Connecting rooms can be confirmed in advance, for a fee. Please contact the resort prior to arrival to make arrangements.
Extra Bedding Policy
Rollaway beds and cribs are available in all guest rooms for a nightly fee.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The resort does not offer a waitlist.
Check-In & Checkout Policies
Early Departure Policy
Departure dates are confirmed at check-in. Guests departing prior to their scheduled departure date may be charged an early departure fee.
A valid government-issued photo ID is required for check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, based on availability. Late checkout fees may apply. Please inquire about rates at the front desk.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Pets are not allowed.
Please note that our pools are available for use by resort guests only.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
Resort Charge Policy
A daily resort charge of 34.55 USD per room (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:
Wireless High Speed Internet Access in guest rooms and public areas
Wireless High Speed Internet Access in Waikiki (one per room per stay)
Unlimited local, long-distance, 1-800, and international telephone calls
Usage of phone-charging locker
Access to PressReader’s 5,000 newspapers and magazines in multiple languages
Two 500 mL bottles of water replenished daily (based on usage)
RFID wristband room key
Children aged 5 and younger eat for free at Kai Market’s breakfast buffet
Children aged 6 to 12 eat for free at Kai Market’s breakfast buffet with one paying adult per child
Access to RumFire Club
One 4-inch x 6-inch photo per room per stay through Sharpshooter Imaging; reservations required through concierge
One day rental of GoPro camera through Sharpshooter Imaging
Cultural classes at the resort
Adult pool floats (on a first-come, first-served basis)
Buy one, get one free admission to Sea Life Park; reservations required through concierge
20 USD gift card valid towards men’s and women’s apparel at Reyn Spooner (not applicable toward sale items or other discounts)