Rated 4 out of 5 10 Day Stay
Have stayed here at least 3-4 times per year over the past 10 years. I have come to know the amazing front desk assistants Nelson and Stella who have always been so welcoming. Please improve front door assistance.....for the last few visits I had to carry in my own bags or leave them on the curb until I entered the hotel and asked for assistance. Even my taxi driver was amazed that there was no assistance. Also.I waited 25 mnutes for help with bags to be taken to the front upon checkout. Room service trays left on the floor outside of rooms on my floor for hours (serious rodent traps). Employees in bar/restaurant trying far to hard to be "cool"...bar/restaurant far too loud for dinner/drinks. New "elevator" security key system is a joke. Was on the elevator numerous times when random people wandered on to the elevator and punched in floor numbers after guests had "waved their keys". Very poor security.
March 13, 2014
Rated 4 out of 5 by JB05 Perfect location
We love the Union Square area of NYC. It was central to so many things we wanted to see and do that we walked almost everywhere.
March 11, 2014
Rated 3 out of 5 by JG789 Hipster Hotel
Staff obviously instructed in customer service "may I be helpful today?" but the rooms were not made up by 2pm and only after a call to housekeeping. The blaring hipster music in the elevator and dim lighting in the public spaces was off putting. All flash but didn't hit the basics that a hotel like this should provide. Will not return to a W Hotel.
March 10, 2014
Rated 5 out of 5 by Charlotte2 W (hy) not!!! or W(hat's) not to like!!!
My husband and I stayed in room 816 (King).. The room was very nice and well arranged. The staff was excellent, from the young man taking our reservations, to the young woman checking us in, to the housekeeping staff, to all the wait staff in the restaurant/bar, they were all extremely sweet. Seriously, your facility gets customer service! There was also a great outdoor market in Union Square across the street so the location complimented our stay. Keep up the good work!!!
March 3, 2014
Rated 5 out of 5 by KarlaR Perfect for NYU parents!
Stayed in 2012 (mega room). Spacious room with great view of Union Square and WTC Tower. Walking distance to everything! Staff attentive, bar was great.
March 4, 2014
Rated 4 out of 5 by Simon100 The Hotel is a very good all-round New York hotel.
Dining facilities are first class, great location in Union Square, with a team of staff who were extremely helpful.
March 4, 2014
Rated 5 out of 5 by MotheroftheBride14 Great Experience
I stayed at the W Union Square during the week of my daughter's wedding. The staff could not have been more helpful and pleasant. From the doormen, to the front desk, to the cleaning staff and beyond, everyone was exceptional.
The location was central to everything I needed and wanted. I would definitely recommend the hotel.
February 28, 2014
Rated 2 out of 5 by af124324 Losing luster...
There were a number of really careless errrors made that made my stay less than ideal. All of the waters in the room (including those in he minibar!) had been opened when I arrived.
A few of the machines in the gym didn't work either.
Overall I expect much more when I'm paying $400 / night and from the W brand.
February 27, 2014