Rated 1 out of 5 by Aash I give up! I suggest you skip this hotel!
I've stayed at this hotel a number of times. I've provided feedback during and after my stay. Nothing changes or gets better.
The quality of service at Norma's is so poor. "Facility Fees" added for internet, gym and phone use that are normally free for SPG members. HVAC systems in the room don't work appropriately. No SPG recognition.
I've complained during my visits and after visits. At least they follow-up during my visits. After visits, I never hear anything, despite sending specific feedback.
Clearly, The Parker does not care of about customer service or keeping customers. I give up and am going elsewhere. I suggest you skip this hotel.
October 15, 2013
Rated 2 out of 5 by David81 Rooms are too hot
In winter, this hotel has no control over its heating, so the rooms are incredibly hot. I had to turn off the heat and open the window and it was still hot.
Also, the "free breakfast" offer is a cup of coffee and a croissant at the bar (not the restaurant), which doesn't open until 8 am.
Also, if you forget your razor, prepare to fork over $4 for a disposable at the lobby store. No free razors for you, even though you just paid $400 for your room.
January 27, 2012
Rated 3 out of 5 by yulbos Better Recognition of SPG Platinum Needed
I have stayed at this property on multiple occasions for work and always with my familky over mother;s day weekend. This year I was disspointed at the front desk's refusal to provide a plsatinum breakfast coupn for my children. Very short sighted on their par and frankly lmade me feel under appreciated before I even opened the door to our room. The front deak staff need to pay closer attention to how they treat starwood's best customers. I like this hotel but checked out thinking about5 choosing a different property next time.
May 12, 2013
Rated 1 out of 5 by Lydia09 Poor treatment, terrible responsiveness
I have been staying at this hotel at least a dozen times a year for the past couple years. I am continually surprised by the failure to provide basic Platinum recognition (80+ stays a year), and by the non-responsiveness of the staff when questions arise. On my last trip I was charged $10 per day facility fee to cover "internet and gym usage" despite the fact I am a Platinum and those amenities should be included. When I reached out to the front office I received no reply. And, I wasn't granted my 500 points welcome amenity, but instead my visit was recorded as my receiving an "in-house amenity." This must be the gym. Twice charged for something that is meant to be complimentary. Rooms are mediocre, if you forget a toothbrush forget a complimentary one. You are told to buy one from the downstairs store. Upgrades are very infrequent. And despite me asking every time for a bathrobe to be delivered I generally have to call 2-3x. I have started staying at any other Starwood in town to avoid this hotel. Its too bad as this is a great location with a great gym.
May 25, 2013
Rated 2 out of 5 by Laurie a disappointment
We were so excited to stay here and it really was a disappointment. The facility/lobby is quite beautiful and the rooms were fine. However the service was horrendous. We were first told we have the two queen beds we requested. We were then told we would have to switch rooms after 2 nights bc we were under two different rservations (we had confirmed with Starwood on 2 occasions to be sure this WOULDNT happen and it did anyway). Then when I was in a rush to use the business office to print a spa gift certificate, there was no paper in the printer and no one avail to help fix. Then a disposable razor was 10 dollars. Also, we were told we could not even walk through the gym to look around withoput paying a fee. Really?? Then, the worst part: there was construction going on at the building that was so loud you could not sleep nor think. It was truly unbelievable and I dont think anyone should have had to pay for a room in that environment! We requested to be moved but could not be. This was not a luxury hotel experience. Which is unfortuante bc the location is great and we love Starwood, but this was awful and would not recommend.
October 27, 2011
Rated 3 out of 5 by TheAccidentalTourist property leaves a great impression, front desk manager does not
Long-time SPG member, Platinum level, hundreds of visits to NYC hotels, we just recently discovered the Meridien ... but unfortunately, we are reluctant to return.
December 27, 2013
Rated 3 out of 5 by Aash Nice hotel, but missing quality experience
Nice hotel, but missing the quality experience
I stayed at the Parker on May 1, 2013. Nice hotel—the gym is awesome.
While it was a nice pace, the quality of the experience was low. For example:
1. Waiting for elevators to get to and from my room could take > 5 min. In one case, it took 12 min. By the time the elevator arrived, it was full, so I had to wait for another. I was staying on the 35th floor so walking down to the lobby was not easy via the stairs. When I called reception to find out if there were a problem, they told me it’s just a busy hotel and it was typical for people to wait a lot in the morning or at checkout time. Really?
2. Eating at Norma’s for breakfast – after our order was taken, it took 45 min for the food to arrive. After 30 min we asked where the food was. They said they were busy. Not sure who they were busy with since have the restaurant was empty. Also – when a customer orders there toast buttered, it means to butter the toast when it comes out of the toaster and can melt in. Not to butter the toast after it’s cold.
3. Given the rate I was paying, I would have expected the gym to be free. Given my status as a SPG Platinum member, I would have expected the gym to be free too.
4. The front desk staff needs to have a little pride in their work. The quality of the print outs of my hotel invoices was a joke. The printers need repair. When I commented to the desk clerk, he was embarrassed. He said they have been complaining about this, but it’s not been fixed. He volunteered that it was not in keeping with the quality that the Parker believes in. I agree.
May 8, 2013
Rated 5 out of 5 by CarnegieHall New York
Wonderful stay at the Le Parker Meridien
February 18, 2014