Rated 4 out of 5 by 124
Rated 2 out of 5 by IUBeth Disappointing Experience
Stayed at the Sheraton Four Points Tallahassee on Starwood Points. Impression of the hotel was fair until I entered the elevators. They were filthy. The room followed suit. The carpets were heavily stained, the bedding was stained and there were only two towels in the bathroom. We left the next day at 7:30 am and returned to the hotel at 7:30 pm. Our room had not been touched. Asked housekeeping and was told I was supposed to check out. I then called downstairs and was referred to the manager. He apologized and helped move us to a new room. He also offered room service for dinner, a point credit and breakfast vouchers. I feel the manager was extremely responsive, but the hotel needs a deep clean.
July 19, 2016
Rated 5 out of 5 by Petedc16 Great customer service
I would like to compliment Whitney and Mark at the front desk. I had a problem with my reservation and Whitney took almost 15 minutes with me to resolve the problem instead of just saying she could not help. She definitely was customer oriented. Great first impression . Thanks
July 18, 2016
Rated 2 out of 5 by Jennj74 Bad experience
Checked in at 8:30pm to a room with messed up bed and bathroom with dirty towels and soap on the sink. Front desk staff was nice and sent cleaning staff up while we went to dinner. Got back at 10:30. Unfortunately, bed looked better but upon pulling sheets back found black hairs. I slept on top of covers overnight. Towel and soap were still in bathroom. Had 2 daughters with me and they were exhausted so didn't want to disrupt them any further. Will not stay here again if we come back. Not what is expect from Starwood
July 14, 2016
Rated 2 out of 5 by LCFL01 Things to improve / Things outstanding
5pm room still not serviced. Lobby area where breakfast was served was unbearably hot
Customer service was excellent. The staff could not have been better.
June 20, 2016
Rated 5 out of 5 by jay979 Excellent Experience
In over 30 years of business travel, this property ranks in the top few for service, food, a clean and attractive facility, and great staff. There is no where else I will stay in Tallahassee.
May 31, 2016
Rated 5 out of 5 by turn Baxter
Excellent hotel /friendly service
May 2, 2016
Rated 5 out of 5 by melbob33 Great place to stay!
My 10 year old daughter and I stayed here for a quick getaway and we enjoyed every minute. The food was great from room service, the bed was fantastic, staff was extremely friendly and helpful. It was a very enjoyable stay.
February 9, 2016
Rated 4 out of 5 by Fle08 Overnight stay
In town for business. Comfortable bed. Clean room. Shower temperature need adjustment but overall it was a goodnight.
December 30, 2015