Rated 5 out of 5 by BarryNY Great location. Very attentive staff with great rooms
The hotel is located in a great area. Malls and restaurants are nearby. Public transportation is not too far away. Tourist sights and attractions are also nearby. This was my 1st time in Medellin and the Hotel left me with a very positive lasting impression. From the rapid check-in and check-out experience. I appreciate the professionalism, friendliness, and courtesy of the staff at the Four Points. I want to especially recognize Clara, Santiago, and Tatiana for exhibiting a high level of customer service. The represented the hotel well and sincerely like what they do. They were the face of the hotel upon entry and exit and were courteous, genuine, and customer advocates. Most of the employee's speak English for those of us that don't speak perfect Spanish. The breakfast buffet was well organized and prepared. The young lady who prepares the eggs to order was always smiling and did a superb job accommodating all guests. The food at the restaurant was reasonably priced and well prepared. The atmosphere of the restaurant was clean, and well organized. The menu has a variety of dishes and the food was well prepared and fresh. The rooms are clean, modern, and we'll sized. The hotel staff from the bell service, to door man, to cleaning staff, and restaurant staff were all professional, friendly, and genuine. The management team did a great job training the staff regarding customer service. My Elite status was well honored and recognized. Thank you for the elite upgrade. The room upgrade and higher floor upgrade was greatly appreciated and the suites have amazing views and are nicely sized. The restaurant and breakfast is well organized and the items are delicious. I look forward to returning to the area and will definitely use this hotel for any of my visits to Medellin and highly recommend this hotel to others traveling from the US. At the Medellin Four Points they represent the brand well. Definitely exceeded my expectations and made my vacation a great one. I left feeling well rested, rejuvenated, and as an honored guest.
June 16, 2016
Rated 5 out of 5 by Wen22 Excellent Stay at Four Points
Overall the stay exceeded my expectations. There was a problem at check out but overall hotel was great.
- Hotel room great size
- Great location
- Excellent service, felt like a Sheraton and not a Four Points
- Excellent breakfast, great variety, fresh fruit and juice, breakfast made to your liking
Check out was a problem. As another reviewer stated at time of check out it can be a problem. There was only 1 person checking out and many guests checking out at that time. We had an early flight and I did not expect so many guests checking out. Keep this in mind.
The representative charged me again. I had pre-paid my room at the time of booking, he kept insisting that it was not possible, that hotels don't work that way in Colombia. Instead of arguing with him I paid, and he said I could contact the Manager. I did right away.
The issue was resolved, although my bank charged me for an international wire transfer, so I lost at the end. Management apologized, were attentive and followed up. Be careful with this. If you pre-pay make sure to fight them on it! Or don't pre-pay.
March 3, 2016
Rated 2 out of 5 by Benjamin990 Awful Front Desk Service
Would not recommend this hotel. Waited nearly 20 minutes to check in. Process is cumbersome, clunky, and very inefficient. At checkout, I waited 15 minutes before dropping the keys on the front desk and walking out. Ridiculous. Will not stay at this property again or recommend it to others.
February 26, 2016
Rated 5 out of 5 by TravellingG Beyond expectations
I travel to Medellin frequently and have stayed at several different hotels there recently. This is the only hotel that has met and exceeded my expectations. At the end of my last business trip, I left my passport in the safe of my room. I called the hotel from the airport (50 minutes away) and asked for help. The staff did everything possible to get my document in time for me to take my trip back to Miami. I was grateful and gladly impressed.
January 25, 2016
Rated 5 out of 5 by DMRuiz101 High quality for a good price
I am so glad we chose this hotel in Medellin due to the excellent customer service, comfort, restaurant, spa, and location. Regarding location, it has direct access to the Oveido mall yet is secluded enough to enjoy peace and quiet. The Santa Fe mall is up one block on Carrera 43A and many places to shop and eat are in that area. Recommendation: ask for a room as high up as possible to mitigate the traffic noise below although our room on the 8th floor was quiet and comfortable.
September 20, 2015
Rated 4 out of 5 by MikeMIA I liked this Hotel so much, I'm staying again!
Staff were great - location is great - room was updated, and comfortable (I was pleased that I received an upgrade). Wake up call was on time, staff was helpful with arranging a taxi to the airport.
I've already booked my next stay for Feb, 2015.
January 25, 2015
Rated 5 out of 5 by ospina my stay!
excellent service, great people!
August 28, 2014
Rated 4 out of 5 by Schnikis Excellent Choice In Medellin
The Four Points in Medellin is an excellent choice for business or pleasure. I have stayed in this property multiple times and find the staff to be attentive and provide excellent service. The food is wonderful, particularly the breakfast every morning, and the rooms are comfortable and clean.
I am a regular at this hotel when I come to Medellin and recommend it fully.
August 22, 2014