Rated 5 out of 5 by jhhag Location and Service top notch!
We could not have chosen a better location for our 2 day stay in Manhattan. Just about everything is within walking distance. The big winner here is the service! What accommodating , friendly, efficient staff on every level, especially SPG desk and concierge , Kirstin. Rooms are updated (albeit "New York Style", i.e. small) bathroom has excellent lighting, glassed walk-in-shower. "Restaurant" nothing much but OK for quick breakfast.Rates are moderate. Definite "stay again" property.
February 11, 2014
Rated 5 out of 5 by JAS03 We loved it! Highly recommended!
We found the hotel very warm and welcoming. We were delighted with the ease of check-in and the friendliness of the receptionist Sandra, she was the best!, my daughter was so in love with her, she even sent a card+ flower+ candies to wish her happy birthday! So nice! We have purchased this deal over the internet for a great price and we were supposed to stay on the 2nd floor, but Sandra moved us to the 23rd floor with a window, the room was very clean and the bed was wonderful to sleep on. It was in a great location close to everything that we wanted to see during our stay(very close to Broadway, Time Square, .....). We loved it! Highly recommended!
November 27, 2011
Rated 4 out of 5 by OnBroadway17 Good location
Have stayed here before and enjoyed it. This time we had a few issues. In our room they never filled the bath gel in the shower. On our second day we got back to the room about 3:30pm and it still hadn't been made up.
The one elevator we almost always got had a door that takes about 30 seconds to open. VERY SLOW.
Had to hunt down cream for the coffee in the lobby - was told to get it from the restaurant rather than having it refilled.
February 19, 2014
Rated 5 out of 5 by creamchse The staff was accomodating and welcoming
The hotel was great: comfortable, clean and had a nice vibe. But, it was the staff that really made the stay extraordinary. They were friendly and eager to help in any way possible.
I arrived on a red-eye and came to the hotel early in the morning to meet friends. I was asked if I needed assistance and when a room was found to be available was checked in immediately. So I was able to get settled in and rested before an afternoon wedding. Also, every time we came downstairs, we were greeted warmly and conversationally, as if we were friends and not just guests. The staff also went out of the way to make sure our needs were met.
I will definitely plan to stay here again when back in NYC.
February 26, 2012
Rated 5 out of 5 by PMMK Who could ask for anything more
Stayed at the Four Points Times Square to attend an Opera at the MET. Was greeted by name and welcomed in incredibly gracious manner. As Gold preferred, received welcome gift and available upgrade. Room was exceptionally clean and in superb condition, free wireless, quiet location. larger than expected. Fitness facility open 24/7 and was well equipped with new machines. Security was excellent and all staff went out of their way. Discounted parking within 400'. Who could ask for anything more? manager Joseph Turano was a true professional. Great stay, great price. Great location, easy train ride for all we wanted to do.
October 11, 2013
Rated 4 out of 5 by RomeoBravo Well located
Get an upper level room. We were on floor 4 too much noise coming from outside.
Rooms are quite small. Our AC unit was very noisy.
Room carpet was very dirty.
February 9, 2014
Rated 4 out of 5 by ttich Early checkin was great
I have stayed at other SPG properties in NYC. I wouldn't necessarily rate the property or location better than some others. However, the people here are top-notch.
I had stayed at a friends place the night before checking in. Since I had my luggage with me I decided to stop by the hotel at 8:00am to check it. I was happily surprised that they already had my room available.
February 7, 2014
Rated 1 out of 5 by FrequentBTraveler One of the worst SPG property that I've been
I booked for three nights, but moved to Westin property after one night stay. I couldn't sleep because the room was smelly and the walls were do thin that I could hear conversations from other rooms. Don't make the same mistake.
April 4, 2013
Rated 5 out of 5 by Fred55 Great value and convenience
Hotel provides great value and convenience to Times Square area. Staff very professional, helpful and friendly.
February 8, 2014
Rated 5 out of 5 by carol55 Wonderful Stay - we will be back next year
We stayed at the Four Points by Sheraton Midtown for an annual girl trip to the city. It was recommended by the boss of one of our group who had stayed there previously. The location was perfect for what we wanted, shows, shopping and restaurants. As other reviewers have mentioned the staff is wonderful. Everyone was extremely helpful but we really liked Ev in the restaurant. She was charming and gave us tips on navigating the city. The neighborhood is a little iffy but as others have said it is busy and we did not feel afraid to walk around. Loved being close to the action of Times Square but not in the middle of the chaos. We will return next year for our annual trek.
August 30, 2012
Rated 4 out of 5 by Lost5hrs Location close to Times Square
We felt communication between front desk and housekeeping was poor. We arrived early, knowing we were before the official check in time, but we were lead to believe, from the front desk employee that housekeeping was working to get our room ready. The same employee kept telling us, that it could be anytime (20 to 30 minutes), that conversation went on for 3 HOURS, as we watched other people check into hotel!!! We waited patiently in the lobby, missing out on sightseeing, for 3 hours. We were exhausted and tired. We finally approached another employee, and within minutes, had a room with complimentary breakfast. We are Gold members, Westin owners and used our Starwood points for our hotel stay. Was it due to our point use for payment? We have never had a problem with any Starwood hotel until now. If we knew we couldn't check in soon, we would have done something fun! The experience was disappointing for a Starwood property. Food was good, prices were reasonable. A common alcoholic drink was $15.00, which we thought was very inflated for this hotel. Our room was quiet, clean, and comfortable. Housekeeping and restaurant staff very friendly!
February 6, 2014
Rated 4 out of 5 by Krysany The staff was awesome!!
This hotel is centrally located. Next to the train and the shows. I have to say that before I arrived I called the hotel to confirm my reservation and the Sarah was very pleasant. When I arrived she personally came out to greet me. I arrived around 9am which is too easy for check in and they immediately offered me breakfast. When I finished Sarah was nice to get me an upgrade and my room was ready and I was allowed to check. Most hotels make you wait until 3pm. Everyone was great.
March 12, 2013
Rated 5 out of 5 by Massachusetts Exceeds expectations!
This was our 2nd visit to the 4 Points Midtown & we will definitely return. The staff is friendly and welcoming, the rooms are clean & comfortable. You're not nickel & dimed for amenities- free internet & water. Reasonably priced parking next door. Convenient location in NYC. It's across from the side of Port Authority bus station & the street isn't charming. But it's away from the crowds & chaos of Times Square but convenient to everything in the city. Highly recommend!!
July 11, 2012
Rated 5 out of 5 by wmidoj1 Such Nice People
I've been really pleased with the level of service and overall friendliness of the staff at this property!
February 6, 2014
Rated 5 out of 5 by Breerrabbut Great experience!
I was a little nervous about choosing a hotel because it was just my 16 year old daughter and I traveling. I couldn't have been more pleased! The staff was friendly and helpful. Cindy checked us in ( early) and allowed us a couple extra hours at check out. She was extremely helpful and sweet on a BUSY holiday week.The room was comfortable and very clean and the location was great. We will stay here again.
December 1, 2013
Rated 5 out of 5 by KSki I keep coming back
The staff at the Four Points Sheraton Times Square clearly understand what it means to make a guest feel welcome. I have my choice of virtually any hotel in midtown and I continue to come back to this one--every week--simply because they make me feel welcome and appreciated. "Cheers" said it best: 'Sometimes you want to go where everybody knows your name... and they're always glad you came". That couldn't be more true for this hotel.
February 21, 2012
Rated 5 out of 5 by Matthew21 Very Friendly Staff, Great Location
We arrived at the hotel at 6AM and check in isn't until 2PM. Sandy, who was working at the front desk, did her best to help us get into a room early. We got into our room around 11. She kept calling room cleaning to rush our room to be completed. She gave us a free beverage from the bar while we waited. They also held our bags for us while we waited and explored around the neighborhood.
The room itself was very clean. The beds were the most comfortable beds that I have ever slept in. The hotel is about a 5 minute walk to Broadway and the heart of Times Square. The gentleman working with check in was also helping people get taxis which were usually waiting outside the front doors. The night that we were leaving we checked out at about 8AM and they held our bags for us until 10 at night so we didn't have to carry our luggage all day. The bartender was also very friendly and talked with us while we waited to leave.
March 13, 2012
Rated 5 out of 5 by Smythe4 Perfect
We were in town to see a family member in the Macy's Thanksgiving Day Parade, so we had no choice on dates and knew that we were going to be limited on options at a reasonable price. This hotel fit the bill perfectly. Great location, friendly staff, hot showers, good coffee in the lobby, and a gym. We had a great time.
December 1, 2013
Rated 5 out of 5 by LostinNYC Exceptional Staff
Last minute booking was required because I got stuck in town with no place to stay - "Michael" at the front desk was super helpful, genuine, and accommodating.
Considering it was 1am and I was desperate to find a hotel - this hotel exceeded my expectations but most important the front desk concierge, really went above and beyond.
March 16, 2012
Rated 3 out of 5 by cwib The staff were fabulous and helpful
The room was small. The lobby was extremely small. The location was disappointing. The "free guest buffet" was disappointing - very spicy food and not much variety. The street noise was very loud due to the location across the street from the bus garage. The location was fair but did not enjoy walking by the corrections parole office on our way to Times Square.
January 31, 2014
Rated 5 out of 5 by cowboy33 Can't Wait to Return in 2012
Wonderful staff who will go out of their way to make you feel important and at home. Keith, Leon, and Sandy at the front desk are all top notch. Only issue is they don't get ESPN in the Lobby Bar but the fabulous bartender Lisa is much more pleasant than monday night football anyway.
December 28, 2011
Rated 5 out of 5 by LMCQ Location!
Thanks Guys for making our stay both comfortable and enjoyable! This hotel's location was great for walking around NYC to see the sights or for hoping on a bus or subway to go further out. We would definately stay here again!!
May 3, 2012
Rated 5 out of 5 by NNJxj4 From Bad to Breathtaking
I stayed at this hotel on January 25th and suffice to say the rooms were quite small if not miniature versions of other rooms I have stayed at in NYC. The welcome by the front desk and concierge staff is what set this hotel apart from the rest. The customer service was impeccable. Terry (or was it Perry?) chatted with me for a few minutes and made me feel like i was coming home. In the hectic ordeal that most travelers have to endure to be able to walk onto a property and be made to feel relaxed by the charm and concern of the staff is a feat worth noting.
Sadly, later in the night, in my tiny room, this slightly claustrophobic man started to hear whistling in his room. Soon a very bone-chilling gust started to envelop the room. It seems the frame of the A/C and heating unit was not aligned with the unit itself allowing sub-freezing winds to enter the room. It being late in the night I simply requested an extra blanket and used the blankets to cover up the edges of the frame/unit to stay warm at night.
The next morning I decided to stay an extra night due to work but informed the new concierge/host where Terry was standing yesterday about the issue. She quickly apologized and had my room changed to a higher floor to make up for the inconvenience. The staff at Four Points has always been so incredibly helpful, kind, considerate, and understanding. I will most definitely be staying here again very soon!
February 3, 2014
Rated 5 out of 5 by Williams2014 Amazing Hotel! Amazing Location!
My husband and I stayed at the Sheraton Four Points Midtown for our Anniversary weekend and the hotel was absolutely perfect. The room was immaculate and the views were spectacular. The enter city location was convenient to everything and the staff was welcoming from the moment we entered the door. The Front Desk Manager Priscilla even had cupcakes delivered to our room upon check-in to kick off our special weekend. We will definitely return to the Sheraton Four Points Midtown in the future!
January 26, 2014
Rated 5 out of 5 by JimBarb New York Friendly
What a wonderful place. Just within blocks of everything around Times Square. We were there the week of the snow storm that shut NYC down for a day. The hotel was so accommodating the entire week. The manager takes great care of the employees......and it shows!! Thank you for a wonderful week in the Big Apple!!
PS: The late night cupcakes made the week that much better!!!!
January 27, 2014
Rated 5 out of 5 by melody1963 trip to NY
I had a great stay. The rooms could have been cleaner . The coffee was too expensive and far too strong tasting but was taken off my bill since I did not drink it. What made my stay truly great though was the excellent staff. They were kind and helpful. Alex was nice. Adam was great. The male concierge had very good recommendations.The female concierge had no clue about the hotel neighborhood but was a nice lady . I would recommend this hotel to everyone. Very receptive staff and professional. I loved the location as well.
September 6, 2012
Rated 1 out of 5 by LoyalCustomer1980 Horrible experience
Very disapointing. Don't use the dry cleaning service!
The hotel destroyed my suit when using the dry cleaning service. It came back shrunk and stinking of chemicals. The TV and internet also did not work in the hotel. The General Manager is rude, unhelpful and dishonest in his approach to remunerating me for destroying my personal property and acknowledging the hotel did anything wrong. He wasted a lot of my time. I have never been treated so poorly by a Starwood employee since joining the preferred guest club.
April 26, 2013
Rated 5 out of 5 by DVSemployee The good with the bad
The good = location is awesome, one or two blocks from Times Square, Junior's Restaurant, John's Pizzeria, The Shake Shack, Three movie theaters, etc.
The bad = right by a big bus depot and adult video store which made it feel a little scary walking back to the hotel after 1am, however, if you're in early (10p) then everything is fine.
The restaurant was also kinda hit and miss while I was there, but there is so much so close it didn't make it hard to find good food.
May 8, 2012
Rated 5 out of 5 by TJKR Wonderful Staff
We just spent the weekend here and had a great time, The room was very comfortable but I think the best part of the hotel was the staff. The ladies at the front desk were friendly & helpful. Mon & Jose always seemed to go the extra step with a smile, they were wonderful, and as someone who also works with the public, it not the easiest thing to do. I would definitely stay here again.
December 17, 2013
Rated 1 out of 5 by JeffromDC Very disappointing
This property has a competent and friendly staff, but the rooms are truly deficient. We paid more than $500 for an upgraded room. We got a small suite type room, but one with essentially no door on the bathroom/toilet. It was a sliding door that did not even come close to closing the bathroom door opening. The coffee machine and bedroom TV were not working. The bed was very plastic heavy -- not what I expect from a Starwood property charging more than $500 for a night. Parts of the lobby were cluttered with cardboard boxes when we arrived. This is a shabby hotel that more or less reflects a very shabby neighborhood-- also not fairly described in the literature.
August 11, 2013