Rated 5 out of 5 by Steveq Above and Beyond
Now more than ever I'm a big fan of the Westin chain. Shortly after arriving in Tampa I was struck with a stomach ailment, kept me bedridden for over a day. Called to see if I could get a late check out, and not only was that arranged, 10 minutes later I had chicken soup and ginger ale delivered to my door, unsolicited. Way to take care of your guests!
January 14, 2013
Rated 3 out of 5 by RJS78 Doesn't honor Platinum Suite Upgrades
As a Platinum member and frequently travel, I work hard to show my loyalty to a hotel, airline, car rental, etc. And in being loyal to them and them receiving my money, I expect to take advantage of benefits accorded to my status. I've decided to start posting everytime I don't get to take advantage of a starwood benefit. This isn't a unique problem, it's pretty common that platinum benefits like Your24 and Suite Upgrades are not honored. Just google it and you will find many travelers with similar experiences.
This hotel did not honor Platinum suite upgrade. When I checked in, I asked if a suite was available, the front desk person didn't even say let me check, she didn't glance down on her computer, she just said, no we are pretty full tonight.
However, not only is the parking lot empty, it's middle of the week in Tampa (not a busy travel time) and most importantly, I can pull up the reservations site and book a reservation for a Suite right now, for my entire stay (2 days). So they do have suites available, they just don't honor the benefit.
September 11, 2013
Rated 2 out of 5 by Lobo2101 This hotel needs a major facelift
The hotel looks dated and tired. Staff was extremely courteous and helpful...valet/parking staff needs to hustle a little more.
Sunday brunch kind of overpriced and limited.
Public rooms and spaces,look barren and deserted. Elevators are old, slow, dirty-looking. Great location and great bones on this property but definitely needs some quick TLC.
December 24, 2012
Rated 3 out of 5 by russell32789 Showing wear and tear
I have stayed at this hotel for years, and it's going downhill. Maybe the economy - not enough business? In any case, the rooms are showing their age - the window blind in our room was frayed on the edges and didn't operate properly, and the carpet was stained. The entire facility feels run down, rather than fresh, exciting, and new.
May 16, 2012
Rated 2 out of 5 by KMF9522 Stay in Tampa Westin
Very dissapointed with the conditions of the hotel and the rate associated with my stay. The other nearby hotels had equal or lower rate and wrer much nicer facilities =. I know you are renovating and I think the cost of the rooms shoiuld be much lower until the renovations are complete. The elevators were horrible as far as waits.
January 29, 2013
Rated 2 out of 5 by TDS1 Renovations
The hotel will be nice when the renovations are complete but the lack of elevators (only 1 or 2 seemed to be working) and the wait time was an issue. We ended up using services elevators and stairs. Having to pay for internet was also disappointing. Staff were very courteous and did their best given the work going on around them .
February 25, 2013
Rated 5 out of 5 by Jimmy123 Amazing staff!
I never read reviews but decided to read the reviews about this hotel. I called and was assured I would enjoy my stay. Skeptical, I checked in and was immediately put at ease. The staff in this hotel is amazing. Sure it was a little dated but they are in the process of updating it. I highly recommend this hotel.
April 30, 2013
Rated 5 out of 5 by JetCruiser Wonderful central Tampa location!
Loved the location and being on the exclusive "harbour island". Central to the downtown area and the sights of Tampa. As a Platinum Member, I was surprised at check-in that I had to request an upgrade to a suite and appreciated my room being reassigned to a junior suite - very spacious and comfortable.
August 15, 2012
Rated 3 out of 5 by Chjr Very noisy
on SPG floor but was awakened two nights by male and female guests yelling and slamming doors. Property in need or renovation, tv channel listing unknown and had to call front desk to see where a specific network resided. Showers are very weak and room not cleaned one day till 6 and we were out all day
April 26, 2012
Rated 4 out of 5 by ChrisP3 Locale and comfort
Hotel is what I expect to find in a Westin. It is clean, well appointed, and very courteous staff. It was enjoyable that it was at the Harbour and convenient for leaving on a ship the next day. Room clean and comfortable and amenities and bed luxurious. I would return again.
December 5, 2011
Rated 1 out of 5 by KF2012 Needs a make over
Most common areas need a make over. Elevators were extremely slow and made stops that were not requested. Carpet in hallways were worn and dirty. Not just stained, bit actual loose dirt in corners and along the edges. Water pressure for shower was incosnistent.
July 15, 2012
Rated 5 out of 5 by MelP Wouldn't stay anywhere else in Tampa Bay
As Starwood Gold member, I have stayed at quite a few Westin properties. Although this is not one of the newer properties which I typically prefer, the service is top-notch. The hotel is also located in a beautiful location directly on Tampa Bay. It's not only awesome to see the UT rowers glide by in the bay, it's also very convenient for runners. You can run directly from the hotel to the beautiful Bayshore Blvd. The hotel lobby and bar were recently re-done and are stunning. The self-parking (a parking garage attached to the hotel) is very convenient and feels safe. Every hotel employee that you will encounter during your stay goes above and beyond to greet and accommodate your every request (this has been consistent on numerous stays). The staff provides guests with some sort of sweet treat on every visit. The hotel manager communicates very clearly throughout the hotel common areas and again in the rooms that guests want peace and quiet and revelers who come in at 2-3 in the morning must keep noise level down and be respectful of other guests or be asked to leave. This was SO needed and as a traveler who is fed up with consistently being awakened by loud, drunken neighbors in the wee hours of the morning (when staying in good hotels), I truly appreciate it.
September 17, 2013
Rated 2 out of 5 by pm19 Won't be staying here again
Platinum status, checked in at 5:00, room not ready. Room not very clean. Had to call housekeeping for wash cloths. Unable to get shower gel. Stay in Westin's every week and was so disappointed in this one. Will not be staying here ever again.
March 4, 2012
Rated 5 out of 5 by Tutu23 Wonderful
The view from my window was to die for. The beds and pillows put me to sleep right away. And everyone/workers we so helpful. The employees Steve, Nulifer, and German where so helpful. They truly are a great asset to the hotel
March 12, 2013
Rated 2 out of 5 by eastcoast11 Avoid this hotel during remodeling
It is a regular Westin room, roomy and comfortable. Elevator is a huge problem. If you need a gym to work out, this might NOT be the best time to visit. Find local restaurants, not at this hotel.
January 26, 2013
Rated 5 out of 5 by Minerva11 Westin Respite
My family experienced water damage due to faulty plumbing and were unable to live in our home due to water mitigation efforts. We checked into two hotels in the downtown Tampa area before checking into the Westin Harbour Island. I regret not going with my initial instinct from the beginning which was to stay at the Westin. We had a particularly horrid experience in another hotel before checking into the Westin. We knew we were in the right place just walking into the interior of the hotel, which presents a very calming atmosphere. There was no rush, no tense guests, no upset of any kind to mar the check-in experience. We were offered an upgrade to one of the suites which was particularly helpful and a change from the usual experience at other hotels. The suite was amazing, the views spectacular, and the staff outstanding. I was also impressed by the room service offerings. Healthful menu items, kind and efficient staff and soothing settings all provided a very welcome and appreciated respite from the disaster and chaos at home. Many sincere thanks to all at the Westin Tampa Harbour Island who made our stay memorable.
April 2, 2013
Rated 2 out of 5 by STLCruiser Great Staff, Facility Needs Improvement.
Jan 2012-The staff was wonderful but the rooms are in need of TLC and are a bit tired. I hope WESTIN upgrades this facility soon because it is in a PERFECT location!
January 24, 2012
Rated 3 out of 5 by beenthere Less than expected
The location was great. The price was high. The windows were filthily dirty. The bathtub drain did not drain. No towels in the swimming pool area.
February 25, 2013
Rated 5 out of 5 by Rocker Wonderful!
The staff was efficient & friendly. The room was clean and the bed..."comfy".
A wonderful experience! :)
April 28, 2013
Rated 1 out of 5 by Kezza This doesn't feel like a Westin
They charge Westin prices but it feels and smells like a motel. Nastiest Westin ever.
January 7, 2013
Rated 2 out of 5 by PlatinumForLifeMember Historical Hotel Review Over 10 Years
I am a Platinum member who has stayed at this hotel and every other Starwood property in the Tampa area quite frequently over the past ten years. When I stay at the Westin Harbour Island, I do so because of the island itself, its proximity to my work, and for the surrounding area. Not necessarily because of the hotel itself. First, let me say that staying at this property is a hit or miss proposition. At times as a Starwood member I have been treated very well, while other times not very well at all. True the hotel has a worn out and somewhat rough look, but there is more to a "quality" hotel stay than just aesthetics. The service at the front desk, the hotel bar, and room service has at times been terrific and at other times very poor; the same with the food. Sometimes an entree has been great and a week later on a return trip the same entree is very poor; again, hit or miss. Sometimes the management will reward its premium members with a very nice room upgrade, and at other times not at all; despite the occupancy rate. Overall, I would rate the hotel as below average for a Westin. However, if they improved customer service and paid better attention to their premium and returning customers the ratings would improve. I understand the General Manager of the property has changed recently; hopefully so will the service.
March 4, 2012
Rated 5 out of 5 by shender272 Excellent Service
Everytime I visit this facility is has been a pleasure, and this time was no exception. Angela was at the front desk upon my arrival, the hotel was near full capacity and she met and exceeded my expections. I look foward to returning in the near future.
December 30, 2013
Rated 5 out of 5 by Bvarela Caring staff that make the difference
During our stay we had the opportunity to experience the F&B department more than usual. At our arrival it was refreshing to get offer complementary wine. During my interaction with Derek he was really polite and genuine when explaining the menus to us. In the menu the lobster bisque caught my attention but I had my reserves as my previous experience in other restaurants have always being disappointed. I happened to share my concern with Derek and he encourage me to try it and insisted that I would not be disappointed. I took his offer and went to the bar where we were greater by Paul. While we were waiting for our drinks Derek came out with a small plate with the bisque for us to try to ensure the soup would be to our satisfaction. Wow his service was above and beyond. If would not beign for his initiative I would probably would not have dare to try the soup. I order the soup every day during my stay. Even my 3 year old grand son loved it. Thank you Derek. Then on Sunday the day of our departure I came down to have breakfast and I asked my grandson what he wanted. To my surprise he said soup. How do you reason with a three year old. Well I dare to asked German my server and he smiled and said let me check with the kitchen. Later he came back and said no problem the cook will do it for you. Wow again i was not expecting them to be that accommodating. While my grandson was enjoying his soup I notice that the chef/cook came to the dining area delivering some toast. There I learn that he was responsible to make it happen and although I reward him I wanted to let you know that Chris willingness to satisfied us was a great way to culminate our stay. Lodging can be found anywhere but after our experience I now have a favorite place to stay when visiting the Tampa Bay Area because your staff really care. Also special thank you to Justin how was very helpful at checking and Denisse from HR for her hospitality.
February 22, 2013
Rated 4 out of 5 by JPMerc423 Excellent Service / Unacceptably Slow Elevators
The service at Westin Tampa Harbour Island was excellent, from check-in, to housekeeping, to a few other needs along the way. The only real complaint was the exasperatingly slow elevators. It’s not uncommon for hotels more than 20 years old to have too few and/or slower elevators. In this case, one of the three was out. This resulted in sometimes having to wait several minutes for an elevator to arrive and in more than one case, it was already too full (by American standards) to accept additional passengers. These elevators need an overhaul, but until that happens, it is completely unacceptable to have one that is out of service.
June 17, 2013
Rated 4 out of 5 by Robbie777 Overall= A; Minor Details= C-
Corner Suite for 12 days. Bed very comfortable. Quiet. Front desk staff very pleasant & helpful. Great location for convention center and trolley to YBor and Channelside shops. Alamo desk inside hotel. Overall very pleased with my stay and would recommend. Attention to minor details lacking. All but one day housekeeping missed one thing or another in my room. Fitness Center always out of disinfecting wipes, sometimes no cups for water dispenser. Next to last day my Do Not Disturb hanging card broke. Housekeeper took it away and never replaced it. Again, all very small stuff, but that’s what separates Very Good from Excellent.
June 20, 2013
Rated 2 out of 5 needs improvement
Everything looked old or cheap in the hotel. I guess the room price is just for great downtown location and excellent bay view, but nothing else! Westin hotels use to have a very good reputation, and the poor quality of this one impressed me.
Crucial things to improve:
- pool area
- more service around (except front desk and valet that were adequate)
- no entertainment at night, besides a bar to drink...
In the good side, I went for a business meeting and I have to say that the meeting rooms were very clean and comfortable.
I guess it is just a matter of improving service and updating/renewing things around...
September 29, 2013
Rated 2 out of 5 by sslme so upset
I had prearranged with the daytime staff all the detail of my husband's surprise 40th birthday - I rented the luxury suite. The daytime staff could not have been more helpful with all the details. Unfortunately, the daytime staff did not communicate with the nighttime staff and we had security on us every 20 minutes and the manager on duty threatened to call the cops. My friends ended up leaving once the threat was made for the cops. This was NOT what I had thought that would happened, considering that I took the time to meet with the hotel personnel and tour the room in advance. We even got in trouble for singing happy birthday to my husband! It was ridiculous.
August 10, 2012
Rated 2 out of 5 by Jlyn Disappointing
Very disappointed in the lack or cleanliness and repair at this hotel. There is an obvious lack of pride and ownership by both Management and staff.
Carpeting in serious need of cleaning .. Both lobby And halls
Pavers disgusting both at entrance and restaurant patio. Pressure washing would be a huge improvement
Touch up panting does wonders
Trash cans were not even emptied
Trash at entry doors was there the whole time we were
December 16, 2013
Rated 5 out of 5 by David03 Conferece Facilities are Excellent
We had a small (15 guest) conference with only a couple of weeks lead time. The Banquet Services team was incredibly accommodating for managing our assets on the dock, setting up the room, discarding of all our asset packaging and checking in on us every few hours. I would like to point out Ernie Martinez, specifically. He went above and beyond for our group. A perfect compliment of professional and personalable! The room was perfect, food was very good and the location was beautiful!
December 9, 2013
Rated 5 out of 5 by SRA81 Great Staff
We spent out honeymoon at the Tampa Harbor Island Resort and the staff was exceptional. They provided us with a cheese and wine tray to help us celebrate. It was everything we wanted and we will be back. Thanks Westin!!
December 23, 2013