Four Points by Sheraton

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 277 reviewers.
Rated 1 out of 5 by Conference room doubled as guest room We booked this as the last leg of our Canadian road trip, taking the chance to try out different SPG hotels on the way to see if it's worth the hype and loyalty. I have not been impressed but the experience we have at this hotel was more than abominable. We booked a 2 queen bedroom and the description was that it has murphy beds. Ok, not a big deal. When we checked in and got to the room, found out that it was used a conference room and my daughter was crawling around and noticed her hands and knees are black in color from the carpet. This is not a bookable room. Please take it off the list! Also, parking price is different that what was emailed. It's $2CAD higher but the amount is not the issue, please honor the price that you sent out in your contract instead of informing the guests on the spot that it is different. What if it's the room rate that is hiked up? The staff we talked to that night was not at all helpful. There is nothing she could do, she said. Although the manager did make it right the next day by taking charges off. But what an unpleasant experience for our end of vacation. July 11, 2016
Rated 2 out of 5 by Price quoted through online booking was not honoured My fiance and I stayed here and the government quote we were given through the online reservation was not honoured. We understand rates can change so we confirmed when checking in that the price quoted online was the price we would receive. When we checked out this wasn't the case and we did not notice until we checked the bill that was sent via e-mail. The $20 wasn't worth us driving back but the principal of it after obtaining verbal confirmation is what is the most frustrating. Parking rate of $14 quoted online is also not valid as it was $16. Our room did not have AC, only a fan, which made it difficult sleep well (temps of 28 degrees). The staff was friendly and the location is hard to beat. Overall, the discrepancies in pricing left us with an uneasy feeling about our stay. I would recommend that if you're staying there in the summer to get a room that has AC and not just a fan and to check your bill before leaving. May 30, 2016
Rated 4 out of 5 by Pleasant hotel with great staff and location The hotel is clean, quiet, comfortable and in a great central location in historic downtown Kingston. The staff were all very pleasant and helpful. I was attending a conference and everything seemed to go smoothly. The food provided for the conference was really good. May 2, 2016
Rated 5 out of 5 by Great service We were impressed with such a simple thing. One morning we got on the elevator and an employee from maintenance was on also, and I said how much I liked the room update and except there was no hook in the bathroom, he asked what room we were in and by the time we got back to our room it had been installed. I know a very little thing but service was top notch from everything from the front desk, food servers, maintenance and hotel cleaning staff. Well done! March 17, 2016
Rated 5 out of 5 by Excellent It was a great stay! We didn't get to try restaurant food, but accommodations were excellent. All staff members were courteous and prompt with our needs. Special thank you to Ron, night audit. He took a great care of us, was always smiley and helped out with everything we needed. Overall keep up with good job! March 12, 2016
Rated 4 out of 5 by multi media Good hotel and in an excellent location. One area to tweak is the range of tv chanels - can you include BBC news? November 27, 2015
Rated 2 out of 5 by Needs some cleaning We were not impressed with the cleanliness of our room. The bathroom sink had built up soap and black mold around the edge. The floors and carpets had left over hair and debris. Both chairs were worn and one was badly soiled with unknown fluids. The room really needed a good cleaning and painting. As a SPG member, I was not aware of any special amenities other than a bar of soap and lotion. Less than what most hotels supply as a matter of course. The front desk staff were very polite and responsive. The bed and linens were good. October 26, 2015
Rated 3 out of 5 by Good down town Location The hotel was conveniently located and had a decent pool and gym. The room was in need of updating. The staff were very helpful. But paying extra for parking seems a bit exorbitant. otherwise the hotel was suitable for us as a family. October 20, 2015
  • 2016-07-28 T12:47:20.562-05:00
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