Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Identification Requirements until September 10, 2016
Until September 10, 2016, the hotel’s security procedures will be elevated due to the G20 Hangzhou summit and related events. Per the Public Security Bureau (PSB), every foreign guest must present a valid passport at check-in. Every Chinese citizen must present a valid Resident Identity Card (Jumin Shenfenzheng); other forms of identification, including Chinese passports, will not be accepted. Please contact the hotel directly for more information.
Disabled Accessible Policy
To confirm disabled accessible rooms, please contact the resort directly.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Please note that, per Chinese government policy, Chinese citizens must be 18 years or older to check-in.
All guests are required to provide a valid government or state-issued photo ID upon check-in. Corporate rates require business identification. Company business card or a fax with the company ID is suitable.
Two adults are allowed per room. Rooms can accommodate a maximum of three adults, however supplemental charges will apply. Two adults and two children (younger than 12 years of age) are allowed when using existing bedding in the room. A rollaway bed is allowed in select rooms for a fee. A crib is allowed in select rooms and is included in the cost of the room
Pets are not allowed.
The resort accepts cash, credit cards, local company checks and bank transfer/Alipay as forms of payment; however, a credit card must always be presented upon check-in. For third-party credit card authorizations or bank transfer/Alipay please contact the resort directly.
Smoking is only allowed in Smoking Rooms and in designated areas. Guests take full liability for any damages that occur during smoking on the resort grounds.
All visitors to China are required to have a Visa and all guests must present their passport and/or ID Card at check-in.