good Hotel if you are on business and need to travel Midtown.
May 16, 2013