Rated 4 out of 5 by ScottFromOhio Mardi Gras 2014
Stayed here for 5 nights for Mardi Gras. The location, in the heart of the action right on Bourbon Street, simply can't be beat. And while they strictly enforced wristbands during the event (which is very understandable given the rowdy, chaotic party situation) they also had a really generous and flexible guest policy. The property is very nice, top to bottom, and I was especially impressed with how serene and beautiful the central courtyard with the outdoor pool is. It was hard to believe the craziness of Mardi Gras was just on the other side of the walls. Easy access to lots of great nearby restaurants (examples are Bayona and Green Goddess).
March 6, 2014
Rated 4 out of 5 by EvansBalcony Bourbon st. Balcony
I chose to book this property because of it's ideal location on Bourbon st, balconies overlooking the festivities, and quaint French charm. I booked a room with these amenities 5 months in advance, but to my surprise upon check-in I was told that my reservation was given away and I was going to be placed in a sub-par room as a result of a lack of diligence between the on-site staff and central booking. The situation was eventually resolved after I became very vocal about my disappointment , but the lack of attention to detail was enough to prevent me from booking here again.
March 7, 2014
Rated 1 out of 5 by Pebbles This hotel needs better management
It took 40 minutes to check into the hotel. Their computer was doing "updates". They physically had to see which rooms were clean and available.The water supply for the entire city was down and the hotel only supplied one small bottle of water the first night. You could not use water to brush teeth. The toilet seat of the room was broken and they ignored the request to fix. Light and fan out in bathroom and ignored. Taxi service was difficult because Bourbon street gets barracaded during the evenings. Walking on Bourbon street at night is hazardous. Only one of two elevators worked the entire week. The only good thing is that the beds and bed linens were excellent.
March 7, 2013
Rated 2 out of 5 by SVOScott Great location but lacks some comfort
The Four Points is a renovated opera house and is a beautiful building.
If you're looking for a quiet place to relax, this may not be the place as it is in the middle of a very popular area. If you're in an outside or balcony room, beware the doors do not seal so noise buffering is at a minimum. Also, these doors are not weather resistant as our room stayes very cold due to the free flowing, unseasonable cold tempteratures.
Staff was welcoming and rather quick to respond to specific requests.
March 6, 2014
Rated 3 out of 5 by Disapointed This hotel has a very good location & history
The 1st shock, we were NOT aware parking was $30 a night for GUEST. I could well afford it but its simply extortion. The 2nd surprise was entering the bathroom in rm 333 barefoot and stepping on the exposed carpet tacking. Management had to know about obviously bad maintenance. The 3rd disappointment was there was no frig or microwave. We arrived on Monday and the restaurant was closed. We had stayed at this location BEFORE it was the 4 points, but it has since lost its old world charm. The lobby's now modern, uninteresting and no longer befitting the unique history of the building. Too cheap-only provided 1 free bottle of water in room on arrival. Profits are more important than pleasing guest.
April 8, 2013
Rated 5 out of 5 by Smangham Four Points Bourbon Outstanding, as usual!
From Marcia, who helped to accommodate us with a room during the busiest time of year, to Sean who helped us to our room...the staff at this hotel is THE BEST, and always make us feel like family. The rooms were always clean, and housekeeping was lightning fast. We would leave in the morning for breakfast, and then magically return to clean rooms. I can't say enough positive things about our experience. Our favorite! Cannot wait to go back!
March 5, 2014
Rated 5 out of 5 by RoHo98 Unexpected Mardi Gras stay
We arrived on Sunday 3/2 in the late afternoon, and streets were being closed off, police barricades to the garage, but it all worked out and we had a wonderful one night stay, and when we booked it, we had no idea we were landing in the middle of a Mardi Gras parade.
March 6, 2014
Rated 2 out of 5 by Schaffra Great location, poor facility, apathetic staff
Stayed at the four points during a conference. Location is fantastic on Bourbon street but hotel seems very used (maybe because of location). Wifi internet connection was not working during my whole stay and despite several mentions to the staff they were unconcerned. First call to guest services on the topic I was hung up on, second they said they had to call the provider, third (the next day) they said they had called the provider but no response. Didn't seem to care. Defintiely recommend staying if you planning to party. Avoid if you need to work.
May 3, 2013