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Rated 3.9 out of 5 by 833 reviewers.
Rated 5 out of 5 by Prefect All Around The staff here is beyond friendly! Marc in room service and Bruce in valet were the spot on definition of customer service! Both were kind, knowledgeable and efficient! I've stayed here twice and both experiences were perfect! Plus the location to Disney and the shuttles to the parks are so convenient. Love this property! April 23, 2016
Rated 4 out of 5 by Outstanding staff and service The grounds look beautiful, and my room was wonderful. However, the hotel is a bit older, so some plumbing issues in my room. The staff are unbelievable service oriented and super friendly, which more than made up for any issues in my room. On staff and service alone, I would recommend this as a very nice place to stay. April 15, 2016
Rated 4 out of 5 by Comfortable Rooms, Good Location The rooms were large and roomy. Great pool view from mine. The staff was friendly and helpful. We used the free shuttle transportation to Disney on the first day of our visit, but preferred to drive our own car for the rest of the trip to provide extra flexibility. The location is central to many, many great restaurants. April 8, 2016
Rated 1 out of 5 by Worst Sheraton ever stayed in Staff at this resort was very rude, they acted like we were a bother. As a Gold Star member not the way we have ever been treated. Just had a big make over but lettering on signs were written in with black marker. Pools were dirty and full of leaves. Will not come back or recommend to friends. Very disappointing family trip. March 30, 2016
Rated 5 out of 5 by Wonderful staff makes you feel like family My family & I recently stayed for nearly 2 weeks at the Sheraton Lake Buena Vista Resort during our trip to Disney to celebrate my daughter's birthday and it was truly a wonderful experience. We had my wife & along with our baby and 2 year old toddler combined with both our parents and one of the managers, Becky Bambara went above and beyond to ensure we had the perfect guest experience. I can't say enough to express how wonderful it was under Becky's leadership to truly be treated as if we were family during our stay. She's the best!! I would also like to recognize a few other superior performers who had a positive impact on my family and I and provided outstanding service during our vacation: I'd like to start with Julian, the food & beg supervisor. He always greatest us with a big smile and no request was too big for his team to handle! I also want to thank Judy who works the night shift, when our parents arrived on a red eye flight she noticed them in the lobby and took the initiative not only to ask if she could help, but she got them in touch with us and already had their room keys by the time I stepped off the elevator, truly amazing! The breakfast at the Sheraton Lake Buena Vista is always enjoyable but its the staff like Brenda, Victor, Patricia, Mark and Damon who make it amazing each morning. Our little ones loved the resort style pool and Danny was awesome with our kids, the games each day and poolside service was always top notch. We passed by the front desk multiple times each day and we always loved chatting with Nina, Urmilla, and Jasmine. As a Platinum SPG member who has stayed in properties all throughout the world I have to say the level of service they consistently provided far exceeded my expectations. Lastly, although not a Sheraton employee we wanted to thank Jeffery, the balloon guy who always made our kids smile during the welcome receptions and weakened morning breakfast ;-) We will be returning to the Sheraton Lake Buena Vista next month and can't wait to see Becky and all of the wonderful team members who always make us feel like family and go above and beyond to ensure we have the vacation of a lifetime- thank you! March 29, 2016
Rated 5 out of 5 by Perfect for Platinum Members We traveled during Spring Break and was pleasantly surprised how clean and efficient the hotel operated. We had a bit of an issue with a room not being available when we arrived at our check-in time, but Ryan took care of this immediately and we were upgraded to one of their executive suites within 20 minutes. The breakfast staff was outstanding. Kids loved the water slide and the pool area was nice to relax around. I would suggest that they give their outdoor bar area a good floor cleaning. Additional shuttles to the Disney Parks would have been welcome but taxi and Uber rides were plentiful enough. All in all, a great place and great attention to Platinum Members. March 29, 2016
Rated 1 out of 5 by Would not recommend This hotel is in a great location and is very reasonable in price. However, we will never be staying here again. First, we were given the wrong room. We had reserved a room with a bunk bed for our child and nanny, but got a different room. Luckily, despite being full, the hotel had one left and we were able to change rooms. Upon getting to our room we discovered that the hotel needs major updating. The rooms look tired and worn and the bathrooms are old and grimy. Also, you can hear every little moise outside the room as if it were inside your room. The pool area is open until 11 p.m. and you can hear kids screaming and making noise until that time. Staying here with young children who need to go to sleep early is not recommended. Also, on our late return from the theme parks we came back to a room that had not been serviced or cleaned the entire day!!! This is not acceptable. We woud never stay here again unless the hotel rooms got an overhaul renovation (including sound proof glass windows), and unless the hotel staff got better organized. March 22, 2016
Rated 5 out of 5 by Fantastic Stay The rooms were nice and spacious, the pool area was great too. What made the difference here was the staff, everyone went out of their way to help in any way possible. They made the visit excellent. The location is good, lots of things to do in the area and only a few minutes from major attractions. But for the down days, the pools could not be beat. March 21, 2016
  • 2016-05-02 T09:38:04.771-05:00
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