Rated 5 out of 5 by NYCtravel Luxury Beach Resort
This resort has amazing grounds that are large enough to get lost on. Plenty of beach space (it's a long walk there from the hotel, but they put in an elevator to help), plenty of pool/lawn chairs too so no risk of not getting seating.
The staff is so friendly and helpful. When we had an issue with our air conditioning Pedro, the manager on duty, handled it with ease and to our satisfaction (making us forget the night we spent sweating it out).
There are plenty of restaurants to choose from on property but they are very pricey. While the meal at Pescadore was good, it wasn't worth $200 EUR for 2 people. The buffet breakfast is worth it with a nice selection, but avoid for dinner.
If you are an SPG member you get free wifi, free breakfast buffet and many discounts on property. Just bring your SPG card with you.
Overall this hotel was perfect for our vacation needs. I would highly recommend it and also would stay here again if we return to the area.
July 6, 2014
Rated 5 out of 5 by Rich2809 A very exceptional and welcoming hotel
I travel a lot and spend a lot of time in hotels. I can tell from the greeting on walking in the front door how pleasant or unpleasant a stay will be. I can tell if a hotel has a good GM or a bad GM by the way I am welcomed. The greeting at this property was outstanding..
All the staff at this hotel, without exception, from the gardeners, housekeeping, waiters to the front desk are extremely friendly and welcoming. The staff create an atmosphere that is welcoming and comfortable. The staff make you feel that your well being is the number one on their priority list.
Liliana, in particular was really very helpful, she went out of her way to help with small niggles and our requests. Nothing was too much trouble.
Liliana is the perfect Guest Relations staff member and she is a credit to SPG.
Eating in the hotel is very good, lots of different places to eat and we used all of them during our stay. Lots of local restaurants as well that are a short walk from the hotel.
Pools are fantastic, grounds are kept to a very high standard, lots of shade if you want it. It never feels busy
Beach is stunning and has life gaurds. Just an outstanding property. My whole family looks forward to returning soon.
July 8, 2014
Rated 5 out of 5 by Ellon Exceptional
Each year we spend a week or so at Sheraton Pine Cliffs for some indulgent rest and recuperation. Always nice to see the same cheerful helpful staff for whom no request is troublesome. Looking forward to the next visit.
June 26, 2014
Rated 4 out of 5 by pantunes Excelent hotel ! but some repairs
Excelent holidays !
The best hotel in Algarve
I have stay in many 5 stars hotels in Algarve (Epic; Porto Bay; Riu Palace; Lake resort; Victoria etc.. ) but this is the best hotel to stay
But i have some repairs : Internet Wifi in the room costs a lot.. in unacceptable in a hotel of 5 stars to pay internet in a room.
If this hotel has a good politic of price/meals it was perfect.
Many turists like me go to outside the hotel to have a meal because the prices are to higher, so the hotel loses a lot of money and the guests many times prefer another hotel because this is very important to choose holidays
Ex. Restaurante Pinhal is a very good choice
June 16, 2014
Rated 5 out of 5 by JanLodewijk La Dolche Far Niente
When in need of relaxing the mind and soul, this hotel and location certainly are a great option
May 26, 2014
Rated 4 out of 5 by sciavatt Wonderful setting
The property is unique, no other resort can matche the green and the variety of plants, flowers and the cliffs. Staff is very friendly and laid back. Sometime they do not spot you at the table but it is sufficient to draw their attention and they are very willing. Room is nothing to write home about. My toilet did not work very well (the system itself is not very efficient) but they came every day I needed. Personally I would change the music at breakfast with something a little more enthousiastic bieng a seaside resort. The weather is unbeatable, you just do not realize the temperature because it is always breezy and evenings always cools down.
August 21, 2012
Rated 5 out of 5 by Sandy24 This hotel has personality!
This is the 16th year that we have holidayed at this hotel which speaks for itself. The facilities and setting are second to none with sweeping lawns shaded by trees, private access to a lovely beach and restaurant, swimming pools, a 9 hole golf course, professional tennis courts, restaurants and a fully managed childrens' play area complete with its own galleon.The distinctly Moorish design gives the hotel a unique character and we are aware that the imminent refurbishment of some areas will seek to maintain this appeal. However, what really makes us come again and again is the quality and friendliness of the staff. Put simply they are more like friends and always make you feel welcome. To sum up, it won't be long until this resort is back to its rightful place as one of the Luxury Collections top properties.
May 27, 2014
Rated 5 out of 5 by golfjunk Price satisfies quality.
This hotel and it's crew is just fabulous!
Just two minor points:
- During dinner we once got badly prepared lobster-meat, which therefore was tasteless and had the structure of chewing-gum. You don't expect such gaffe in a high-level restaurant.
- The icecube-machines on all the floors were broken and were not repaired within the duration of our stay.
June 17, 2014