Guests must be 18 years or older with photo identification to check-in.
Connecting Room Policy
The hotel has a limited number of connecting rooms. Please contact the hotel's reservation department in advance to request a connecting room.
Extra Bedding Policy
A baby crib can be provided at no charge but is subject to availability. A fee is charged for a rollaway bed, which is also subject to availability. An extra bed can be requested when making a reservation.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the resort for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Standard checkout time is at noon. Late checkouts are subject to room availability. For a late checkout between noon and 6pm, a half-day’s room rate will be charged. For a late checkout after 6pm, a full night’s room rate will be charged.
If a guest requires a wheelchair, please contact the hotel's concierge desk to make arrangements.
Pets are not allowed. Service animals are allowed and must have prior approval by the resort.
Health & Well-Being Policies
We are pleased to accommodate requests for smoking and non-smoking guest rooms. Please note that throughout the hotel, smoking is permitted only in designated areas and is not allowed in any public areas. Fees will be imposed for smoking in non-smoking rooms or in non-designated areas.
Check Cashing Policy
The hotel does not offer check cashing services.
Credit Card Policy
Credit card authorization forms are accepted. Please contact the hotel directly to make arrangements.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.
The resort accepts payments of cash, credit card and bank transfers. Credit card authorization forms and cheques are not accepted as payment.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.