Rated 5 out of 5 by davi29 The meaning of excellence
Every single thing was done perfectly from a delightful setting, a beautiful hotel, perfect and comfortable room, wonderful and delicious food, and most importantly attentive happy smiling staff. It was a great week and why we came back and will come back again.
September 23, 2015
Rated 4 out of 5 by JCL21 Sep 2015 Business Trip
Stayed in a city/town-view room on 7th floor. Room furnishing/amenities were very good (e.g. Bose stereo, Illy coffee machine). Fitness center is well equipped with plenty of treadmills and elliptical machines. Dressing room and locker facilities in the Spa were also very nice. Rec'd spa treatment (60 minute massage). Therapist was super nice, but treatment was only so so.
September 9, 2015
Rated 5 out of 5 by SSob Outstanding staff!
Our stay was outstanding especially because of the well trained and friendly staff. The hotel was gorgeous with all the amenities of a world class hotel!
September 4, 2015
Rated 5 out of 5 by Anthonybox Amazing treat to stay at this hotel!
I took my sister and two friends to stay at this hotel a few weekends ago. We were able to fly in for free on the company jet and the St. Regis Aspen picked us up from the airport and the driver was fun and knowledgeable about the area. I fly in here often for work and have stayed at other hotels but this far and above has been my most favorite experience!! Upon reaching the hotel, we immediately enjoyed the pool and poolside restaurant which was a very nice treat. The pool has a bit of fun whirlpool effect and the 3 jacuzzi choices were a bonus! During the evening, we dined at the Italian restaurant on the premises, though I found my pasta dish a little small in size, it was delicious and the staff treated us to an extra special dessert which was incredible (forgot what it's called but order the rosemary apricot ice cream dish, it's insane!). The following night we enjoyed the great band in lounge and just relaxing with all the posh locals who gather there to hangout at one of the city's most premier hotels. The best service we had was from the butler Bernardo who took amazing care of us when we asked for a few things during our stay there. I highly recommend asking for him, he will treat you right! All the service at the hotel is impeccable and you will feel like royalty as you are doted on hand and foot there. I only wish the rooms could accommodate two queen beds instead of the two full bed, but I still slept very well. Highly recommended hotel!
August 26, 2015
Rated 1 out of 5 Bad Stay
Let me tell you what a complete disaster I had during our stay at your resort on 12 July through 14 July.
We came to Aspen to attend a wedding staying at a different hotel. After the festivities we decided to stay a few extra days and of course we chose The St. Regis, our favorite hotel group. Our arrival was standard and pleasant and the first night uneventful. We ate out. Our second day proved less satisfying. As the weather was less than ideal the attendance at the pool was slow and so was the staff. We dined in town the second night.
I asked the concierge what time we needed to be ready for our departure on Tuesday. I forget what the specific answer but I was also asked if we needed a ride as we did not check-in with an automobile. The amount quoted was $32.00 and would be billed to the room. I was surprised that an airport shuttle was not also offered but I did not inquire about it. My mistake.
Before we went out to dinner we went up to our room to get ready and to our disappointment the room had not been attended to all day. It was around five o’clock in the afternoon! I went to the receptionist to ask to have the room serviced but after we were finished getting ready for our night in town. Apologies were not really forthcoming about the mishap. Oh well.
Returning from dinner the room had been cleaned but barely. Bathroom amenities, shampoo etc had not been replenished, waste baskets were not emptied and god forbid there were not any chocolate on the pillows.
Tuesday morning we had a pleasant breakfast downstairs. I went to the receptionist deck to ask for postage stamps so that I could mail a few letters, mostly bills! After a bit of figuring what to do I was told the envelopes would be left with the billing office and mailed the next day, cost of stamps billed to my account.
We had a short limousine ride to the airport and upon our arrival I was asked to pay $42.00 for the trip.
The plane ride was uneventful and real,axing, finally! However the story does not end here.
For the past few weeks I have been getting late notices and demand for payment letters from all the business that I thought I had sent timely payments. The business apparently never stamped and mailed my envelopes. The good news is so far charges for the non-stamps have not shown up on my Starwood card.
To add insult to injury I was asked to fill out a satisfaction survey via email. I did and I was a bit too kind in my evaluation but I did mention the major issues and said how disappointed our stay turned out. I have not received a followup to the survey nor any other communication.
Signed not happy,
July 31, 2015
Rated 1 out of 5 by Isa517 Very bad service
The waitstaff delivered some of the worse service we've ever experienced, and this is with counting travel to 3rd world countries.
July 30, 2015
Rated 5 out of 5 by janelle1014 Beautiful Hotel & Staff
The staff here, especially the housekeeping staff are wonderful. They anticipated my needs even before I did!
July 16, 2015
Rated 5 out of 5 by Beeee23 GREAT hotel
Hotel grounds is amazing, staff are very friendly and responsive. Laid back and very professional at the same time!
June 19, 2015