Rated 5 out of 5 by DallasConsultant Typical Westin Property
The Las Vegas is similar to every other Westin...professional staff and terrific bed/accommodations. The spa was very nice too. Having said that, it's smaller than most of the mega-hotels that line the strip, as is the pool and spa facilities. But it's far less crowded and easier to get appointments. We stayed a long weekend--extended party with 3 rooms, children and older adults, for a wedding. All of us had nice views. An easy walk to the strip too. Overall, a nice place to rest for a few days or detour to the strip when time allowed.
July 24, 2012
Rated 2 out of 5 by MEMGM DENN
The night staff at the restaurant at this hotel is very unprofessional. The waiter was obviously not happy with his job. That was late on Tuesday night 01/22/14
The lunch waitress is very nice and attentive.
At the time of reservation we were told that internet in the room was available at no charge. In our bill they added $19.99 per day for facility fees. When we questioned; the front desk told us it was for internet services and use of the pool (in the winter???).
January 26, 2014
Rated 1 out of 5 by David86 Desert in the Desert
For what the purpose of any hotel room serves, I can't deny the roof over my head. However, I am extremely disappointed and not impressed with the cost basis and room environment. A one night booking after tax doubles what you'd pay across the street. I try to stay within the SPG family which was the reason for my booking, but since I was only spending the night I expected more from The Westin. Apparently the AC was broken which no one advised us of during check-in but was discovered on the phone call to the front desk. We were advised that the issue was being resolved. Upon our arrival back, the room still remained at 74 degrees. We felt as if we were in a sauna. So what we take from this you ask? We won't be returning to this location during our frequent travels to Vegas.
April 27, 2013
Rated 5 out of 5 by Pami10 Stellar Service!
I have stayed in this hotel many many times for work in the past . This is my first time back in 3 years. Cosmetically the hotel needs lots of help.....but my disappointment in the freshness of the property completely vanished because of Easter's (front desk manager) amazing hospitality and welcome! Upon check in we joked and laughed and I laughingly made several requests that we both knew were beyond her control. However, she knew I was stressed and starving and she sent up a beautiful tray of cheeses ,nuts and fruits with a bottle of my favorite wine! She is truly the best Starwood brand representative and I will be loyal to this property whenever I return! Being a Platinum member I am grateful for the wonderful customer service from Easter and and all the staff at the hotel.
December 14, 2013
Rated 5 out of 5 by Tricolor Great location
Just a block away from hustle and bustle of the strip, the Westin is a quiet respite from the action. Comfortable rooms and excellent service made our five days in Vegas a great Christmas trip.
December 29, 2013
Rated 5 out of 5 by Sully Great Time
We stayed at the Westin March 13-15 the rooms were nice and the location to the strip was great. I brought my 21 year old son and it was the first time he could gamble and he though the Westin was great. During the week the tables have a $5 bet minimum which is much less than the tables on the strip so he could gamble much longer for his limited income. Everyone was very nice, I actually stayed here last Sept with my 89 year old mother and the hotel let us use a wheelchair for her at no cost which was a blessing. I highly recommend the Westin a great value for a fantastic place. Friendly helpful staff, clean comfortable rooms.
April 1, 2013
Rated 2 out of 5 by DenverKB Great Service, Terrible Accomodations
Upon arrival I was checked in by a wonderful member of the front desk staff. He was eager to assist me with an early check in and late check out; however, their housekeeping simply could not get their acts together. The hotel smelled terribly and the room cleanliness left much to be desired. It was a huge disappointment compared to every other Westin at which I have stayed. I feel bad for those that work at the hotel, as their efforts were good in the face of a run down hotel and inept housekeeping staff.
January 17, 2012
Rated 3 out of 5 by Buldog5470 Slow and Dirty
Unfortunately my experience was less than what I have come to expect out of the Westin brand. The check-in process was extremely time consuming and the receptionist had to be corrected several times before the room and billing was correct. The shower had mold growing on the walls and the shower head barely worked and sprayed water all over. The staff was not overly friendly or helpful. Even the lack of organization of the vehicles parked in front created havoc with shuttle buses and other guests.
January 8, 2013
Rated 4 out of 5 by FrequentTraveler13 VERY GOOD SPG HOTEL JUST OFF THE STRIP
I was visiting Vegas on vacation and chose to stay at this hotel.
1. LOCATION: Right off the strip and located on FLAMINGO. Walking distance from the STRIP and easy access to other luxury strip hotels especially the one with a musical fountain.
The hotel is also not too far from Las Vegas McCurran International Airport and its best to take a taxicab. It will cost you about $15. TIP: Pay using cash as the credit card payment will cost you extra. It a RIPOFF in Vegas taxis.
2. INFRASTRUCTURE: The Westin lobby is beautiful and SMOKEFREE.
3. BAR: Located in the lobby. Thank you JENNIFER for the best service ever.
4. STAFF: Thank you ALBERT and MIA for the the best customer service ever.
5. ROOM: The DELUXE SUITE was amazing. It was huge with a massive living room, separate bedroom and bathroom.
6. SPA: The HIBISCUS SPA is located on the second floor and you can use the services if you wish. Thank you ASHLEY for your help.
7. POOL: The pool access is also on the second floor and right by the SPA. The pool is beautiful with a hot tub.
8.INROOM PHONE USE; There was no charge for local or long distance phone use. CAUTION: Verify this with the front desk before using.
9. STARBUCKS: Located on the ground floor and a coffee lover's delight.
10. GIFT SHOP: Located on the ground floor and you get an additional 200 starpoints for spending more than $20 in the gift shop.
11. SWEDE RESTUARANT: Located on the ground floor and has buffet breakfast which is amazing
1. HOT WATER: If you are located on a higher floor then it takes a while for hot water to be dispensed by your shower.
OVERALL: Great SPG choice for Vegas travelers and very close to the strip.
January 2, 2014
Rated 2 out of 5 by SPGLoyalfamily1 AIr Conditioning not working , Pool Heater not working
The hotel staff was polite and professional. The lobby staff was satisfactory. We became unsatisfied once we arrived to our room. The room was 78 degrees when we arrived. We lowered the air to 67 and went to bed. We woke up all night, the air temp never got below 76. I spoke to the front desk in the morning and they up a repair man. He was also very pleasant and polite. However, the problem was not fixed. I went to the front desk again the next morning and they tried yet again to fix the problem. Bottom line, we stayed in a hot, uncomfortable room for the three days. Prior to our stay, I confirmed twice that the pool was heated. The pool was not heated. The water temperature was 60 at best. It did not even heat up during the day. When we spoke to the pool staff there, they said the heater had been broken for several weeks. When you have young teenagers, that cannot go in the casino to gamble, you need to have a comfortable room and pool to relax by. I complained at check out again and they said they would give us a 2,000 points. The hotel was 16,000 points a night for the night we used points for and $220 for the other night. How does 2,000 points make up for a sweltering hot room and ice cold pool. The weather outside was about 70. So it was more comfortable outside than in our room.
November 11, 2013
Rated 1 out of 5 by ilovespg Not a category 5 property
At best a category 3 property. Even the deluxe rooms on top floor were too small and had dirty carpets. Being platinum, I was upgraded to a suite a few days before arrival but on arrival suite was not available as hotel has been having water seepage problems in many suites. Food in the restaurant was bad and equally bad was the service by the waiting staff. On the positive side the Westin beds were good as always. Overall experience not even close to other SPG Cat 5 properties.
June 3, 2013
Rated 5 out of 5 A Well-Kept Secret
You really must try this hotel! In Las Vegas, there are certainly many offerings, but this little hotel held many surprises for us.
There is a happy hour nightly with beer & wine and light appetizers. There is a comfortable roof-top pool area, low-key casino, easy parking, a GREAT staff.
The spa was fabulous! Entry along with robes and slippers are complimentary. The area is tranquil and healing. All spa services are available. This hotel absolutely exceeded our expectations!
July 23, 2012
Rated 1 out of 5 by JillP horrible stay
Poor staff relations
small dirty rooms
fire alamrs go off
November 1, 2011
Rated 1 out of 5 by AmyNB By far the worst experience I have had in Vegas
For the hotel, it was by far the worst experience I have had in Vegas. The room smelled like someone had just lit a cigarette in the bathroom, the air conditioning was much to be desired since I had to change rooms and then have the engineer come to the new room to fix that and it still never got below 72 in my room. The room service was wrong and had to ask for the right order to be sent up. And now I am having to email you to get my invoice sent like I had asked before I left, but also it is stated in my Platinum profile as such. I doubt I will ever stay at your hotel again while in Vegas even though I am a Platinum member.
July 1, 2013
Rated 2 out of 5 by FuriousSPG48 The front desk staff are very rude and need to be trained in Customer Service.
The front desk staff were increadably rude! Upon arrival I requested an upgrade to a suite if one was availavle. I was told that these rooms were reserved for "paying" guests. Then I was told that if I didn't likeit I could always leave. I am a Platinum SPG Owner which means have invested close to $ 250,000.00 in the Starwood Group. If I choose to use some of my ownership in points does that not
make me a "Paying Guest"?
November 14, 2012
Rated 2 out of 5 by Twinswim DO NOT USE YOUR POINTS!!!!
As many other reviewers have stated earlier, how this hotel carries the Westin name is beyond me. The staff is great, very nice, attentive and eager, but the hotel is just not very nice. I have ben a platinum member since 1999 and this is only the second time I thought that a hotel did not fit the name that Starwood used.
The manager deserves a raise because the staff is top notch...they deserve a much better facility.
January 20, 2012
Rated 4 out of 5 by MM14 Making It Right
I have stayed at this property many times and it has always been a good experience. This time was no exception. I had a problem with my room and was expecting it to take a long time to resolve. Instead the staff resolved the problem in less than 10 minutes.
Great breakfast buffet and the staff in the restaurant is excellent. The hotel is located just off the Strip and has easy on-site parking. No long lines for a cab!
November 15, 2012
Rated 1 out of 5 by EVO438 Don't stay here or be weiry!
This is my last stay in a Sheraton! I have given you two chances, Orlando and Las Vegas. The desk clerks are rude and pay no attention to you. The rooms are dirty with dirty carpets and drawers in the rooms. The views and pools fall way short of the advertisements. I was looking forward to the spa only to find the price was double of other hotels. I want my money back.
June 11, 2012
Rated 5 out of 5 by Lola17 Great hotel, great location!
I have stayed here several times on my visits to Las Vegas. Everything about this hotel is great. A five minute walk to the strip, a Starbucks on site for my caffeine fix and comp. brew packet in your room. Manager's reception is a nice way to meet and mingle with a glass of wine and appetizer. I will always stay here when in Vegas. Best value for money near the strip.
July 23, 2012
Rated 3 out of 5 by MLau Smokey
Smoke-free hotel yet smoke filters thru the rooms!
January 26, 2014
Rated 5 out of 5 by getawayman Great spot less the pets
Love staying at Westin hotels and this one is only one block of the strip. Easy walking to Caesars and Ballys and Flamingo are right across the street. Only problem was all the dogs. Especially the one next door the people left in the room, large dog barking like crazy waking us up, and would not stop. Really rude and annoying. People leave your pets at home.
January 3, 2013
Rated 5 out of 5 by Artur Very good home base to visit the Strip
Well, in fact was not surprised: that was the Westin standard - warm welcome (with an additional to Platinum ammenity) , clean spacy room, good facilities and very close to the heart of the Strip. I agree with one of the reviewers that the distance between hotel and Strip might be more "friendly", but contrary to the review - I was not feeling insecure, although I've seen some homeless people, and some strange individuals (but you may see them all over the Strip).
Additionally the valet parking staff was very friendly and quick.
I can totally recommend this hotel to everyone travelling to LV, regardless the purpose.
March 20, 2012
Rated 2 out of 5 by dansk Westin in Las Vegas
I have stayed in this hotel several times, and consistently there isn't enough water in the morning to shower which is a HUGE problem.
Frequently one must wait until the water pressure comes back, once the rest of the guest have taken their showers.
staff members are indiferent about this issue.
I think my last time staying here has come
April 23, 2012
Rated 2 out of 5 by SeattleMel this should not be listed as category 5
I will start with the positive.
That location is off the strip.
The staff is generally friendly and helpful.
The hotel is overall ok.
The location is off the strip. They say it is only 1.5 blocks from the strip, but these are super long Vegas blocks. It is at least 15 minutes to get the strip. It can be a problem in full Vegas heat.
The property used to be something else and is re-badged into Westin. The worst Westin I have been in. Although it is acceptable overall, what is not acceptable is the Category 5 rating. This property should not be ranked higher than 3.
Thankfully the staff saved the day and the stay was a pleasant one. I don't think I will return.
August 21, 2013
Rated 1 out of 5 by MJMNYC Worst Westin I've stayed in
Don't stay here. With so many Vegas options, find something else. I'm Gold and never felt that way. Issues
1. Clock didn't work
2. No heat first night
3. No heat 2nd night after i asked it to b fixed
4. Asked concierge for help checking out "i don't do that"
5. Slooooooowwwww internet
Don't waste your time
March 1, 2012
Rated 5 out of 5 by milhouse A true oasis in Vegas
I stayed at the Westin Las Vegas in May of 2013. I was in Vegas for a week and was staying at one of the "Casino" hotels until the Memorial Day long weekend (at which point their price got ridiculously high and I opted to switch hotels). I had thought of staying at the Westin Las Vegas before but the general mixed reviews had turned me off of the idea. This time the price could not be beat and I decided to try it out. One of the best travel decisions I've ever made.
I don't know if it was the direct contrast between the other hotel and Westin - but the Westin Las Vegas is an oasis in LV. Reasonably sized hotel, friendly staff who remember your name, a nice little relaxing casino, and stardard high quality Westin rooms.
Also, a GREAT location. It was an eight minute walk to the corner of LVB and Flamingo. You can't get from a room in the Bellagio or MGM to the strip in eight minutes.
Anyone considering booking this place, just ignore bad reviews - some people complain about anything - and book it. You'll be glad you did.
June 16, 2013
Rated 1 out of 5 by Byron51 Not up to SPG standards
Rooms not ready upon 8pm arrival, computer problems which is OK. Asked 4 times for a roll away on Sunday (9am, 3pm, 8pm, 11pm) At 12am finally slept on bedspread on floor. Knocked AND CAME INTO ROOM at 1:00am with the roll away. Of my 6 nights the room was only made up 3 of them
November 5, 2012
Rated 1 out of 5 by JillP Westing Casuarina Hotel
I will never stay at a Westin Hotel again.
1) pet policy
2) smoking policy
3) rude staff
4) outdated furniture
5) not clean
November 1, 2011
Rated 2 out of 5 by ryan212 Zero SPG Recognition - wont let you change rooms
This hotel started off being a nice option from something off the strip and they did accommodate an early check in. There is evening snacks which is a nice and the food is wonderful- But the rest of our stay went downhill quickly. 1st the lobby has a horrible smell - all of us noticed. 2 no upgrade. They have tons of plat members. 3 And where I get irritated. The A/C was not working properly- ever. Tried to call downstairs but the phone stopped working. The lock on the door got stuck, the place is in dire need of an update. I wanted to move rooms but they were sold out and I was told no- really? Finally my 3rd or 4th maybe 6th visit they could only give me a room with one bed. That obviously doesn't work. And still no one offered to fix the phone. This Hotel is no category 5 ever. It's more like a 2 or 3 in terms of comparable Westins - the pool area is small for any hotel standards. Don't come here expecting a fabulous resort. - It's not. If u come here when it's not busy I assume its ok- my experience tells another story.
March 30, 2013
Rated 1 out of 5 by UnfulfilledSPGmember Nightmare hotel
The hotel staff was unhelpful during a nightmare trip. The hotel system went down and the service was unsatisfactory. I had arrived around 2:30pm and did not receive a room until midnight. If that is what you are looking for, then you will find the right place.
October 29, 2012