Rated 5 out of 5 by mjmjr3721 Rooms with balcony give you a great view!
This is one of the absolute cleanest Four Points that I have ever stayed at, the staff is the best and the underground parking was large for NY. The room had a great view of the city and the balcony was perfect.
February 8, 2016
Rated 4 out of 5 by Xega Good but
I had a room that shared a door with a neighboring room, which decided to have a party at around 3AM until 5AM. Other than that the hotel was pretty good and convenient for what I was doing.
December 14, 2015
Rated 4 out of 5 by DaveTraveller If you aren't afraid of a little commute
Perfect QUIET hotel for travel in and out of LaGuardia (LGA), especially for meetings or office location Midtown East or Queens, Astoria, even north Brooklyn neighborhoods. Major subway stops within 5-7 minute walk. 20-minutes or less into Manhattan on subway. Good traffic for cabs or Uber rides home before and after rush hours in AM and PM. Great affordable restaurants in the nearby neighborhoods if you do your Google homework. Highly recommend Top Chef owned Bear for Ukranian & Russian food for dinner in Astoria. LIC Market for Breakfast or lunch. Famous Mu Ramen & Casa Enrique also nearby.
December 7, 2015
Rated 1 out of 5 Not up to My (or SPG) Standards
Upon arriving at the 4 points Sheraton in Long Island City, I was very hopeful for a good experience as the location was perfect for a commute into the city and Laguardia airport. My hope ended shortly after check-in.
The air conditioning unit in my room was not working. I called down to the front desk to have them come up and check the thermostat. The manager came up and looked at the thermostat and said he would work on getting someone to fix the issue. I called downstairs a half hour later to inquire about the status and they told me they had not planned on fixing it until the following day. They did not offer to change my room. They did not apologize for the inconvenience.
After requesting a room change, I was told I would be changing rooms. Upon opening the door to room #2, a terrible mold smell permeated the hallway, and the hum of a mold removal machine could be heard before the device was even seen.
On to room # 3. No mold smell ... working air conditioner (although a window unit)... this was good enough.
After finally settling I went downstairs to view the restaurant menu in the hotel. This restaurant is not to the standards I've come to expect in Aloft, Sheraton, W, and other hotels in the area (even at similar rates).
Next was the gym... where a thick layer of dust (maybe?) covered the glass windows. This facility did not appear to be thoroughly cleaned in quite some time.
I will not be staying at this location in the future and would not recommend it to anyone visiting NYC. I am also disappointed with the response of the staff. Having to request changes and being moved to a room with a mold removal machine is pretty low service scale.
December 2, 2015
Rated 3 out of 5 by Bobibar Comfortable hotel, great amenities, super noisy
The neighborhood is definitely sketchy but an interesting thing is that it only looks that way. Walking from the subway to the hotel after midnight felt very safe - that's because you walk with 30+ other guests of all the new hotels recently developed in the area. The neighborhood is booming with modern condo buildings and hotels. There are at least 4 other new hotels right on 39th Ave and that made my worries go away. Subway access is excellent; many stations within few blocks walk.
Now onto the noise thing; Well I get it that maybe it was my luck but I was exhausted by the end of my stay since I just couldn't sleep. Doors slamming all night; people playing loud music. I guess the demographic for 250/night hotel has just changed. Next time I would have to reluctantly move to a 400/night but all that isn't hotel's fault. The hotel is nice and staff was attentive. Room was very clean; bathroom was nice.
Bottom line: nice hotel but inhabited by "model 6" guests. If Four Points raises their prices that might be the ultimate remedy. This was one of my lowest Starwood experiences so far.
October 13, 2015
Rated 2 out of 5 by Globalfun Will not be coming back to this hotel
I recently just stayed at the Sheraton JFK airport location 3 days prior to checking in to this location. I had forgotten my wallet and there was no issue at the Sheraton JFK, whereas they just used my SPG Amex card on file and restricted room charges. Upon checking in to this hotel, I explained my situation again and they said they would have to swipe a credit card. Perplexed, I told them that I had no issue at the Sheraton JFK 3 days ago and that I could even call their manager to see how they were able to use my SPG Amex on file, etc etc.. The manager at the Four Points said no go, I needed to have a credit card that they could physically swipe for incidentals and that all hotels are different. My response, "So all Sheratons are different systems???" I don't see how they couldn't even just restrict the ability to make room charges. If I could have at that point, I would have cancelled my stay and went back to the Sheraton JFK where the service is excellent all-around. This hotel's saving grace is that the rooms are indeed clean and comfortable. The front desk staff in general however needs some serious customer service training.
July 18, 2015
Rated 5 out of 5 by NYcity Amzing Stay!!!
i really enjoyed my stay. the staff was nice and the room where clean with a great view of the CITY.
July 7, 2015
Rated 4 out of 5 by 3grldad Nice hotel, poor surroundings
I stayed in the hotel as a result of a flight cancellation. The hotel is of the quality you would expect from a four points. My room was comfortable and the staff were great. I had dinner in the rooftop bar and was pleasantly surprised by the great view of Manhattan and the very comfortable setting. It was also very convenient to the subway - about a 15 minute ride into mid-town. And a more economical taxi ride from Laguardia. The only drawback is the surrounding neighbourhood. I'm not sure why there are hotels in this location. While the hotel is great, don't expect to be able to do much but stay at the hotel. Unlikely you'll want to want around.
June 12, 2015