FAQS: SERVICES & AMENITIES

What services can I expect from Le Méridien?

Wherever you travel with Le Méridien, you can be assured of a stay that lets you experience the best of local culture with all of the services you would expect of a world class hotel. Enjoy the individual style and flair of each Le Méridien hotel or resort, with standards you expect such as 24 hour room service, whilst being surprised and delighted by the range of exciting cuisine combining local and international flavours. At Le Méridien, experience our experience.


What business services does Le Méridien offer?

When travelling on business, make the most of your time with services catering directly to your needs, such as our Express Check Out service and Le Méridien Business Class package, designed to give you the upgraded comforts and services you associate with business class travel.


What is Express Check Out?

For the times when time matters, Express Check Out enables you to arrange your departure with ease at any time of the day or night. If you wish to pay using the credit card details supplied to us on arrival, when it comes to your departure simply return your hotel bill in the envelope provided to the Express Check Out box in the hotel foyer. We will send you a receipt within one business day. No fuss, full flexibility.


What bathroom amenities can I expect at Le Méridien?

Refresh, revitalise, relax. Le Méridien bathroom amenities have been designed to our exacting specifications to invigorate you for the rigours of work or play. In our suites and VIP rooms you’ll experience the ultimate luxury of Hermés*, for that extra special touch.

*In some locations a suitable alternative will be provided.


What is a Le Méridien Art + Tech room?

In selected Le Méridien hotels worldwide you can enjoy the latest in contemporary hotel design - the dramatically different Art + Tech room, which offers today's increasingly sophisticated traveller the ultimate in innovative luxury...with a touch of flair.

The Art + Tech room concept is underpinned by the use of technology and meticulous detailing. The creation of a space that will not only provide luxury accommodation but an environment that will engage and surprise you. Intrigued? Visit Art + Tech for more information and details of where you can experience a new way of travelling.


Is Le Méridien family-friendly?

At Le Méridien, welcoming families is a pleasure for us, and we’ll do whatever we can to make the stay go with ease. At most hotels up to two children under 12 years are accommodated free when sharing a room with one or two adults, with cots and extra bed available and free of charge. When enjoying the delights of a Le Méridien resort, your children won’t want to leave once they discover our Penguin Villages and Clubs, providing activities designed just around them.


What is the Le Méridien Penguin Village/Penguin Club?

Making a stay special for our Junior Guests is every bit as important as it is for our regular guests. Children staying with their families will love the broad range of activities and experiences at the Penguin Village, or in some locations, Penguin Clubs, at Le Méridien resorts around the world.

It means freedom for children and for parents, allowing each to explore and discover what makes each Le Méridien resort unique and memorable in its own way. 

The Penguin Village is available for 0 up to 12 year olds, divided into a crèche for 0 up to 3 years old and separate groups for ages 4 up to 12 years old, both run by experienced supervisors. Ideally, dependent on the number of children in the hotel at a given period, the 4 to 12 year olds will be grouped by age.

Activity programmes will have a balance between sports, workshops, games and more educational activities, respecting the children’s cultural and ethnic customs.

As well as keeping them entertained, special children’s menus and refreshments will be served to keep our Junior Guests nourished. Our goal is to provide fun for children, peace of mind for parents.

To enquire regarding the individualised services offered in your chosen resort, simply ask when making your booking or speak directly to the hotel.


Can I bring my pet to Le Méridien?

Often, local laws govern our ability to welcome your pet. We suggest you speak directly to the hotel where you wish to stay to enquire on restrictions and suggestions for accommodating your pet.


How can I make special requests during my stay?

Allow us to help – it will be a pleasure! When making your reservation, let us know if you have any special requests. Perhaps supper for your arrival, or flowers in your room? Collection from the airport? Even recommendations on how to make the most of your stay, to help you discover the local delights. Not every request can be met, but we will do our very best to accommodate you.