Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 104 reviewers.
Rated 5 out of 5 by Great stays at this hotel Very pleasant stays in recent trip back to China. Late check in with two little kids, both staff Sunny Cheng and Sherry Yang are very helpful to get us quick check in. The room is spacious and the beds are comfortable. Have stayed there for 5 days and every staff in the hotel are professional and helpful. The small swimming pool were the kids' favorite and I did enjoy the little gyms a lot. Have lost my purse because of my own carelessness, and the hotel security staff has helped to review the security camera videos to track the possible places I might forget my purse and help to file a case report to the local police office, Anyway I did very appreciate every excellent service this hotel has offered and will definitely stay there again for my next Beijing trip. July 24, 2016
Rated 2 out of 5 by Need Improvement This hotel was by far the worst Aloft I have ever stayed in... The room was dirty when I got there and it was never properly vacuumed; you could see the dirt accumulating on the rug/floor. Smelly. July 18, 2016
Rated 4 out of 5 by Generally good, a bit understaffed I stayed in the hotel during the Chinese Spring Festival. The hotel was nice and good, the only issue I met is that the hotel is a bit understaffed. There was only one staff in the reception desk. March 11, 2016
Rated 1 out of 5 by Balatnly overpriced This is the worst starwood hotel I have ever stayed. The room was ok. But the service was terribly lacking. The front desk staff was very unprofessional and indifferent to the customer's requests. The check-in was slow. Every time I passed by the lobby, I noticed that staff members were constantly looking down on their personal phones. The gym was dirty with sweat stains on the treadmill and used cups on the floor. And there was no clean towel provided. It is definitely not worthy of the price they are asking for. February 15, 2016
Rated 5 out of 5 by Thanks for your gread serviuces! I had a wonderful time of this vacation, I am very appreciated your excellent services. February 10, 2016
Rated 5 out of 5 by Really good hotel I lived in this hotel for several times. Overall, it's pretty good December 29, 2015
Rated 3 out of 5 by This is an OK hotel Good: Hotel location is good. The room is very nice. Bad: The website shows 4000 spg points/night. However, when I booked it by phone, I was told to spend 14000 points for three nights. No bonus SPG points or other recognition when checking in. December 22, 2015
Rated 1 out of 5 by Terrible, terrible, terrible From check-in I could tell this was going to be bad. Poor English, no SPG recognition, no queue management,. Called reception to ask a question, 3 calls later with no answer despite leaving the phone to ring for 5 mins each time I went to the reception. 3 staff all on their mobiles and only one that could speak English. Was told they were too busy to pick up the phone... That evening trying to get a drink at the bar, waited almost 15 mins no sign of any staff. Went to reception, was told again they were too busy. I was the only one at the bar, in fact except for me and 2 guys playing pool (later found out that they were staff who just ignored me) we were the only people in the bar or restaurant area. Asked for four towels from day one, never received them and so shared towels... The telephone would ring in the room in the middle of the night and I would hear a "sorry" and then hang up. This happened more than once each night so we unplugged the phone. BBQ special offered with quality and selection very limited unless you like to eat soft bones of chicken or other very local combinations. Service there was also very poor and so we left, we could not stand it anymore. Asked to speak to a manager and was told there were none available and I could make an appointment to complain during business hours - SERIOUSLY!! Planned to check out and move to another hotel but with children etc and arrangements for sight seeing near to Haidian we ended up staying to avoid the hassle. Ended up speaking to a manager after getting so frustrated that I insisted to speak to someone. They initially sent a guest services officer to talk to me who just listened and said sorry, then the guest services manager arrived (this whilst I was swimming in the ice water pool) and offered a complimentary dinner at the adjacent Four Points. I accepted despite not really wanting a dinner as needed to see some kind of reaction. Dinner was terrible, it was the buffet in the all day dining restaurant. The food that was out was cold, chicken from the grill was not cooked, asked for pizza as they ran out and was told no. Asked the waiting staff again and it finally arrived after we finished desert. The sashimi was dripping water as had clearly been frozen and tasted terrible. Not what I had hoped for. I felt embarrassed about the amount of food that we did not eat. Do not stay at either this or the accompanying Four Points. June 29, 2015
  • 2016-08-24 T11:03:49.389-05:00
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