Guests must be 18 years or older with photo identification to reserve a room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
There is a maximum of 3 adults allowed per room. There is maximum family occupancy of 4 allowed per room (2 adults and 2 children).
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Early arrival is subject to room availability. Check-in before 10am results in a charge of 100% of the quoted room rate. For guaranteed early check-in, the hotel will block the room one day before and apply one night charge based on the quoted room rate.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a resident card or passport. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
Late checkout is based on availability and subject to fees. Guests checking out after 2pm but before 6pm will be charged for half a day. Guests checking out after 6pm will be charged a full night's charge.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Foreign guests must have both a valid visa and passport. Please contact the hotel for further information.
Health & Well-Being Policies
As of June 1, 2015, smoking is no longer permitted within guest rooms and the rest of the hotel premises, in accordance with Beijing Tobacco Control Regulations. Smoking is allowed only at designated smoking areas outside the hotel building.
Third party payments are not accepted. Guests may pre-pay for rooms by bank transfer.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.