Rated 5 out of 5 by Bella71 Excellent stay!
I'm very difficult to please when it comes to staying in hotels, but I was very pleasantly surprised. The hotel was nicely updated, clean, and had friendly staff. The room had comfortable bedding and mattresses, nicely furnished and updated, and was clean-- the MOST important factor for me. The rooms were quiet, despite having neighbors in the rooms immediately next to mine on both sides. On my way out, 3 housekeeping staff greeted me with a good morning and 2 of them thanked me for my stay. To me, that speaks to the quality of the staff.
The only thing lacking was a small refrigerator in the room, which I believe should be standard in 3 star hotels.
This hotel would be best for business travel or an overnight stay.
March 2, 2014
Rated 4 out of 5 by gfmsugrad Nice stay in snow storm
Michigan is a wonderful winter wonder land....with lots of snow this year. So because of the winter storm I put my parents up at the 4 Points so they could enjoy my older nieces basketball game and celebrate the 8th birthday of my youngest niece in Kalamazoo.
This hotel always treats my parents great. 1st floor room, since my mom doesn't like elevators. Close to a door so my dad can watch the car.
While the food is so/so my parents really enjoy the breakfast buffet and the staff dote over them so all in all this place is great for them.
While I am use to much better SPG properties and treatment in this price range, it is an overall good value and it is SPG!
February 1, 2014
Rated 5 out of 5 by MLG2014 Smelly Bathroom
My only complaint, and it is a small one, is that there is no exhaust fan in the bathrooms. When I walked into the room it had been freshly cleaned and looked great, however it smelled like someone had just taken a shower. The steam from the shower permeates through the room and the smell is hard to get rid of. Other than that the room was clean and the bed was comfortable.
March 5, 2014
Rated 4 out of 5 by gfmsugrad Decent Cat 2 Hotel
Overall this is a nice property, it has great lobby, a fun food and bar space. Elevators break down alot, and are old and clanky. Rooms are showing some wear and tear. Take the points as the breakfast buffet is not very good, and the service is even worse.
Simply keep in mind it is a Cat 2 and don't expect great SPG upgrades or services and you will be just fine. I am glad there is an SPG property in the area, so I can overlook some of it's shortcomings. I was a bit disappointed that the web site showed jazzui rooms , but I never get upgraded to one, not even with my suite night rewards. Stayed here many times, at some point I think I would get one.
December 26, 2013
Rated 3 out of 5 by gfmsugrad Okay stay with great in-room dining experience
The property overall is a pretty nice place. However, it is a bit high priced for a category 2, and for what you receive as an SPG member - limited acknowledgment. I have never been upgraded to a Jacuzzi room with probably a dozen or so stays here to date. I have noticed on the last couple of check-ins they have thanked me for being platinum - but I sense they still don't get the program and were just told to say that!
The breakfast buffet amenity is okay, the food is at best of average quality, but I did notice on this stay there seems to be a bit more of the fresh fruit to select from, and the staff were more attentive than I have observed in the past.
I also ordered the in room fresh pizza on this trip. It was excellent, given the quality of the breakfast buffet I was skeptical, but with the snow storm I didn't want to go out. I highly recommend their pizza!
The pool is decent size, however it is very noisy with the in room heating/cooling system.
The workout area is well equipped given the smaller size of this property.
Overall, it is a decent place to stay; just keep your expecations in check and you will have an average hotel stay.
February 4, 2014
Rated 4 out of 5 by Malaechi Wonderful hotel..
I was really happy with this hotel. We were part of a group that had reserved a room block and it is one of the nicest hotels we've stayed in.
The only things that keep me from giving 5 stars are the sketchy wifi, lack of microwave and the hours the bar was open.
I had a hard time connecting and staying connected to the wifi. I had to reauthorize my connection while I'd been actively using it. Sometimes I had to change wifi hubs and sometimes it just couldn't connect. I don't know if this was because of too many people accessing each node or if there was a different issue.
The bar closes at 11. Both nights we stayed the bar crowd was fairly large and were around until late in the evening. This is only our second year as a group in this hotel. I'm hoping that in future years they are aware we all like to hang out and spend money and they will be able to plan accordingly.
February 18, 2014
Rated 5 out of 5 by gfmsugrad 3rd Time is a Charm
This was my third stay at this property. Finally there was a great person at the desk, who acknowledged my platinum status and upgraded the room to a two room suite. She went above and beyond, and really made this my nicest stay at the property. As I am sure I will be in the Kazoo area many more times, and I glad they are starting to understand the SPG program!
The breakfast buffet is of average quality, but the staff is wonderful, coffee cup never goes lower than 1/2 a cup, and the cook came out and prepared a waffle with fresh blueberries in it for my mom! Nice touch.
December 26, 2012
Rated 4 out of 5 by gfmsugrad Decent Place
Very nice public spaces; a great place for family reunions, weddings, etc. at a budget price.
Disappointing that my Platinum status wasn't recognized at check in - even had to ask for the check in amenity.
Room is very comfortable - but has some issues. The bathroom fan doesn't shut off and is on the medium loud range. The heating / cooling is also loud. It's the old wall unit type. The soap, conditioner, and shampoo are in dispensers - shampoo one didn't work. I am personally not a big fan of shared dispensers.
But even with the minor issues, it is a good value, as long as your expectations are in check.
December 2, 2012