Rated 3 out of 5 by EJAZ84 Basic and Affordable
Basic hotel. Fine for one or two-night stay on a budget, but unsure I would recommend for longer stays. I asked the front desk to make a taxi reservation for me and stood there as the reservation was made. Ten minutes after the taxi was supposed to show up I asked the front desk to call again and was told the reservation had been canceled. By who? Unknown. When? Unknown. Was I notified of this cancellation? No. I'm glad I asked for clarity otherwise I would've been waiting and waiting and the taxi would have never arrived.
February 21, 2015
Rated 2 out of 5 by Absolute Questionable Location, Adequate Rooms
I spent a few nights in this hotel arriving from LGA - and the taxi driver himself asked me if I was sure I wanted to go to this area. The hotel isn’t situated in what I would consider to be a bad area, but rather a questionable location when walking around at night. The area is several blocks from the metro station, in an area that seems to completely shut down and become deserted at night.
The rooms of the hotel are a little cramped, even for a Four Points, with the space between the end of the desk and bed being a little cramped. The gym was very limited, with only a few free weights and a few cardio machines in a small area.
Overall I would only stay in this hotel if the cost was lower than comparable options.
February 16, 2015
Rated 4 out of 5 by WMW41 It's Queens but it's OK
If you don't want to stay in Manhattan because of price concerns, this is a pleasant option. A few blocks from the subway, it didn't feel like a million miles away from the action. But this is Queens so one must not expect the pace or prestige or famous sights that parts of Manhattan offer. Check in was friendly and fast, just the way I like it. I splurged for the balcony room which I dare anyone to say does not have a spectacular view. Bed was comfortable and amenities were standard for a Four Points. I was excited to see the rooftop bar area but when I got to the top floor I was rudely reprimanded by a hotel staff member who was showing the bar area to someone trying to book a wedding reception. I told her I'd like to take a quick look around in case I decided to return during warmer weather months. She became even more rude and stated that the bar area was only available for viewing by appointment. Seriously? An appointment to see the bar at the hotel at which I'm staying. There were no signs stating guests could not enter and I was not told at check in that the bar was a forbidden zone. Later, the much nicer bartender at the downstairs bar explained the upstairs bar's seasonal hours and apologized for her colleague's rudeness. Apparently, it wasn't the first complaint she'd heard. And speaking of bars, the happy hour was a nice touch and a great respite from the over-priced drinks at many hotels. All in all, I might return but wished I'd been able to view fully the amenities the hotel had to offer in case I decide to return when the rooftop bar is open.
December 28, 2014
Rated 4 out of 5 by Phil 11/2014
Not disappointed in my 4th or 5th stay at this property. Staff are excellent, rates are favorable (very favorable compared to Manhattan) and location is convenient. Amenities are of good quality.
December 3, 2014
Rated 3 out of 5 by Curtis36 Unstable Hotel Service Standards
This is a Four Points hotels, I stayed in the same brand before in BKK, their service standards are so much better than this FP hotel. I don't know which standard is the standard, but for sure, as a customer, I strongly preferred BKK's FP.
The hotel is located in Long Island City, there is no convenience stores around, which I can still accept. Reception was generally good, they do smile and are friendly and helpful.
The house keeping standard is the major concern that frustrated me, we have apparently 2 people staying in this hotel room, in whichever kind of hotel, there should be 2 bottles of water given, but we only get 1, after a complain (we were explained that this is hotel policy, which I can't understand and won't), we sometimes will get 2, but still most of the time only 1. The towels sometimes are replaced with only 1 set, and sometimes there is not even a shower door mat given.
The shower room water leaked out to the carpet in bedroom.
Above all, it was not such a satisfying experience for us, and that's why, we won't consider this hotel anymore if we ever travel back to NYC.
October 13, 2014
Rated 5 out of 5 by ChuckZ Meet all our needs
Hotel did a great job meeting our needs and comfort.
Room was clean and well furnished.
Staff was friendly and helpful.
October 6, 2014
Rated 4 out of 5 by JayLo43 does the trick
This hotel has the close proximity to NYC and Long Island that I need but at a much lower price than staying in the city. Also, free street parking is usually pretty easy to find. Rooftop bar is awesome - Emily makes a killer Marg.
October 2, 2014
Rated 3 out of 5 by Guest10 Review
The next door guest had his T.V. on at an extremely high volume at 4:30 a.m.! After waiting some time and knocking on the wall to get their attention (which did not work), I had to call reception to inform the situation. They called the guest on the telephone and the situation was resolved (although I had already lost one hour of sleep).
September 22, 2014