Rated 5 out of 5 by NancyB52 Location and restaurants
Great hotel, wonderful service. Location is excellent with views of Bay of Panama.
Misleading in that there is really only 1 restaurant/café on first floor. However, very near to wonderful 5 star restaurants.
February 28, 2014
Rated 2 out of 5 by UnhappyGuest This used to be such a great hotel..........
After having stayed since the Le Meridien opened I am sad to see how this hotel is going down hill. The Hotel has an ongoing problem with their Internet which even frustrates their own staff. My Stay between Feb 19th -22th was the worse stay ever at this hotel. Upon check in the internet ( of course) once again did not work. It took the staff 90 minutes trying to figure out resulting me in moving to a another suite.
Same problem happened again plus the fact that the toilet did not work.
This wonderful property is mismanaged and going South. I wil NEVER stay at this hotel again. I feel so sorry for the local staff but this hotel does not deserve to be in the Starwood collection. I have never written such a negative feed back on a hotel and hate to see it how a Wonderful hotel is going down.........I willl never return to this hotel after my loyal support for years
February 24, 2013
Rated 5 out of 5 by Cassie13 A gem in Panama
My husband and I have been holidaying for 9 weeks and have stayed exclusively in Starwood properties. This Hotel has it all. A wonderful intimacy because of its smaller size. The staff without exception were wonderful. In particular Rafael who very ably tended to us in the Club Lounge was very efficient and reliable and we were impressed by his command of English. The restaurant/spa/pool/ cannot be faulted and the central position make it the best choice.
January 4, 2013
Rated 1 out of 5 by TravelingTechie CONSIDER YOURSELF WARNED!
This was the worst SPG property I've ever stayed at. In the middle of the night, our hotel room's AC unit leaked sewage water all over our suitcases, soiling all of the clothes we had brought with us. The hotel agreed to launder the items, but charged over $400 to do so. When we complained, they offered a 50% discount. Finally, after contacting the corporate office, we were reimbursed fully. Mind you these clothes wouldn't have needed laundering had their own AC unit not been malfunctioning. I asked for additional compensation, for the inconvenience this caused. As an SPG Platinum member, I believed the hotel would be willing to maintain a positive relationship. I was wrong! They laughed in my face! Will NEVER stay here again and will make sure any friends traveling to Panama City know not to either!
August 19, 2013
Rated 1 out of 5 by Jonny Very bad experience
I am a platinum member and i go very often to a lot of hotels. This hotel hasthe worst staff by far.
I arrived to the hotel at 12pm and they give me the room at 5pm. Right after I ordered room service it took them 2 hoers! the next day I ordered coffee and it took them 1 hour and 30 minutes. When I checked out I realized a charge of $300 for smoking in the room and I don't even smoke! I was trying to resolve this matter with them but was unsuccessful, they were rude and did not want to listen to me. So I took the initiative to dispute the charge to my American Express.I am usually a very easy person to please, so I have never left any complaints before. Save yourself some trouble and don't go there its nice hotel located in a good area but the staff are terrible they don't care for you.
May 30, 2013
Rated 5 out of 5 by Frequentstarwoodsguest1 Amazing city hotel with everything you could want
I stayed in both the Gold Suite and a regular king-bed room. The Gold Suite had separate living room and bedroom with enormous bathroom with full tub and separate shower and two sinks. The room did not have an ocean view, but was great. The king-bed room was one room with an ocean view with a bathroom with only a shower. It was also amazing. The hotel staff was extremely helpful, the hotel has an amazing roof deck with a pool, gym, spa and tables outside. Since the hotel is right across the street from the Pacific Ocean and the promenade/boardwalk along the Ocean, the roof deck has beautiful, amazing views of the entire Ocean and coastline of the city. You can sit there every night and watch the day begin and end, and it is a quite large area. The hotel is in the middle of the city, and is centrally located. The rooms I stayed in were very very spacious, in general but also especially for a city hotel. This is one of the best starwoods hotels I have stayed in and highly recommend it!
January 28, 2012
Rated 4 out of 5 by johnW Enjoyed My Stay
Stayed 7 nights.
The check in was excellent.
I am a Platinum Starwood & was upgraded to a very nice suite.
The lounge was really good for drinks, the food was average.
The room was great.
Room service was very good.
The staff spoke really good english.
August 11, 2012
Rated 5 out of 5 by Jim2000 Le Meridean Panama is where you want to stay if you want personal attention and service
The Le Meridien of Panama City, Panama should qualify as a "small leading luxury hotel of the world". The staff was superb, the kitchen has an excellent Chef and the fitness center has the latest in exercise equipment. The hotel sensory spa was superb and offers the latest techniques and treatments in massage therapy.
One item of special note is the hotel business center. During my recent vacation to Panama and stay at the Le Meridien I was faced with the need to meet an unexpected deadline for a public tender in Warsaw, Poland. I immediately went to the hotel's business center and a lady by the name of Mirla greeted me. After I explained my dilemma to her, she immediately jumped into action and assisted me in accessing my e-mail account, preparing the tender documents for signing and then arranged for Federal Express courier service to Warsaw, Poland. Within minutes I was back to enjoying my vacation and never stressed over what could have been a disastrous situation.
Now this is what you call professional service!
If you want a small boutique hotel that makes you feel special then I suggest you stay at the Le Meridien hotel during your next trip to Panama.
June 28, 2012