Rated 1 out of 5 by HospitalitybyMW Mediacore hotel in a stunning location.
We were very underwhelmed. As SPG Platinum member we were upgraded to a Deluxe Room with sea view and “balcony” – the room was on the small side and the balcony was a “French” balcony, e.g. one can hardly stand on it, and it has only one small door to access it: In short if this is the best available room: I don’t even want to know what their superior rooms look like – especially at these kind of rates. Towels in the room had skid marks on them (and worst was not replaced after service), the bath sinks looked very dirty. The two complimentary bottles of water we finished after day one, were not restocked, nor did we receive new bathroom amenities. The card reader on the door worked very badly – we struggled each and every time to get the door open (literally taking 7 or more swipes to get in) – one morning we met a lady from housekeeping who was working on the floor: she looked at us struggling with the door, looked us in the eyes and subsequently walked away – an embarrassing gesture. One of the worst starwood breakfast selections ever experienced: we arrived the first morning at 09:20 – the breakfast closes at 10:00. During the breakfast we were approached three times by the same lady hostess (once by walking into the restaurant, once while at the table, once while walking the buffet) who asked for our room number. In general there was an extreme amount of staff, all running around and being “very busy” – we were not sure with what or whom… we had the last two mini croissants (they were not restocked), when we asked we were told they were “finished” – there was unripe fruit (green bananas), canned orange juice (I literally saw a waiter pour two cartons of juice into a steel container before re-pouring it into the serving containers on the buffet), tasteless processed ham and cheese (a “hotel block”) and the worst “Illy” coffee I ever tasted. When I complained to the manager I was told that there were in fact fresh juices, but had not been stocked, the fruit was ripe and that the coffee could not be bad because it was Illy – all in a very hostile and “you are the only one complaining” kind of way (we overheard a German and Dutch family complaining as well). The pool on the rooftop is so tiny you can hardly swim in it and the beautiful rooftop terrace was dead on both nights. The location itself is stunning (Promenade Anglais is one of the most beautiful boulevards in the world and the city of Nice is very, - well -, nice) but this hotel, remaining as one of the few Le Meridien’s in France does not put any justice to its name, location nor expected service level and that is highly unfortunate. Upon complaining to the hotel's director of rooms, I received a long email essentially mentioning that "I missed the items that were not on the buffet and that there are in fact fresh juices" - he also pointed out that our room was serviced twice and all towels and bathrooms were cleaned up to standards - even though the pictures I took speak for themselves. I did not receive a reply after trying to initiate another email to receive an apporiate compensation.
May 21, 2012
Rated 1 out of 5 by Sarah33 HORRIBLE STAY
If you have a choice to stay in any another hotel in NICE you should - this hotel has poor service, poor rooms, and will keep you up all night with no working AC and construction noise. Contacted the hotel about the horrible stay and with the poor service that they provide they gave us a comp movie. A movie for no sleep is not worth it - stay elsewhere and sleep!
May 25, 2012
Rated 1 out of 5 by Xan123 Not a true Le Meridien
This was my worst experience in many many years and we do travel a lot for business as well as pleasure. The hotel is simply below standard in every aspect it is not a Le Meridien as such.
Staff are rude, management invisible, decor old and outdated, service poor and slow. Also they will not acknowledge SPG levels and give you literally a hole in the back wall room for your points, which are deducted at the same rate as some great ones we experienced in many parts of the world.
September 20, 2012
Rated 1 out of 5 by Spencer20 DO NOT STAY HERE, go any where else
* I will be writing a more in-depth review soon this is just for others may be looking to stay at Le Meridian until then. This hotel is horrifying, not greeted by the lone doorman, front desk staff was barely attentive, in detail the hotel is in a general state of disrepair. The room my wife and I had for our honeymoon was one of the worst either of us have ever seen. For a hotel of this caliber it is just plain unacceptable. The only reason we booked here is (I should say was our SPG membership). In the future when booking in Nice or any where else for that matter, we will be looking beyond Le Meridian, beyond Starwood and book via a discount website. We feel unsatisfied and duped by the Le Meridian and Starwood brands.
June 25, 2012
Rated 1 out of 5 by vschendel SPG Members Stay Away!!!
This hotel doesn't recognize or care about ur SPG status!! At check in they told me cause I arrived at 2:30am that they gave my room away cause they needed it. Leaving myself and my two daughters in a room with one bed. Talked to manager the next day and she didn't care!!
August 23, 2012
Rated 2 out of 5 by Talomas Lowered expectations
The good: The platinum breakfast was terrific.
The not so good: The room we were offered for our 3 night stay faced a wall, had dirty carpet, and had significant mold in the shower. The floor was filled with painters who woke us up while painting our door. Awakened, we requested a change and were informed that no rooms were available as the hotel was fully booked. The inventory online showed availability in every room type except the Med Suite. After noting this, the agent noted that she would speak to her manager later. About an hour later, we were offered a non suite upgrade, although to a room with two double beds. The room was not great, but we were more interested in enjoying Nice. On our last day, I requested a 1:00 late checkout, which was granted. However when we returned to the room at noon, the key had been disabled. After replacing the key, we started packing and were interrupted several times by hotel staff informing us that checkout had passed. Finally, there was a 6 EUR charge added to our bill after checkout. Not enough to justify the international call, but certainly enough to annoy.
If you stay at this hotel, be sure to book the exact room you require. This property would rather let a suite go empty than provide an upgrade.
September 25, 2012
Rated 2 out of 5 by Socrates Mediocre
The hotel location may be among the best in Nice, however its condition is well past its prime.
Common areas and rooms were below what I have come to expect of Le Meridien. SPG recognition was minimal and staff was somewhat self-satisfied.
Silver lining: beautiful roofdeck, albeit with a very small pool unsuitable for swimming.
September 5, 2012
Rated 1 out of 5 by David813 Avoid at all cost!
This is my second attempt at this hotel after some horrible experience the first time. I planned this trip for over six months ahead of time and leveraged my ambassador to inform the hotel how important this trip means to me as an anniversary gift to my wife. When we checked in, we were informed that no upgrade was available as the hotel is sold out. We were assigned a classical room (which meant your window opens into a courtyard surrounded by 3 sides of the hotel). To obtain a view of the outside, you can try looking upwards where you do see a small square of the sky. The room stinks of tobacco smoke and when I went back done to talk to the front desk, they said they can change it to another room, only catch; 2 single beds. Not quite what we were looking for on our first few nights of the anniversary trip. The front-desk sent up the cleaners who handed me a bottle of the French version of Frebreeze.
I did try talking to the manager the next day; who was so nice to inform me that as a platinum member I should know the rules for upgrades etc. When I informed him that I am here to discuss about the smoking room situation. He looked surprised and after a few seconds he said we can do something about that. He then started talking to some other customers and slowly walked away behind the front desk and I was left standing there. I figured that might be the French way of telling us to suck it up. Having informed my ambassador on the experience and someone from SPG did credit my account with 12,000 points, but claim that they checked my room after I departed and did not detect any tobacco smoke. Could it be because that I had the windows wide opened 7x24 for 4 straight days, or could it be that the French Frebreeze actually works!
My wife purchased some tea and wanted to try it out, so naturally I picked up the phone and requested a pot of hot water. The room-service lady gladly informed me that it would be 5 Euros. When I challenged with the question "5 Euros for hot water?", she confirmed yes. I informed her that I understand that I would be expected to tip the person delivering, but a physical charge. I told her that I would just bring a cup down to the restaurant and ask them to fill it up with hot water. She was kind enough to let me know that the restaurant would only send me back to room-service. So I questioned about ice, since they have no ice machine. She gladly replied "5 Euros". I later found out from the front desk manager, this is the rules that the Food and Beverage Manager has established, but since I am platinum, he would gladly remove it. Maybe it is me, but I have never heard of such practice in my 19 years for frequent travelling.
When you walk around the inner corridors, you would not believe that you are actually in a SPG category 5 hotel.
Now that I have learnt my lesson, I would not make the same mistake the third time!
October 10, 2012