Announcements & Policies

Guests must be 19 years or older with government issued photo identification to check-in.

Connecting rooms are available upon request, subject to availability. Should you wish to guarantee connecting rooms for a 50 CAD fee please contact the hotel at bayshorereservations@westin.com.

Rollaway beds are available for an additional daily fee and can only be accommodated in Traditional King rooms, Deluxe King rooms, Premium King & Double rooms and Suites. They are not available in Traditional Double rooms and Deluxe Double rooms.

Room rates include the accommodation of children (18 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

To book a two bedroom suite or the International Suite please email Bayshore.reservations@westin.com.

Early check-in and late checkout are subject to availability upon request. Additional charges may apply.

An early departure fee will be imposed on guests departing prior to their scheduled departure date. Fees will be 50% of their remaining length of stay. Please contact the hotel for further information.

Alcoholic beverage service is restricted to those 19 years or older (with valid identification).

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

One dog weighing up to 40 pounds is allowed in a guest room. Cats and other animals are not allowed. Guests are required to sign a pet policy waiver at check-in. A dog must be accompanied by an owner at all times—on a leash or in a crate—and may not be left in a room without an owner present. Dogs are not permitted in the hotel’s restaurants. Guests will be responsible for repairs of excess damage or if deep cleaning is required. If damage is discovered after checkout, the credit card on record will be charged.

As part of the Breathe Westin® program, we are a smoke-free hotel. All guest rooms, suites, and public spaces inside the hotel are 100% smoke-free. Designated outside smoking areas are available. Registered guests who smoke in a guest room or suite may be liable for an additional fee of $200 CAD so that the room can be sufficiently cleaned and readied for the next guest.

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Please contact the hotel directly to purchase or redeem a gift certificate.  

Cash and debit cards are not accepted at check-in; a credit card must be presented with matching government-issued photo identification. A credit card will be authorized at check-in for the amount of your stay plus tax and a deposit of 80 CAD per night to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Guests may settle their bills with any method of payment, including cash or debit card, at checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution; the hotel will not be responsible for any resulting fees or charges.

For same-day reservations, third-party authorization forms and third-party payments are not accepted. Guests must present actual credit cards and matching government issued photo identification to be charged at check-in.