Rated 1 out of 5 by JL14 A terrible experience
Very terrible, staff at reception hardly understand any English when I was checking in, not once but twice in a week. both times, room itself was alright, spacious and comfortable. Room service dinner was good as well albeit salty.
However, the 2nd time I checked back in later the same week, I was very disappointed. the girl at reception was rude and unresponsive. I was given a room (which was on a more expensive rate than just 2 days ago) on a floor that was flooded, walking through the corridor to my room, my shoes were all wet but I was tired from a long train ride from Shanghai so I could not be bothered to go all the way downstairs dragging my heavy luggage to speak to an responsive person to change rooms. A whole team of people was crowding the corridor trying to soak up the water using rags and making a lot noise. Though there were more people looking than working.
Anyway, nobody called to apologise or did anything to make me feel that this hotel actually value me as a guest let alone a SPG member. I will not be choosing this hotel when staying in Beijing again.
April 10, 2014
Rated 5 out of 5 by lookQ like it!
I stay this hotel for two days and all of the associates are really friendly. Especially I the easy going automosphere and would stay here next time when visiting Beijing.
November 23, 2011
Rated 5 out of 5 by HooraySPG This hotel values SPG members tremendously
I have stayed at this hotel numerous times over the past several years. It has delivered excellent all around services consistently each time. The staff were very attentive to my every needs and issues very resolved quickly with gratitude. This is the best Four Points by Sheraton I have stayed over the past decades in US and in China. It is also the best value to redeem SPG points at this hotel.
August 13, 2012
Rated 5 out of 5 by LAETH good hotel and good staff
frankly speaking this hotel is nice and good and the breakfast and buffet all is very good room is very nice and comfortable service and staff very helpful , location have many supermarket can enjoy free time , so in all this hotel is good
April 12, 2013
Rated 4 out of 5 by Bob18 good breakfast
Nice 4 points, a bit above standards. Stayed here 6 or more times and never received an upgrade. Breakfast is nice. One block from a mall with Papa Johns.
April 16, 2012
Rated 5 out of 5 by paul577 Very Good Choice in Haidian
This was a brief stay for an event in Haidian district. The hotel works very well. Good facilities, very nice room upgrade, extremely comfortable bed. Helpful and attentive staff. The only slight fault was the pretty ordinary breakfast buffet..not really up to standard. Otherwise a great experience
November 3, 2012
Rated 4 out of 5 by ranger Four and a Half Points
A little about average Four Points. One of the best hotel located at Northwest of Beijing. However, it is a bit overprice as well. One can choose other properties with similar price but higher in standard.
August 5, 2012
Rated 4 out of 5 by BenefitsSPG It is not good for SPG Platinum
Whatever you stay one night or more nights and any season and any date ,the room upgrade for Platinum benefits to standard suites is never for you because they always say "sold out".
August 23, 2012