Guests must be 18 years or older with photo identification to reserve a room.
Family Plan Policy
Children 3 and under sleep free in existing room bedding. Children between ages 3 and 11 will be subject to a child supplement charge. Guests ages 12 and older will be charged as an adult. Rollaways, child rollaways and cribs may incur extra charges. Please contact the hotel for further information.
Check-In & Checkout Policies
Early Arrival Policy
Requests for early arrival prior to the start of your reservation are subject to availability. To guarantee early check-in prior to 3pm, please include in your reservation an extra night prior to your arrival day. You will be charged an additional full night's room rate.
We require official identification in the form of a passport or national ID (for locals) for every registered guest. Certain promotion-specific rate schedules may also require verification via photo identification or membership card.
Late Checkout Policy
Per room availability, we are pleased to offer complimentary late check-out through 1pm on the day of departure. For guests who require late check-out through 6pm, a half-day charge is applied. All late check-outs after 6pm are subject to an additional night's charge.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
If a foreign male guest wants to share a room with a Vietnamese female guest, the hotel requires a marriage certificate, per Vietnamese law. Please contact the hotel for further information.
Regrettably, pets are not allowed at the hotel.
Visa requirements vary depending on nationality:
Citizens of Thailand, Malaysia, Singapore, Indonesia, Cambodia, Kyrgyzstan and Laos are exempt from entry visa requirements if staying for 30 days or less.
Citizens of Philippines are exempt from entry visa requirements if staying for 21 days or less.
Citizens of Japan, South Korea, Sweden, Norway, Denmark, Finland, Belarus, France, Italy, Russia, Spain, Germany and United Kingdom are exempt from entry visa requirements if staying for 15 days or less.
Citizens of Brunei and Myanmar who are staying for 14 days or less do not require entry visas.
All other citizens are required to obtain a Vietnam entry visa before departure (issued by Vietnamese embassies or consulates in their respective countries of citizenship). Fees may apply. Per Vietnamese law, a copy of each guest's passport will be kept at the front desk.
Health & Well-Being Policies
Smoking is not permitted in non-smoking rooms. A cleaning fee of 4,300,000 VND will be imposed on guests who smoke in a non-smoking room.
Check Cashing Policy
The hotel does not offer check-cashing services.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.