Rated 1 out of 5 by ed522 I would not stay here again
We stayed on the first floor which smelled musty, We had a buffet breakfast ALL the dishes were dirty. I will say that again ALL the dishes were dirty. I mentioned that to an employee only took a few dishes back to wash off. Next the fruit was not fresh, it was old. At this point our family lost our appetite. The next night we stayed at the four points in Saginaw.
July 9, 2014
Rated 4 out of 5 by NanR A Difficult Evening
We were checking in about 1 am and a woman was there trying to check in. She didn't have adequate identification. She was running from her dangerous husband and had a 4-year-old child in her arms. She was turned away by the front desk. I ended up funding her night stay. I understand this is a difficult situation for all but wondered if a better policy could have been followed.
July 8, 2014
Rated 4 out of 5 by A1943 Excellent staff
I loved the room,very comfortable, the only thing I can complain about is the air conditioner. It worked great and the room was very comfortable but when it kicked on and ran it was very very loud. The staff was wonderful so helpful and attentive!
June 30, 2014
Rated 4 out of 5 by REMS hotel staff great
hotel staff very accommodating to our request for room change, it made our stay so much more enjoyable, they moved us to a quieter floor
June 30, 2014
Rated 4 out of 5 Decent Cat 2 Hotel
Overall this is a nice property, it has great lobby, a fun food and bar space. Elevators break down alot, and are old and clanky. Rooms are showing some wear and tear. Take the points as the breakfast buffet is not very good, and the service is even worse.
Simply keep in mind it is a Cat 2 and don't expect great SPG upgrades or services and you will be just fine. I am glad there is an SPG property in the area, so I can overlook some of it's shortcomings. I was a bit disappointed that the web site showed jazzui rooms , but I never get upgraded to one, not even with my suite night rewards. Stayed here many times, at some point I think I would get one.
December 26, 2013
Rated 3 out of 5 by GaryMillion Not up to Four Points Standard
Stayed one night in June. Staff were friendly and check-in was efficient. There was no mention of it but it looked like the hotel was under renovation, no trim on room doors, no baseboard in the halls and wallpaper peeling back. Our room had no towels and there was an empty water bottle laying on the floor.
June 23, 2014
Rated 4 out of 5 by JenniB77 Amazing Front Desk Staff!
I stayed at the Four Points recently for a business trip and the hotel was pretty nice. The lobby was clean and inviting, the parking was good, and the public areas were clean and well presented. When I checked in the first room they gave me had a small issue but the front desk staff, Alana and Veronica, were more than happy to offer a room change and even gave me a coupon to the restaurant/bar for the trouble. The room itself was nice, mine had a mini fridge and a microwave which was very helpful and the bathroom was really nice, especially with the shampoo, conditioner and body wash being provided to you. The bed itself was a little hard for my taste, but the linens were clean and the pillows were soft. The hotel has a nice pool area which I really enjoyed, although with all the room they have a hot tub would have been a great addition. Although the hotel was nice I have to say the best part was the staff. Alana was absolutely amazing and extremely helpful! During my visit I actually ended up in the emergency room. I had a friend back at the hotel who was unable to get to me and Alana was so sweet she had the hotel shuttle that usually only goes to the airport bring my friend to the hospital. When I arrived back at the hotel that evening she was clearly worried about me and very excited to see that I was ok. I have stayed in many hotels in my lifetime as I tend to travel a lot, but this by far was the best service I have ever gotten! I would definitely come back to this hotel any time knowing that I'd be in good hands! Great job ladies Keep up the good work!
June 25, 2014
Rated 4 out of 5 by Fred21675 Paper thin walls
The walls of the rooms are paper thin. We were able to hear conversations in the room next to us as well as their TV.
June 24, 2014