Rated 2 out of 5 by Wiktoria84 Very poor service
I have been to dozens of SPG properties on 4 continents and this hotel really stands out in a negative way. The service at this hotel requires major improvements. It is very slow and majority of the employees do not express interest in taking care of the guest needs. During 4 nights I spent there multiple mistakes were made by:
- front desk: could not locate the reservation, room not ready at 3:50 and nothing offered during15 minute wait for the room, green choice points not added after checkout.
- restaurant - extremely long wait time to get the menu & to order, at breakfast had to ask twice for coffee
- room service & housekeeping: called for shower gel - didn't arrive and had to call second time after half an hour, on another day wrong product was brought.
After most mistakes no apology is offered as if it was normal.
Additionally, as a guest it feels as if you are an intruder, disrupting employees who seem as if they are forced to work there.
Apart from the personnel the hotel is rather nice. I got an upgraded room with a sea view, the room was new and with a nice tub - the room was the only highlight of this stay. Beach is nothing special and the restaurant most of the time empty and uninviting.
It is such a shame that a 6th category hotel has such a poor service.
June 23, 2015
Rated 5 out of 5 by Far7a Great views
Coming from a busy job was so pleased to be able to relax , despite the hotel being full, yet quiet and there is always plenty of common areas to sit. Staff are exceptionally friendly. Location is excellent
May 19, 2015
Rated 1 out of 5 by MB2015 Things to improve
.clients bang doors regularly & prevent sleeping
.connecting rooms door not well insulated & can hear everything neighbour does or says
.outside windows are not sufficiently sound proof
.organisation in the Lobby is CHAOTIC
.ambiance in the lobby feels like a gang bazar & sounds & looks disorderly
.doesnt give the feel to sit down for a snack or meal
.feels like hotel that is focused on MASS/GROUP clients instead of leveraging its UNIQUE beach front that it has as no other hotel in Monaco has it
.elevator concept is mediocre
April 27, 2015
Rated 2 out of 5 by Ajoo Disappointing Experience
The rooms and overall the hotel needs complete remodeling. There were stains on the bathroom floor that the cleaning crew could not remove. For a category 6 it was very disappointing experience. We stayed at the Le Meridien in London (also a category 6) prior to coming to Monte Carlo and the rooms and hotel were much better. The staff though was very helpful and attentive.
March 26, 2015
Rated 4 out of 5 by Belbel123 Good but not fantastic
Nice hotel, attentive care. However, concierge was pretty incompetent at their (basic) knowledge around Monte Carlo (for instance, unable to indicate whether certain famous luxury brands are within walking distance or not, and spoke limited english.
Rooms were good, with the sea view being a seriously amazing thing to have in the backdrop. The food is acceptable, nothing spectacular. The lobby is unimpressive, so are the lifts. Overall, an acceptably good hotel.
March 4, 2015
Rated 4 out of 5 by rodbar Very good overall
Room very comfortable. Staff was very friendly and helpful in general.
However, it was most annoying the fact that wifi isn't free in rooms, and prices for this aren't insignificant either. In such a connected and mobile world as today's, it's hard to think that a high end chain charges extra for in-room wifi access, particularly taking into account business travelers.
January 26, 2015
Rated 5 out of 5 by subhashm Meridien - a Jewel of Monaco
Le Meridien Beach Plaza is truly a jewel of Monaco. Located on the beach, it has the best of both - the city of Monte Carlo is just a few minutes away and at the same time you get the real feel of the Cote d'Azur by being right on the beach with some truly spectacular views. The service is impeccable. Whether it is a family or a honeymooner, Le Meridien Beach Plaza should be your preferred choice when in Monaco
January 18, 2015
Rated 4 out of 5 by Vincos Closest Thing to a “Destination Resort” on the Cote d’Azur
OVERALL IMPRESSION: With a good beach, spectacular pools (indoor and out) and beautiful gardens, this property would be a great “destination resort” anywhere but, here, can also boast the added benefit of Monaco at its doorstep and all the other fabulous attractions of the Riviera - from Menton to Nice - all within easy reach. Well-maintained and upscale, the usually very high rates seem almost justifiable.
SPG RECOGNITION: Generally good. Dedicated check-in. Upgrade to superior category with sea view. In-room amenity. Platinum breakfast is buffet in the ground floor restaurant with lovely outdoor seating available. Late check-out granted even though, as a resort, they are not held to honor it.
THE ROOM: Many categories. Ours was a “design” room which meant a circular floor plan with an interesting layout, bright colors and chic decor.
LOCATION: On the eastern border of Monaco directly on the beach. Shops and restaurants are within easy walking distance.
EXCEEDED EXPECTATIONS: In no instance - which is quite telling. A Category 6 property really should pack some powerful punches and, while there is nothing wrong with this place, somehow it lacks that “wow” factor which would justify the very high rates and award redemption costs.
DID NOT MEET EXPECTATIONS: Monaco is Monaco and prices are outrageous everywhere but if would be nice if this property had more light food/snack options that did not require a mortgage.
ONE THING TO KNOW: Monaco is terraced and walking most places can be a challenge but have the staff give directions to the shortcut stairs/lifts which will take you the short distance up to a major transit hub from whence you can get just about anywhere on the Cote d’Azur.
January 13, 2015