Rated 4.1 out of 5 by 580
Rated 5 out of 5 by Happy2525 Great Stay
I had an enjoyable time with my daughter. Every staff member was wonderful, personable and friendly. My daughter loved the hotel. The location was perfect. Water and Wi-fi was free. And we loved that they offered free delicious cupcakes. It had everything we need. We will definitely come here again. I preferred the experience over a bigger hotel.
May 18, 2015
Rated 4 out of 5 by cshrake Room issues
Some issues with my last room:
1. Pipe rattle in bathroom sink when on hot water.
2. Office chair will not stay up (sinks down after you sit down for a few minutes).
3. Shower door didn't close tightly...seems to leak water on your floor.
May 11, 2015
Rated 2 out of 5 by AUS72 Staff
Staff chit chat too much in the lobby without paying attention to or offer help to hotel guests. Minimal service. Very disappointing.
One guy was more helpful than others.
May 5, 2015
Rated 5 out of 5 by Patrick74 Great location
Just off 8th avenue. Close to Javits and Times Square. Friendly staff at front desk and lobby bar. Will come again. Get a high floor to avoid street noise.
April 12, 2015
Rated 5 out of 5 by CYMcflo2 Very Friendly Staff
My husband and I spent our anniversary in NYC. We booked our stay at the Four Points Sheraton hotel. The hotel was in a great location however, the best part of our stay was the friendliest hotel staff we met. Everyone was so nice and attentive. We really appreciate their willingness to go the extra mile to make our stay in NYC the 'Best' ever. Kudos to the STAFF!
April 6, 2015
Rated 5 out of 5 by Landsgranny In the Middle of Everything! Awesome Hotel!
If your in town to go to the Theatre or Times Square, your here. its within a block of all directions
Staff was very friendly and helpful and most of them have been there since in opened.
April 3, 2015
Rated 4 out of 5 by Felixishim Lots of different
1) Room services ends at 1030pm can't even get a beer.
2)the door in the room between the living room and bedroom is broken
3)Staff response is a bit slow, asked for a toothbrush and toothpaste, wasn't able to make it before i had to leave.
4) took a lot of time travelingrr from east side to the hotel.
April 3, 2015
Rated 1 out of 5 by RL2014 Four Points by Sheraton - Midtown
the room was terrible, the bath & shower wouldn't drain. There was no hot water in bathroom sink and made a very loud noise when used. The room was so small two people couldn't turn around in it.
We paid over $400 a night with all taxes combined.
the staff was very nice though and tried to make us comfortable. We are SPG owners at two different resorts and this was the worst ever hotel we ever stayed in..
March 29, 2015