Rated 4 out of 5 by jim1069 The Art cafe staffs are not professional
The Lobby Art Cafe staffs need to upgrade the customer service and the coffee knowledge.
March 7, 2014
Rated 5 out of 5 by MAWAD85 Fantastic hotel
I love this hotel, it is one of the best that I have visited so far.
February 24, 2014
Rated 2 out of 5 by Victor Another bad experience with Meridien
During check-in, the front desk could not find my profile. After 10 minutes with the assistance of a senior staff, they realized I was a SPG platinum member and not a SPG Gold member. And I was then routed to the Club Lobby @ 33rd level for a check-in.
At the Club Lobby, I was told the room was ready but pending a supervisor to check before they let any guest to the room. Waited for around 30 minutes and I was told the room was still pending the supervisor to check and they offered another room (not at Club floor).
Went to the room and found out that the Internet and Air-Con was not working at all. So it set me wondering what was the "pending Supervisor to check before the guest is allowed to the room" - so did they even check this alternate room they gave to me?
All Meridien can do is call up to apologize and send me a apology note from the Hotel GM.
Now I am wondering why I even continue to support SPG.
January 29, 2013
Rated 5 out of 5 by Tenomcicak Good hotel
A good hotel located at the heart of the city. Just few minutes walking distance to KL Sentral. The facilities is great especially the swimming pool. You may bring your kids to have a great time at the swimming pool. However, may be they need some lifeguards at the swimming pool since children may injure with facilities at swimming pool. Overall, it's great place to stay.
February 10, 2014
Rated 4 out of 5 by Rickkc A pleasant and enjoyable Chinese New Year stay!
I called room reservations for early check in and bed preference requests but was met with a rather mechanical and unhelpful responses, so it was a bit disappointing prior to our arrival. However once we arrived, we were treated with a high level and genuine services from the front desk staff, and the bell hop. The rooms was slightly small has all we need. The beds are very comfortable. Servers at Latest Recipe were superb! Efficient, and friendly, even with the restaurant running at full capacity, and the food was good. My family truly enjoyed our stay at the hotel!
February 3, 2014
Rated 5 out of 5 by jim1069 Wonderful stay
Had a wonderful stay in this hotel.
Fast check in and great front desk staff! And perfect location for shopping and travel to the airport.
February 10, 2014
Rated 5 out of 5 by anakomak Nice and Comfortable
Nice room with toiletries, nice view, long and wide swimming pool! Staff are friendly and approachable.
February 7, 2014
Rated 3 out of 5 by jll888 This hotel has good location
The hotel is just a step away from the KL Sentral, the hub for KLIA express, KTM train services, Putra Light Rail Transit, bus terminal to KLIA, LCCT, Genting Highland and also you can easily get a Taxi here. It is recommended to stay here if you have an early flight to catch and wish to enjoy the KL life at the same time.
September 6, 2012