Rated 4 out of 5 by Twinn2013 Club Lounge NOT available on this property!
Overall my stay was ok, they did not upgraded my room even after i asked for it but it was not a big deal. The only complain : there was not a Club Lounge in this property. The front desk staff stated because this Sheraton is small property, therefor they do not have Club Lounge, The management should inform that in their hotel website and must be visible so all your loyal SPG platinum members will be aware before book the room(s).
Only about 5 mins to/from Orlando airport, super convenience.
January 10, 2014
Rated 2 out of 5 by Mac802 The Room Was Fine, But......
If you're just looking for a place to lay your head, this is a very nice hotel.
If you're looking for a drink and maybe a meal, forget it. The service in the restaurant was lacking and the food was incredibly over priced considering its poor quality, both at dinner and breakfast.
Considering how expensive their menu is, I was sadly disappointed.
February 22, 2014
Rated 4 out of 5 by Marie35 Great location before cruise
We arrived a day early for our cruise. This location was great because of distance from airport, type of room suites, and location to other restaurant via shuttle service. Room accommodated four women perfectly for one night. Appreciated the coffee maker and refrigerator, wide bathroom sink area. queen sized beds, check in staff, shuttle driver, and pool area.
February 15, 2014
Rated 5 out of 5 by AdamF Great stop to/from airport
I stayed here while on family vacation as we had an early morning flight the next day. They offer complimentary shuttle service to the airport, which is a great convenience.
Upon check-in, I was recognized for my status and offered a room upgrade. The room had a neat layout with a separate living room area holding its own TV and couch. Though I didn't use it this time, I checked out the fitness room, which had the usual amenities.
February 24, 2014
Rated 3 out of 5 by SPGGoldMember2004 One Night on Points
As a Gold Member, I cashed in some my points for one night before flying out of MCO. The reservation process was easy and upon our arrival, we were welcomed by all staff. At the front desk, I presented my Military ID and credit card to which the desk clerk commented, "Really, your Hilton card? Oops, I passed him my Hilton credit card rather than my Starwood American Express. (It was a free night, so I thought it didn't matter). I was wrong! We were placed on the first floor, with windows directly looking into the pool area. Noisy, OMG! Everything echoed during pool hours and there was a TV going all night, which did not make for restful sleep.
Upon checkout, there was no one at the front desk and I found staff weighing themselves in the weight room. (Kind of odd)? When the clerk asked about our stay, we told him of our experience to which he replied, "I'm sorry, usually the restaurant turns that off." Well, that ship has passed. Don't accept a room with a view of the pool!
February 9, 2014
Rated 5 out of 5 by NancnKeith Unfranchise Owner
We stayed in the 1st fl suites overlooking the pool. Room was very spacious, clean, and well equipped. The staff were very curtious and pleasant . Thank You for an enjoyable stay!!!!
February 19, 2014
Rated 3 out of 5 by Joymillie Service
The hotel shuttle service was very slow. It took over a half hour to pick us up. They were understaffed in the restaurant due to an overage of guests from another hotel due to a fire. As a result room service took almost an hour. Hopefully this is an exception.
The staff were friendly just overwhelmed by number of guests
February 18, 2014
Rated 5 out of 5 by CAPPY IT WAS THE BEST
WE HAD A WONDERFUL TIME AT THIS HOTEL. THE STAFF WAS VERY KIND AND WILLING TO HELP US IN EVERY WAY. THE HOTEL WAS VERY CLEAN AND HAD EVERYTHING YOU NEEDED.
February 12, 2014