Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Nyepi / Seclusion Day: March 31, 2014
Nyepi, known as the “Day of Silence,” marks the beginning of the New Year in the Balinese Hindu calendar. For 2014, Nyepi falls on Monday, March 31, 2014. On Nyepi Day, from 6:00 AM to 6:00 AM the following day, all daily activities throughout Bali will stop. Shops and offices will be closed, and people are not allowed to go out into the streets, engage in entertainment activities, turn on lights or make noise which may disturb others. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. Ngurah Rai International Airport (DPS) will be closed for Nyepi Day. Neither departures nor arrivals are permitted.
The resort facilities will operate as usual. However, there will be very little outside lighting during the night, and there will be no transportation services to and from the resort. The saltwater lagoon, J Kids Club, Fitness Center, and Serenity Spa will be available for your enjoyment. In addition, per a new regulation of the Government of Bali, all television providers, including cable channels, will not broadcast during Nyepi Day. A collection of DVD movies as well as some table games will be available upon request from the Guest Service Center.
Please contact the resort for further information.
We offer a wheelchair-accessible guest room, and all public facilities are wheelchair accessible. The resort can provide a wheelchair upon request.
Alcoholic beverage service is restricted to guests 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room. All guests below the age of 18 should be accompanied by parents.
We regret that personal cheques are not accepted as method of payment. Travellers cheques are welcome, but must be in the guest's name only. A processing fee will be deducted from the cheques' value. We require a passport or ID to complete the transaction.
Connecting Room Policy
Requests for connecting rooms should be made upon booking and are subject to availability upon arrival. The resort offers connecting rooms within the suite categories only. Bed configurations are king to two double beds.
The resort requests smart-casual dress at all times in all public areas.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the resort for further information.
Early Arrival Policy
We are pleased to accommodate early arrivals upon request. Arrivals between 8am and 12pm are subject to availability and will incur a fee of 50% of the current room rate. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Extra Bedding Policy
We are pleased to offer rollaway beds and cribs. A maximum of one rollaway bed per room is permitted. Fees may apply.
Family Plan Policy
Children 12 and under sleep for free in existing room bedding. Guests must be at least 12 years old to stay in a room or suite with pool access and at least 16 to stay in an Aqua Pool Sky Penthouse or Oceanic View Sky Pool Villa. Children up to 3 years old eat free while children from 3 to 12 years old eat at half price.
Gift Certificate Policy
The resort accepts gift certificates issued by the Executive Office. Please email the resort at Nunki.firstname.lastname@example.org for further information.
Guests are required to present valid government-issued photo identification at check-in.
Late Checkout Policy
The resort is pleased to accommodate late checkouts subject to availability. Checkouts until 2pm are complimentary; between 2pm and 6pm, a day-use charge of 50% of the day’s room rate applies. For departures after 6pm, 100% of the day’s room rate will apply.
Most of our guest rooms accommodate up to three guests; our two-bedroom Avant-Garde Suite can accommodate up to five guests.
Regrettably, pets are not allowed at the resort.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The resort extends the use of our Saltwater Lagoon Pool exclusively to resort guests. Visitors are not permitted in the pool area.
Both smoking and non-smoking guest rooms are available. Smoking is only permitted in designated areas throughout the resort. A cleaning fee of 150 USD will be charged to any guest who violates the smoking policy.
Due to their designs and facilities, the Aqua Pool Sky Penthouse and the Oceanic View Sky Villa are not suited for guests below the age of 16.
All non-local residents must present a passport (valid at least six months from the date of entry) upon arrival at the resort, as well as proof of onward passage (in the form of return or through tickets).
Citizens of countries not on the Visa-On-Arrival or Visa-Free lists will be required to apply for a visa before entering Indonesia. Please check with the nearest Indonesian Embassy for more information.