Sheraton Lampung Hotel
The hotel offers two guest rooms that are designed to be accessible to guests with disabilities. Each is equipped with an accessible bathroom. These rooms are subject to availability at the time of booking. Please contact the Guest Service Center or the reservations team directly if an accessible room is required. A wheelchair is available for usage at the hotel.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to check-in or to reserve a room.
Check Acceptance Policy
Personal checks are not accepted.
Traveler's checks are accepted.
Connecting Room Policy
Connecting rooms are subject to availability at the time of check-in. Please request connecting rooms at the time of the reservation.
Credit Card Policy
There is a credit card cash advance limit of 300 USD plus a 5% surcharge. Please contact the hotel for further information.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date that is confirmed at check-in. Fees may be up to 100% of the length of stay. Please contact the hotel for further information.
Early Arrival Policy
The standard check-in time is 2pm local time. In order to guarantee early check-in, it is recommended that guests reserve the night prior. Please contact the hotel for further information regarding additional early check-in options.
Extra Bedding Policy
Rollaway beds and cribs are subject to availability. Rollaway beds are included in the extra adult charge or available for a separate fee. Cribs are complimentary. Please request extra bedding at the time of the reservation.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges. If the room or package rate includes breakfast or other benefits, an additional fee may be charged for additional people in the room.
Gift Certificate Policy
The hotel is pleased to accept valid gift certificates based on availability. Please provide the gift certificate number at the time of the reservation. The original gift certificate must also be presented upon arrival. For arrangements, please follow the terms and conditions on the gift certificate. A valid credit card may be required at the time of the reservation. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
The standard checkout is at 12pm local time. Late checkout is available for an additional fee. For checkouts between 12pm and 6pm, a fee of 50% of the daily room rate will apply. For checkouts after 6pm, a fee of one night will apply.
Guests must conduct themselves in an orderly manner and comply with applicable laws. The hotel is entitled to remove any person who causes noise or disturbance that is objectionable, improper, or undesirable.
Pets are not allowed.
A valid credit card must always be presented and authorized at check-in. The hotel accepts cash, credit cards, local company checks and bank transfers as methods of payment.
All third-party credit card, local company check, or bank transfer pre-payments must be arranged prior to arrival. Please contact the hotel for further information and for necessary payment forms.
Both smoking and non-smoking guest rooms are available. Smoking is only permitted in designated smoking rooms on designated smoking floors and in designated smoking areas within the hotel. Please contact the hotel for further information.