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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 1000 reviewers.
Rated 1 out of 5 by Bad Customer Service This was quite possibly the worst vacation I have ever had. First, I booked connecting rooms. This was not accommodated and my wife and I had to sleep in separate rooms the entire vacation (because a 6 & 8 year old cannot stay in a room by themselves). The staff was unaccomadting and told us to go elsewhere which is next to impossible with no notice. Overall the staff at the hotel was rude and unaccomadating. The waitstaff got our orders wrong on five different occasions. Despite tipping the maid very well, the rooms were not very clean. There was sand in the bed the first night, and the towels had stains on them. The hotel was too crowded and it was nearly impossible to get chairs by the pool during normal hours. The hotel 'free' parking was almost always full forcing you to valet park. This was an expensive, unrelaxing vacation. This really makes me not want to stay at an SPG hotel for my upcoming 4 week trip to India. I wonder if SPG preferred members are always treated so poorly. July 22, 2016
Rated 3 out of 5 by this hotel needs updating rooms need updating in the tower I rented three rooms and very disappointed in all of them we had to call three or four times to get service . There were stains on the walls wall paper ripped . We went to the pool at 9am came back at 4pm and our room was not cleaned. The pool needs tile repair but the service pool side was ok except for JD did a great job also Ricky the manger she was excellent at her job. July 14, 2016
Rated 5 out of 5 by Fantastic Western Maui Beachfront Hotel We stayed here in June, 2016 for 7 nights. We are SPG Gold members, and have a lot of experience with Starwood hotels. This hotel is by far, the best one we have ever stayed at. Impeccable grounds, impeccable staff, impeccable location. We could not have had a better time here. July 4, 2016
Rated 5 out of 5 by go check out the villas that's where the elite travels stay... It's worth taking time out to spend with love ones.. that's what it's all about... Love this place....great to reconnect with family July 1, 2016
Rated 5 out of 5 by Great Hotel With the exception of issue at check in, which was a rather large issue and personnel was not helpful, this hotel was absolutely wonderful. So peaceful and relaxing. Breakfast buffet is pricey but delicious. Lacked pool service, as they didn't come around as often I we would have liked, but no biggie. Walking to the bar was a nice break from soaking up the sun rays. The workout room was nice, great having Starbucks on property, Rooms were clean, pool was beautiful, view from room, exactly what you see-beautiful pools and ocean. After the issue at check in the stay was absolutely outstanding. June 26, 2016
Rated 5 out of 5 by Best ever The Westin Maui was an excellent experience all the staff service was fantastic. June 21, 2016
Rated 2 out of 5 by Nice resort but understaffed At check in we waited for 30 minutes. There was only one couple ahead of us. This is for both regular and platinum line. Upon finally reaching the agent, instead of Aloha we got, yes, we are understaffed. Not something I want to hear at a top price resort. We opted for the Platinum breakfast, which at this property is one of the best in the SPG platinum program. Sadly the service at the breakfast lacks, as we didn't receive our Ice water until we were basically done with breakfast. At the pool the service also lacked as no wait staff ever came by until about 2;30 p.m. to ask if we would like anything. The pricing of the drinks doesn't match their tiny size at the pool. Overall though we had a better experience here than up the beach at the other SPG property, as sad as that sounds. The property itself is beautiful with amazing views and if you get over any platinum expectations you will have a great time. June 2, 2016
Rated 4 out of 5 by Loved it! The room was on a lower floor than expected but it turned out to be perfect for our stay. Fourth floor ocean view that was more like a garden view / pool view; again turned out to be perfect for us. We loved our burgers from Relish and the brownie sundae from room service was delish. Housekeeping was fabulous. Bed was so comfy! Adults only pool was crowded so we enjoyed the lower pool with the grotto. Pool service was lacking but ... No worries, just got our own cocktails and spent the tip money on more cocktails. Yay! Our excursions were set up by the concierge; Hike Maui waterfall hike and Queen's Treasure Sunset Cruise. We enjoyed both! Loved the shuttle service to Lahaina. Skip the beach front restaurants and eat at Nikki's Pizza in Whalers Village. Or venture into Napili for Miso Fat Sushi, or to Lahaina for breakfast or dinner at Koa's... Had a great week at the Westin. Can't wait to go back. May 31, 2016
  • 2016-07-27 T10:23:17.306-05:00
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