Rated 1 out of 5 by Lor68 Dirty rooms; long waits.
Long check in line - only one person at front desk. Asked for room away from freeway. Put me in room facing freeway. Changed rooms. Floor had significant blood or other sticky substance on it. Changed rooms a third time. Was sufficiently dirty that I wore my shoes throughout. Room also had dank smell that interfered with my sleep.
July 8, 2014
Rated 4 out of 5 by Colty Best Four Points - exceeded expectations
As someone who travels frequently and has stayed at the portfolio of SPG hotels I was impressed by this Four Points from the moment I walked in the door.
The hotel looks very clean and up to date. The front desk staff was extremely helpful and welcoming. After a mix up on our dinner, the staff turned what could have been a bad experience after a long day of driving and hiking into a positive night. They comp'd our meals which was more then expected and we received apologies from both the front desk and the restaurant.
Additionally the pool and hot tub outside were very nice and this was the perfect hotel to stay where we were able to relax on our way to San Fran!
Thank you for the wonderful stay!
July 2, 2014
Rated 2 out of 5 by kvdh Only if you're desperate
I'm sitting here in my room at 11 pm listening to every word of the guy on the phone in the room next door and the rumble of every semi blazing down the 101.
Wanting to drowned out this drone I pick up my iPad to maybe catch a podcast... oh that's right my iPad has been bricked since I checked in to this dump yesterday.
According to the staff, the Wifi here has issues with Apple products... its normal they say. Well maybe I'll crack open the laptop and get some work done. Oh wait... now my laptop doesn't want to connect either. After 3 or 4 retries I manage to get a 100 kbps connection. Yay! Where am I again? Oh, that's right, Silicon Valley. The irony.
March 20, 2014
Rated 5 out of 5 by ghgsbsfo Really good hotel
The hotel met and exceeded my expectations. It's in the middle of no where, but right next to all 3 major highways that cut across the West side of the Bay, so getting anywhere if you have a car, is not an issue. And the facilities and rooms are pretty good - no complaints there.
July 7, 2014
Rated 3 out of 5 by MrDandD Sheraton Silicon Valley
Checked in at 2:30am (long drive to hotel) and was greeted with a "we don't have the room that you requested" response. After 15 minutes of looking and looking for a room, we were upgraded to a suite (King and pull out sofa). Since I was traveling with my daughter, I ended up sleeping on the sofa bed, not what I really wanted to do. The door to our room was severely bent and barely closed but at that point I was so exhausted that we just went to sleep. In the morning, I did manage to get a complimentary breakfast out of the staff but only after 10 minutes of complaining about the previous night and the room. I might stay there again but would make sure that I had the room that I requested and that the room was safe and secure.
July 1, 2014
Rated 4 out of 5 by bin2046 Good
Overall, it was a good experience. The only issue is there is no refrigerator in the room. After we asked, the staff brought one(very old one) to the room. However, it didn't work well.
July 5, 2014
Rated 3 out of 5 by Ben2012 Spanish style
I believe this was previously converted from another hotel chain. Very Spanish style architecture. Low rise, and in the Southern part of SJ
July 4, 2014
Rated 1 out of 5 by aaaaccccccccc noisy
The party in the ball room has not finished till now! Almost midnight.. Everyone can clearly hear the music and scream. I complained with the front desk but they said they can do nothing with private party.. How did you allow the noisy party so close to guest rooms?????????
July 1, 2014