Rated 1 out of 5 by hotelstayhorrible Worst Hotel experience ever! Do NOT book here
Sports groups allowed to chant & cheer in the lobby creating a lot of noise for all. The lobby bathroom had trash all over the floor. Upon entering my room I noticed mold on the ceiling, a sticky substance was on the seat of the chair, the wifi did not work, nor did the phone in my room. Another room was not available for me to change to. Twice during my stay no cleaning service was provided the entire day. I requested clean towels and coffee multiple times, non were ever delivered. Ants were in the bathroom and bed. The a/c unit froze up and quit working where their service guys said it could not be run below 70? The carpet in the room and hallways is extremely dirty. Not SPG standards while hotel management is non responsive past "sorry." Ruined my trip....
July 17, 2016
Rated 5 out of 5 by JonathanG Last Minute Stay
WE booked the hotel last minute, staff was great - rooms clean
June 28, 2016
Rated 2 out of 5 by KK81 Hotel great - customer service not so much
Ck in took long - online rate was not the same as ck in rate - Mgr had to fix it manually, only one set of towels in room had to wait 2 plus hrs for another set and only after going to front desk to inquire dId we get another set . Clerk at FD was not personable, she actually started heloping someone else while i was trying to speak to her. Upon ck out was told of additional fees that were not disclosed online and again had to deal with the same clerk and her comments were not appreciated. Granted I work in a customer service based industry and bottom line is - if you just let the customer know what is going on - be truthful - it goes a long way. .. I will stay here again. But hope the customer service from the front desk staff would be better.
June 27, 2016
Rated 2 out of 5 by Cirse Two night stay
The room was depressingly dark and dingy. Sheets were wrinkled and bunched as were the pillow cases. Bed skirt, also wrinkled did not even cover the box springs. Rusted shower rod, torn wall paper, tv not HD, so not able to read screen names. Carpeting not vacuumed and worn out towels, airconditioning unit did not function properly and was extremely noisy. Over priced for a one-star hotel! Not Sheraton normal standards!!
June 26, 2016
Rated 3 out of 5 by sens Not up to standard expected
Hotel in need of refurbishment
June 26, 2016
Rated 4 out of 5 by Amom1st The staff was amazing!
The front desk manager was exceptional and he set the tone for the entire team! Everyone was so responsive and pleasant each and every time I entered the hotel. My room itself was very comfortable and up to par; however, I do feel like the outdoors and common areas could use some attention. As a woman traveling alone I felt there could be better lighting in the parking areas and pathways to the doors. I also felt that the multiple long hallways leading to the rooms could use some additional seating and guest stations such as water. Service was so amazing that honestly the other suggestions are more of an afterthought. I had a great stay and will definitely return.
June 22, 2016
Rated 2 out of 5 by Hotelguest190 Cheap dirty and old hotel
The beds are so uncomfortable. The pillows are worse. Rooms have some of the oldest A/C units and TVs. Reminds me of a prison when you walk down the hallways. A bit of a smell. Look at other yelp reviews. It's horrible. Staff was friendly and fast , but doesn't make up for the rest of the terrible rooms.
June 9, 2016
Rated 2 out of 5 by DianaY123 What a let down!
This hotel needs a lot of work. Outside is fine but the inside looks like an apartment building. Several things were broken or unkempt.
I'd save my points for something better.
May 25, 2016