Four Points by Sheraton

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 112 reviewers.
Rated 3 out of 5 by RE: Issues with hotel reservation and internet access I am greatly disappointed in 3 matters 1) I indicated my preference of room but wasn't given other rooms instead throughout my stay. 2) i highlighted that i will extend my stay, but was asked to pay more to stay in same room 3) I highlighted that the internet is not working well but problem was resolve after 3 days September 22, 2016
Rated 5 out of 5 by Excellent hotel.comfort and in good locations I like to be staying that hotel.professional services. January 23, 2016
Rated 1 out of 5 by Uncomfortably hot and dry Like many Chinese hotels, room temperature is controlled by the hotel. The thermostat only changes fan speed. Following a sleepless first night in a stifling room, informed front desk it needed to be fixed. Room temp hovered at 27C degrees. After multiple calls and visits to desk, they sent an engineer who looked at thermostat and left. Nothing changed. Requested but did not receive a portable AC unit (common in these situations). After additional calls, a bellboy showed up with a bucket of ice (not kidding). Just before midnight, I checked out and went to a different hotel. October 28, 2015
Rated 5 out of 5 by Excellent people I stayed at Four points for several weeks and it was everything I expected as far as food, room, amenities, etc. But the guest services person(Tony Shi) was well above excellent. He took care of my rides, travels, room, meals and anything I needed. He made my stay better than I expected. All of the staff was excellent and always helpful in everyway. Looking forward to returning. September 3, 2015
Rated 4 out of 5 by Faraway from city center Quite far from city center, but close to the scientific park. Convenient for my work there. Nothing much around the hotel. Great lake view though. July 31, 2015
Rated 2 out of 5 by How to upset your guests A new experience in Suzhou but not a good one. On several occasions and when we arrived we were prevented from entering the hotel by a film crew on location in the foyer. On the second day there was power failure and again we could not enter or leave and all facilities were out for a few hours. On returning to the hotel on the last night we found no power in our room and had to be moved, using torches, to another room. No recompense was given for this upsetting experience. The power failure may not have been the hotel's fault but it was their guests that suffered. Otherwise a pleasant hotel with a great pool. May 27, 2015
Rated 3 out of 5 by The property and staff needs improvment The experience was not great as expected from a Sheraton property , the comments were informed to Hotel Manager . 1. Room was not made up on 1st day 2. Lifts were not proper for higher floor 3. Cold food in dinner April 14, 2015
Rated 5 out of 5 by nice lake view room Very nice lake view what ever night and day. good arrangement for SPG member. easy breakfast and fast internet. I love the hotel bed since i have a very good sleep. good hotel i will back here when i travel Suzhou again April 12, 2015
  • 2016-09-23 T12:40:51.460-05:00
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