Rated 5 out of 5 Fantastic Hotel
This would be my third stay at Four points Sheraton in London and I absolutely love the hotel! I do not stay anywhere else when I come there. While they are currently doing renovations it is not disturbing at all and the new rooms are impeccable and the beds, it is like sleeping in clouds, I was in awe when I walked through the door. The fitness center is open 24hrs which is perfect as I did arrive late and needed a gym! Four Points Sheraton is a preferred Hotel by my company and I would 100% recommend this hotel to anyone who is travelling. Hopefully next time I can stay a bit longer!
March 6, 2014
Rated 1 out of 5 by BriGuy Completely unsatisfactory!
We stayed two nights for a hockey tournament even though we live less than an hour away. We staying so that we could relax and not worry about driving. We woke Saturday morning to find our bathtub full of sewage coming from the drain overflow. As some of the hockey equipment was drying in the tub, it was soaked. Desk staff was notified, cleaning staff arrived and deferred to maintenance. Maintenance took over an hour to respond, and we had to be relocated to another room to shower and begin our day. We were subsequently late for our morning games. Manager would not address and General Manager has not bothered to return my phone calls. Avoid this one, folks.
February 24, 2014
Rated 5 out of 5 by DrBells Enjoyable experience
I usually don't write reviews but feel compelled to. Came in late Saturday evening due to a snow storm. Front desk staff had the giggles which is refreshing to see instead of dealing with robots . Late check out not a problem . Beauitul clean rooms with a working thermostat . I know where I'm staying next time I'm in London....
March 3, 2014
Rated 5 out of 5 by Leafs20132014 Newly renovated and excellent 2 night stay
When we first arrived there was an issue with our reservation and they fixed it immediately. The room was wonderful, newly renovated and very nice. I would highly recommend this to anyone!!!
February 28, 2014
Rated 5 out of 5 by DON43 Great staff and service
This was a 2-night stay to catch a great play at the Grand Theatre. Check in was friendly and efficient. Thank you Zaid for explaining the renovations and showing the lay out in the two queen-bed rooms. Due to the ongoing renovations of the tower suites, there were no suite upgrades but a very nice renovated king-bed room was assigned. Dinner in Vic's restaurant on both nights was excellent. Good food, good value and excellent service. Thank you Ahmad. Breakfast on both mornings was also excellent. Truly outstanding service from Teresa on both mornings. All the staff seem to care greatly and go out of their way to make your stay enjoyable. Thank you Paul for shutting down the in-hallway hockey game. We were given late check out. Check-out was speedy and professional. Looking forward to our next stay.
February 25, 2014
Rated 4 out of 5 by Alex8364 New renovations
Nicely renovated rooms - modern and clean. Great location. Great value for the price.
February 5, 2014
Rated 4 out of 5 by SleepyInLondon Recent Stay
The heating unit in the room is too loud. It kept us awake. It was too cold to turn it off.
February 5, 2014
Rated 4 out of 5 by LongTermGuest Nice Place; Functional, clean, modernized
Over all the facilities are clean and nice.
There does need to be an elevator at the back of the Hotel as it is a long way from one end of the hotel to the other and only one set of elevators near the front of the building.
A lot of work has gone on to modernize the hotel and meeting rooms and this is noticable and appreciated. I have been going to the same meeting 2 days/year for the last 20 years, the continous updates are positive and well executed. This time there was an extreme cold spell and it seem the heating system was unable to meet the challenge in the restaurant but that has never been an issue before. I will note however the lunch and breakfast buffet was a disappointment, however due to time constriants on my part, I did not go for the included, made to order, omlettes or pasta which did look pretty good so my judgement may be a bit unfair.
January 29, 2014