Rated 4 out of 5 by Vegasgals $19.95 extra for what?
We checked in at 5:00, not terribly late. We were charged a hotel tax that was for pool, Which was closed, hot tub, which was closed, steam and sauna room was never mentioned that it was located in the spa even after speaking with women at spa desk, then closed when we did find out it was in the spa, which is not stated anywhere. Difficulty trying to print out boarding documents since business center was closed, however 3rd person we spoke with showed us the printer. Maybe the tax should be determined if the facilities are actually available
February 19, 2013
Rated 1 out of 5 by Chochi Not sure if you should call this hotel a Westin
Wow, I was going to leave this alone until you decided to send me this survey. Where do I start? I guess with positive: 1) front desk staff, especially Joesph was great 2) breakfast was good. Unfortunately that is it for positive it goes downhill from here. This hotel should not be called the Westin. This is why 1) the hotel room safe did not work 2) staff sent up to fix, but did not fix and said he had to replace and would do it right away. That was not the case nor was I informed it was fixed. 3) the bathroom was in poor shape; who did the caulking in here, staff's 10 year old. 4) the door would not shut so each time I had slam orvreally push to open the door 5) I was given a late checkout, so I was working and undressed the house keeping lady came in my room; even with do not disturb sign on the front door. I know I could have locked the door but you figure someone would knock and then pay attention to the sign on the door knob. When I talked to the front desk the said the housekeeper should have known because I was on the late checkout list.
As side comment we own what is called an association managent company for trade and professional associations we have meeting planner staff and we also manage The Professional Convention Management Association - capital chapter (PCMA) that make up about 60% of the national membership. I came to this location because I was meeting with our new client that is based out Las Vegas and also because another association management company recommend you.
July 26, 2012
Rated 4 out of 5 by Bella07 Relaxed and Convenient
My wife and I had an outstanding vacation in Vegas using the Westin as our base. Our room was clean and comfortable, and the staff were outstanding. Lots has been written about the location, and we found it perfect. A block and a half walk to the strip meant we had easy access to the life of Vegas, but without the commotion, crowds and noise of the strip hotels. This not an over the top theme casino hotel, so if that is what you are looking for it might not meet expectations, but for a relaxed, clean home base in Vegas ... excellent
May 2, 2012
Rated 3 out of 5 by BizMan100 Needs a makeover
This hotel is great, but it is in dire need of updating and a makeover. It seemed worn out.
November 22, 2013
Rated 3 out of 5 by Bob02026 Hotel Was Okay, not so great
The Westin brand projects excellence which is what I had expected when we checked-in. The atmosphere was definitely Westin but a few hours in the facility makes you feel otherwise. When I checked-in I told the front desk I wanted to participate in the Green Choice so we didn't ask for room service for three days. When I checked out I was told they have no record so I wasn't credited points for anything. When I return to Vegas I'll probably shop around & pay for a more comfortable hotel. This hotel didn't feel like a Westin.
July 15, 2013
Rated 1 out of 5 by maria30 this hotel is very dirty
our room was dirty,it looked like they forgot to vaccum,also at night there were so many coc roaches ,I felt so bad for my kids they weren't able to set by the pool,i will never stay at this westin ,this is the worst westin I have every stayed at
June 30, 2013
Rated 5 out of 5 by DanInDC Pleasant Hotel with Friendly Staff
First, the room and the bathroom were totally fine. Provided some well needed rest between two backpacking trips! The hotel location was great -- close to everything if you want to have fun, but quiet enough to actually relax if you wanted to.
The staff here were more than friendly. I received a call prior to my arrival, was asked several times if any requests needed accommodation, and also received a call after checking out. For someone who did not voice any concerns or complaints, a thank you call is much appreciated.
May 28, 2013
Rated 5 out of 5 by Bgrs2go Small Quite Hotel
Enjoyed my stay at this hotel off of the strip. Only 2 blocks away from all the noise of the strip. Bed is comfy and staff is real nice. Bummer was are room faced the side that there is construction going on next to the building, so there is alot of trucks beeping in the AM, Not relaxing. Request a room facing the pool side. There are many lower life people on the outside of this hotel, so beware, but inside it is nice. There is a happy hour for hotel guest from 5:30-6:30 that was great with food and bottled beers & wine.
August 30, 2012
Rated 5 out of 5 by DocFloyd The clean hotel in Vegas
I travel frequently on business and always enjoy a Westin when the budget permits. In Vegas there are many choices and most of them involve lots of gambling and cigarette smoke. I can count on the Westin for clean rooms and a clean hotel. This combined with the fact that you don't need a GPS to go from your room to your rental car, as the garage is easily accessible, makes it the business mans choice. While there, I noticed many airline staff staying at the Westin and you know those guys know where the goods spots are!
January 12, 2013
Rated 2 out of 5 by Tony36 This hotel tries hard but is not Westin quality
Great location for the hotel. Just short walk from the strip.
Hotel needs updating and should be listed as a Four Points hotel not a Westin.
Pool area needs a lot of work.
Staff are great!
I expected a Westin hotel.
November 11, 2013
Rated 4 out of 5 by Juliedave Older facility but clean and well run
Rooms very quiet but bedding (lumpy) and towels needed replacement. Need another comfortable chair in the standard size room. Starbucks coffee in room a plus. Biggest plus is the 24 hr restaurant that served very good food, including excellent breakfast buffet. Location easy walk to the tram and the strip. Not the hotel if you want 24 hr action, but a very good place to stay to have peace and quiet but easy access to the Las Vegas hustle and bustle.
September 30, 2013
Rated 2 out of 5 by BruceMichaels Staff is excellent
Although it is a non-smoking "hotel" the "casino" allows smoking - somewhat disappointing. The lounge area is minimal, no complimentary coffee in the lounge area although there is a starbucks and coffee in the room. Refrigerator did not work and we had to discard all of our refrigerated items. They do provide complimentary bottled water. The price is variable and makes the hotel attractive - it's a room. Not much of a pool area.
October 7, 2013
Rated 4 out of 5 by CVS721 This is a Great Quiet and Safe Hotel
I travel alone often and as a female this hotel feels safe and and quiet. Its within walking distance to the strip. The staff are wonderful and attentive to your needs. Best part is after a day of standing or walking trade show floors the pool is open until 3am and the whirlpool is nice and hot to soak your tired feet! The beds are so comfortable you never want to get up! I always stay here when I'm in Vegas and always recommend this hotel!! Oh, and it's a non-smoking hotel/casino in Vegas how great is that!
February 24, 2012
Rated 5 out of 5 by Jackie1120 Fabulous stay with outstanding customer service
When we first checked in I was slightly disappointed that the priority desk for Preferred Guests was not staffed. Once we got checked in, however, the treatment we received for our three night stay was beyond outstanding. The room was spacious, clean and will appointed. Maid service was always somewhere in the hall, prepared to provide whatever "extras" were needed. The restaurant and room service have outstanding food and service.
Management is very quick to respond to requests and goes above and beyond what is necessary to assure that your stay meets their high standards.
Even the casino is a pleasant experience. It is not overcrowded and because the hotel is a non-smoking facility off the Strip, there is not a lot of smoking in the casino. Can hardly wait for our next trip.
June 27, 2012
Rated 3 out of 5 by kangol73 Nice Stay
Average hotel, close to strip and easy to get to and from. Hotel book says they have a $8 shuttle service to the airport which they do not and was told their books have just not yet been updated! Also their is supposed to be a ipod dock station which was missing and I called twice with no luck and said I was first on the list. However I was checked into the hotel early enough that one could have located one for me in part of the 4 nights I stayed there. In the end I was credited but stayed with no tunes....
June 1, 2012
Rated 2 out of 5 by Eddel Worst handicap room ever
Worst handicap room ever... first of all, when making the reservation I chose a 2 double-bed handicap room, but it turns out that actually these sort of rooms does not exist at the hotel, all handicap rooms are 1 king bed.... then, it turns out that the so called handicap room has almost no space to transit with a wheelchair, it was impossible to me to reach the window side of the room because no space available... finally, nobody took care of cleaning the room for my entire 3 days stay
August 13, 2013
Rated 3 out of 5 by flyboy Run-of-the-mill Westin except it's not turely a smoke free hotel
The location of this hotel is its biggest asset. Close to the strip, but just far enough away. Otherwise, the rooms are like just about every other Westin, which are fine. Staff is friendly and generally responsive but I feel they lack attention to detail. The smoking bar is gross and essentially ruins the lobby experience (odd thing is there are signs on the doors that say "Smoke Free Hotel", which is a lie). 24-hour restaurant is a plus, but again the proximity to the smoking zone ruins the experience.
August 13, 2012
Rated 5 out of 5 by CJNOUT Amazing attention to detail and Customer Service
Brian at the reservations Counter was amazing! He was very conciensious to fulfill my special requests. Housekeeping was exceptional.
I would HIGHLY recommend a Stay at this facility!! I will be back soon!
November 8, 2013
Rated 4 out of 5 by KB228 Great Hotel in Las Vegas
The hotel itself is great! There is a Starbucks in the lobby open 24 hours. The restaurant has excellent food. The casino is small, but has everything you're looking for. I really enjoy staying at this property and do so whenever I am in Las Vegas. Normally, the staff is exceptional. On this particular stay, the staff fell way below acceptable. I would still recommend this hotel as I'm sure this is an isolated occurence. The rooms are very comfortable and the service at the bar by the pool is great.
May 17, 2013
Rated 3 out of 5 by Stuart85 Was ok for price
It's Vegas there are tons of hotels. You can probably do better for the price. The hotel was nice because it wasn't a huge resort and takes 20 min to walk across but you did have to walk a half mile to the strip. Pool was small but not overly crowded. Spa area was nice great locker and steam room. Crazy expensive for massages though. Peeling wallpaper in some areas. Funny they ask our review to be in English but their cleaning people don't speak it. I'd stay here again if I got a good rate.
July 22, 2013
Rated 5 out of 5 by ireneandjulius Great hotel!
We just got home from a one night stopover between the North Rim and Los Angeles (home). We picked this property because we could use Starwood points and because of the location.
Being one block off the Strip was great especially since we were traveling with our 7 year old daughter. She had a great time in the (smallish) pool and we had a great dinner at their restaurant Suede - in fact one of the best burgers we've ever had! We also liked the small casino - even though the hotel is non smoking, smoking is allowed in the casino, but the air circulation is so good that we hardly smelled it.
We did experience loud neighbors in the middle of the night, but security swiftly responded and the rest of the night was quiet.
All in all, we really enjoyed our stay and would stay here again!
July 25, 2012
Rated 1 out of 5 by Jade777 Not a pleasant stay!
I love Westin Las Vegas. I only stay here when visiting Vegas. But this time the room wasn't as clean as usual and it smelled funny. It was also very noisy not sure what it was but sounded like washing machine ( might be wrong but the sound was very annoying kept me up). Not sure if will keep staying here. Also the poolside customer service was horrible. My husband and I were relaxing by the pool and one of the employees came up to us with an attitude and said "You can not have glass bottles by the pool" we told her they are not ours she shrugged her shoulders and walked away. First of all they were not our beer bottles someone had left them there. She could've said "excuse me are this your bottles". We did not appreciate her approach at all. Like I said before we had very unpleasant stay this time :(
July 22, 2013
Rated 4 out of 5 by SPGfor10yrs Better than expected based on earlier reviews
I stayed for three nights in February. Based on the earlier reviews I was hesitant but tried it anyway. Yes, the cigarette smoke remnants from the casino/bar take you back since I have only stayed in smoke-free hotels for years but all the strip hotels are like this. As others have said, being a couple blocks off the strip is nice change. The room was average for a Westin (I stay at a lot of Westins each year) but the staff was great and the bar food was both good and relatively plentiful/cheap.
March 6, 2012
Rated 4 out of 5 by socal55 Very Nice But Smoking Policy Is Not Clear
The Westin Las Vegas is a great hotel for someone wanting to spend some time in Las Vegas without all the crazyness of the strip. It is only a half block from the strip and typical Westin quality. However, the property is advertised as a Non-Smoking facility yet there are smokers in the small casino and in the pool area. I would like to see the property put more emphasis on making sure that smokers understand this so that us non-smokers can have at least one place to go in Las Vegas.
June 17, 2013
Rated 5 out of 5 by SueW Excellent
W enjoyed our stay, comfortable room, close to the strip, friendly employees.
November 8, 2013
Rated 2 out of 5 by Haney1234 This was the worst experience I have ever had with an SPG hotel.
I had to use a lot of points to stay in this hotel and fortunately for me, I didn't stay in the room except for to sleep. When I made the reservation, the SPG operator said the rooms were wonderful. Well, my room was not. I guess since they were free, I got the lower class of rooms. The furniture had cup stains on them, the television worked on half the time, the air conditioner leaked, the carpet was stained, the hot water didn't always get hot and bathroom was ugly.
July 17, 2013
Rated 5 out of 5 by Glenna2 Great for the business traveller.
I often stay at the Westin when in LV for trade shows as I like that it isn't as hectic as the Strip can be after a long day. The staff is always helpful and friendly and the food at Suede is very good. I especially enjoyed the spa. The environment is very soothing and I witnessed how they went out of their way to help a guest, so kudos to the Spa Director and her team. While I didn't make it to the pool this visit, the new cabanas may lure me into the sun on my next visit. :)
September 27, 2012
Rated 4 out of 5 by Brenda567 The staff is AWESOME
I like the hotel location, close enough to the strip but quiet and quality. The staff was excellent and made me feel very welcome at every turn, especially when I checked in! However...my room was gross. The bathroom had something crusted/caked all over the wall and the floor was dirty. It was so obvious, there's just no way that could have been missed and made we wonder what else wasn't clean in my room. Ugh. I love the Westin chain and have never had an experience like this.
October 4, 2012
Rated 3 out of 5 by jose9 Good for a weekend
Spent one night at this Westin, The room was good, the bed was a little on the soft side. the dark rug looked like it needed cleaning. might be time for a upgrade. the starbucks does not accept the iPhone app for payment. Did not get to use the pool facilities or spa. The Suede restaurant was really good. the food service was really good. somewhat limited menu. We liked the buffet. a little strange that they want your last name every time you go to eat. Would stay here again.
October 10, 2012
Rated 5 out of 5 by Tweetu Great Place and Hospitality.
Our stay was very much pleased with the fabulous assistance on room decorations from Randi and excellent suite setup by Brian. Excellent express room service and commendable effort by Randi and her team. Spa packages were not in the best interest when compared across vegas.
October 23, 2013