Rated 5 out of 5 by Beth1211 Aspen Happy
The Sr, Regis is a beautiful hotel with excellent restaurants and exceptional service but what makes it the ultimate experience is the exuberance of the staff. I call it Aspen Happy and each and every employee shares it, from front desk to housekeeping and everyone in between.
February 2, 2015
Rated 1 out of 5 by lillydog staff needs help
this is our second time at the St. Regis Aspen. The staff is very poor. They are very attentive but incompitent. Butler service is ok. concierge service is ok. spa lakes yoga classes. use of spa without appt incurs a $25 fee----why? lobby area unkempt and dirty with coats laying all over the place and taking up seating. Outdoor space not used to its potential. but by far the worst is the food and beverage department. the room service food is terrible. breakfast food is often spoiled and definitly overpriced. service at breakfast is terrible. and the restaurant---chef's club is a horror
December 31, 2012
Rated 1 out of 5 by JC06 WORST 5 STAR EVER!
The St Regis was Overpriced and Awful! From the original reservations staff employees being rude and disrespectful, to arriving and the room wasn't ready, the bar staff was unprepared and slow, the room was tiny, and for $1,300 per night plus tax, the value received at this hotel was non-existent. I would NEVER recommend this St. Regis and I will not be back!
January 6, 2013
Rated 1 out of 5 by MarcK Extremely disappointed
I brought my family to this hotel as a special treat. I was extremely disappointed with the service and the facilities are incomplete. I wasnt told the hotel was under renovations until two days before my arrival. When I arrived at 4:30pm I was told I would need to wait for up to an hour for either of my two rooms to be ready. I had two small kids with me and we had to wait in the bar area of the hotel. After 70minutes I asked to be let in to at least 1 room and was finally able to do so. It took over 3 hrs to get the other room. The door to the room didnt close, the phone didnt work, there was no hair dryer in the room, only 1 of 3 hot tubs works, the list goes on. The staff was clearly overwhelmed and under trained. This was probably my worst Starwood experience in about 200 nights stayed in the last 18months.
December 20, 2011
Rated 5 out of 5 by Sandralaw First class
They airport shuttle service is top notch. Additionally, there are courtesy vehicles available for pick up and drop off around town. The staff was responsive, polite, friendly, professional and the concierge service was excellent. The spa was great, amazing massage. Room was immaculate and we were allowed to rest. I plan on returning soon.
January 19, 2015
Rated 1 out of 5 by TKJR NOT ready for guests
The ongoing construction is FAR too much of a distraction to have guests, at least in certain parts of the hotel. It is loud, dirty, and the "kinks" aren't worked out yet. For example, mini bar is not stacked, TV stations aren't all clear, wireless internet did not work, etc. The service staff were as helpful as they could be, however waking up to hammering, drilling and sawing is an unacceptable experience while on vacation in such a high-end property. I believe the St. Regis will soon by in a position to meet expectations, but it is far from that now. (12/6/2011).
December 6, 2011
Rated 1 out of 5 by Frequenttraveler Staff was most unaccommodating!
As a loyal SPG member I was disappointed by the service I received. When I arrived, there was no king bed for me despite my request to accommodate a six foot-four inch frame. The person who checked me in, who identified himself as a manager, did not seem concerned about it at all. I was not greeted as an SPG member and had to ask if he was aware of my request and membership. Also I was not given information about the property, I had to ask directions to the elevator to find my room! I noticed another guest checking in at the same time was provided information about the location of the bar, including apres ski activities and directions to the elevator, etc.. Lastly, the food was not what I expected based on my visits to other Starwood properties.
January 22, 2013
Rated 5 out of 5 by golfnut77 Intimate Setting ideal for Couples
This was my first trip back to the Rockies in 15 years. My wife and I brought our 8 year old, who had a great time and we are happy to stay at a magnificent resort in the Heart of Aspen. But looking back at our trip as a whole, Snowmass would have fit our needs of traveling with a young beginner skier much better.
I think they could do a better job of explaining the different ski resorts etc. Right after we checked in, we stopped at the concierge who explained that my wife and daughter wouldn't be able to ski Aspen once on our trip because it has a very high level of difficulty. I had no idea that a ski resort in colorado existed without 1 single green run on the entire mountain. With that said, it was very easy to get to Buttermilk and Snowmass which are ideal for beginners. However, when you are planning a premium trip to Colorado during the holidays in high season, you want to take advantage of a ski in/out resort.
The restaurants at the hotel are all exquisite, including the platinum breakfast menu which included a couple hot items, which is a nice bonus! Also the wait staff was nice enough to include my daughter on the breakfast plan.
Upon checking into our room, it was on the small side of the Starwood resorts, but they do a great job of managing the space to make it functional given all of the winter clothes. The bathroom appeared to have been remodeled within the last 5-7 years so it was very nice as well with a stand alone bath tub which my wife loved! Storing our 7large bags was also a great idea to help manage the space in the room.
Overall I would definitely recommend this hotel to couples and families with children that are experienced skiers. I skied Apen the last day and it was awesome! My daughter felt at home and there were other children there as well, so she was well occupied. Next time we will be staying at the Westin Snowmass though!
January 20, 2015