Rated 2 out of 5 by Cfinley College Dormitory
If you don't GPS or print a map this is hard to find. The signage is poor. The largest points in tto a residential neighborhood, not the freeway or access roads. Your first greeting is a dog dodo bag dispensor before you even get in the door. The nicest thing on my last two visits were the professional staff at check in..Your first impression is of a college dormitory and that is confrimed when enter your room. The elevators are very slow and moan and groan.. Toilet seat very unclean. Also 5 flushes does not save water. Even one kleenex took two flushes. Maids very noisy when cleaning rooms adjacent and in the hall way.
January 3, 2012
Rated 4 out of 5 by Kgirl Alot to offer
This hotel offers much. Great rooms, gym, pool and a good breakfast, free computer access.Only concern was my allergies to dogs (I had requested a room where no animals had been allowed and I was told they did not let animals stay.) Wrong! It seemed like Camp Bow Wow. Some rooms should be kept completely dog free for allergy sufferers. And...as I coughed and sniffled through my stay, wondered why there had been no provision for an allergy-free room. I had made my reservation many weeks ahead. I stayed on a major Holiday and other hotels were booked solid by the time we had figured out the dog dilemma, so could not move. That was my only complaint..
September 2, 2013
Rated 5 out of 5 by Campos64 Exceptional hotel.
This hotel was fabulous. Rooms were comfortable and kitchen area great. Complimentary breakfasts were delicious. Just a great stay
June 17, 2012
Rated 5 out of 5 by MLdentist Great Value, Very comfortable
The hotel room was very spacious and very comfortable. Very clean! A place it would be easy to return too!
November 7, 2012
Rated 5 out of 5 by stefanie11 i felt right at home
The staff made me feel very comfortable and at home. The rooms were extremely comfortable too
October 29, 2012
Rated 5 out of 5 by sunilnm Amazing Hotel
We loved the stay at the Element !! Nice and quiet and away from the 'Vegas' husstle !!
November 15, 2012
Rated 5 out of 5 by cookies wonderful
we had a wonderful one night stay in August. The hotel is not close to anything but the freeway, but once inside, you realize you are paying for comfort and quality service. Every employee was terrifically helpful and polite. the rooms were clean, beds were comfortable. Kitchen was stocked with all the essentials, and the bathroom lay out is calming with a cool shower head! the complimentary breakfast was awesome.... assorted muffins, bagels, bread for toasting, three kinds of cold cereal, fruit, fruit smoothies, yogurt, and egg sandwiches. would definitely recommend. Did not check out the pool, but the fitness center was very good too.
August 16, 2013
Rated 5 out of 5 by BryanV Very nice room with comfortable bed.
Very nice room with comfortable bed and good BBQ Chicken.
April 16, 2013
Rated 5 out of 5 by LonestarLady Great non-smoking Summerlin hotel!
This is my "go-to" hotel off the Vegas strip. The Element is a very relaxing, comfortable, clean hotel that serves an excellent breakfast. I love the full kitchen, and the large desk and windows.
January 4, 2014
Rated 4 out of 5 by Paul67 Great Stay!
This is my second stay at this hotel in two years, so was interested to see if it was as good as last year-and it was. The front desk was fantastic, polite, and efficient. The room was clean with no issues. The gym was clean and well maintained.
I wasn't sure what to expect for breakfast, but was truly a remarkable selection of both hot and cold food. Food was replenished regularly.
Highly Recommend this hotel!
December 28, 2013
Rated 5 out of 5 by Stormtrooper Good value. Clean, modern hotel.
I stayed in September 2013 while attending a conference at the Red Rock Resort. This was my first stay at an Element hotel. Very nice. The hotel staff was friendly and accommodating. The property was well cared for. The room was good sized and had a full kitchen. It was clean and the housekeeping services were good. No complaints.
The barbeque on Thursday evening was terrific. Came back to the hotel after a long day, hungry and tired. I wasn't expecting a barbeque dinner, but that's what we got. My hats off to the chef. The breakfast that they serve is also way better than what you get at mid-tier hotels. Keep it up!
September 30, 2013
Rated 5 out of 5 by Cindy We felt like royalty!
Staff call us by our names and offer to help in anyway that they can. Grant even offered to fetch breakfast stuff for us. JP made us decaf whenever we asked, even late at night. Our rooms were fabulous and quiet with a great view. Manager David Smith really understands quality service. We always stay at the Element whenever we are in Vegas. We needed an oxygen machine delivered to the room and JP and Maria took care of everything. It was an outstanding stay! I highly recommend this hotel to anyone wanting a quality experience. The shower head and the bed are divine. Thanks again!
November 4, 2013
Rated 4 out of 5 by uraymo great Hotel Cleaning staff needs work
I had about 3 issues with the Cleaning staff.
Before I get into the issues... I have been to about 200 hotels in over 25 countries in the last 17 Years. I have been a Platinum member of SPG for about 6 years and gold for at least 3.
1)Upon arrival and while taking luggage in with do not disturb sign on the door, a House keeping lady entered the room and asked who called her. We told he nobody called her and she repeated "somebody called her."
2) I asked a House keeper if she could clean my room next (I had a tip in my hand), she snapped back, " that is not my room, you have to call housekeeping and let them know."
3) Please change the sheets if you notice they are dirty.... they have these little placards that inform you that you have to place them on the bed if you would like the sheets changed. I hate these OPT-in tricks. It wasn't until the last day of our stay that the House keeper put it prominently on the bed. that should have been on the bed the first and second day! the sheets were dirty on the second day due to a make-up mishap (my wife). A little pro-active thinking and a Good Housekeeper that is well trained would have changed those sheets.
January 5, 2012
Rated 5 out of 5 by Abbie123 Summerlin Element
What a great experience! The staff was accomodating, the room was lovely and comfortable. I will definitely stay again.
December 23, 2013
Rated 5 out of 5 by denflem98 Element Summerlin, NV
The staff at the Element Summerlin is excellent. My first exchange at check was the most pleasant, helpful experience I think I have ever had. There was genuine care and concern for my needs. And every encounter with all staff members was the same during my stay. Kudos to all! The room size and amenities is an excellent value when considering the room cost. The free breakfast included many choices, the food was fresh, tasty and the supply was plentiful. If I have the opportunity to stay in the Summerlin area again, I know exactly where I will stay again, The Element by Westin. I highly recommend this hotel!
April 28, 2013
Rated 5 out of 5 by djr28 long term stay
I stayed here for a month for work. The staff was wonderful, especially Grant who always had a great attitude. Occasionally, the lobby or elevator would smell like a dog because the hotel allows pets, but this was rare. The breakfast was wonderful. I would highly recommend this facility. The location was convenient to everything in the area.
December 15, 2013
Rated 5 out of 5 by Pawan Home away from home
Love this place whenever i visit Las Vegas. Quiet, calming, understated - everything the casino hotels are NOT. You get a fully functional kitchen which helps tremendously if you don't want to eat out every night (a large grocery store is 3 mins away). Staff is friendly and very accommodating. Summerlin is a beautiful suburb reminding me much of home. Amazing restaurants that are 20% less expensive than what you'll find on the strip. Only a short 10 min drive right off a major highway to the strip or the airport. Great job to the General Manager and staff at Elements Summerlin!
October 18, 2013
Rated 4 out of 5 by Cheapspeed Nice Off-Strip Location
After my recent unpleasant stay in Chicago, it made me appreciate this off-strip, understated hotel, and obliged to come back and provide a testament. The hotel is new and has an avant-garde design, signature of the new Element/Aloft branding. You'll definitely need a vehicle to get here, about 15-20 mins drive from the strip. Quiet, relaxing change to the hustle and bustle on the strip, which may not be for everyone visiting LV. Cooking facilities, fridge provides a good option during my 8-night stay. Nice breakfast every morning. All in a pleasant stay, I will definitely consider staying here next visit!
August 14, 2012
Rated 5 out of 5 by BayPharm Great place to stay in while in Vegas BUT....
Great overall but not as comforting as the Element in Miami FL. Located in an upscale part of Las Vegas away from the strip and noise. The shower faucet was not as pleasant (the way the water came out and flowed on you) and the water pressure was low. The bed had fewer pillows than I expected. The room was very clean and smelled fresh. The front desk clerk was pleasant and helpful. Breakfast was very good with a wide variety of danish, sandwiches, real OJ (not from concentrate), eggs were cooked and seasoned well, link sausage had a good flavor. They also had yogurt and 2% as well as fat free milk. Internet speed was marginal and not as fast as the Hard Rock Hotel located on the strip.
August 29, 2012
Rated 3 out of 5 by Erica13 Very Nice Hotel in Summerlin
A very nice "general need" hotel. We stayed here for a nearby family reunion. Clean, modern, comfortable. Not luxurious, romantic or fancy, although nice beds and bedding. Prides itself on being a "Green property" which is great! Very good breakfast. Modern, clean decor although a bit steriile. Green does not have to be so sparce, and ironically the lobby and elevator had a slight smell of cleaning chemicals when we arrived. The 20-min from the strip location is in a business/medical facility park close to typical "suburban" amenities. Nice pool area. Easy to get to the strip. Service was good. LEO (housekeeping) and GRANT (front desk) were particularly helpful to us. All in all a very good experience. Would stay again.
October 18, 2013
Rated 5 out of 5 by StarMom21 Beyond Expectations
I would like to acknowledge front desk clerk, "JP" for going above and beyond in his efforts to deliver "stellar customer service." We arrived to find; I had inadvertently booked the room incorrectly to accommodate 2 moms traveling with 2 tweens. JP listened to my dilemma and was able to make arrangements to make our stay perfect. As a Gold Level SPG Member; I like my stays to be problem-free when traveling with friends - and JP made that happen. Kudos to him and the entire staff at The Element - we will definitely be back!
November 11, 2013
Rated 4 out of 5 by ettore good facilities
Comfortable room, heating not working properly, good facilities, good fitness center, compared to the past happy hours very poor, staff very friendly.
December 15, 2013
Rated 2 out of 5 by SB72 great customer service
Recently stayed for 9 days. Customer service was great - always smiling and eager to help. Rooms were smaller than expected but still very modern. Shower was okay however water flooded the floor each time. They advertise manager reception with drinks such as beer, wine, however there is no alcohol. Breakfast during the week was a little boring with sandwiches each day and the same fruit - a little variety would be great. There was no spa. Ice was only available by purchase. Most hotels offer ice machines and also have fresh ice water in the lobby for guests which was not the case here.
July 23, 2013
Rated 5 out of 5 by bw2007 A very pleasant surprise
First time Element guests and we will surely com back here again! It is about 20-minutes away from the strip so this can be a downside for some. But not for us. We stayed here with our son and we were more than pleasantly surprised. It is very refreshing to know this excellent hotel is available in Las Vegas as a get-away from the strip option - without the casinos and the smoke wafting everywhere. The entire facility is superbly clean and well maintained, and the environment relaxing, quiet, zen-like. The hot breakfast is surely very nice to wake up to in the morning!
August 8, 2013
Rated 3 out of 5 by Daywalker What Happened
I have been here many times and enjoyed my stay most of the time. However, when the toilet inside lid has brown splash and the tamps have a week worth of dust. I was not pleased. The sofa pillows are in need of cleaning. I certainly hope this is an isolated situation.
December 7, 2011
Rated 5 out of 5 by janu refreshing, quiet away from the crowd
Excellent non smoking facility just 8 miles form the strip. Refreshing, quiet with all amenities of a home kitchen including a hot plate, dishwasher and fridge. Nice sleeper sofa and work desk. Well designed rooms.Front desk person JP at check in was excellent.
April 26, 2012
Rated 5 out of 5 by MarcosNZ Home away from home
I have stayed at this hotel a few times now and thoroughly recommend it.
Well appointed and awesome staff.
December 8, 2013
Rated 4 out of 5 by Michael2000 One of the Best, but...
I have frequented many of the higher-end Starwood locations and I have to admit the I simply LOVE this hotel - both for comfort and value.
I have satyed at this hotel for 10 days last year and 10 days this year.
The ONLY issue with the hotel which made me decide not to come again is cleanliness... and more specifically -
1. towels - it was amazing and disturbing to find out that every day, at least one of them was stained with pseudo-blood and/or other gnarly-looking stains. Also, most of them appeared worn-out and greyish (they began their lives as white...)
2. floor and carpets - simply dirty. you couldn't walk around in the room without having yuur feet blackened with dirt. we actually had to stop by a store and buy slippers to walk around in the room...
3. couches - worn out, stained and with holes in them which were not-so-professionaly stitched.
This is truly a waste of an amazing spot with amazing view and great facilities.
Knowing Starwood, I am sure that if someone decides to take care of these issues, they can be eliminated faily easily and quickly.
December 8, 2011
Rated 5 out of 5 by SD766 Great experience!
My husband, daughter, and I (+ our pug puppy) stayed at the hotel for four days and had a wonderful time. The staff were uber polite and on top of everything and the hotel was incredibly clean and well kept. As we have family in Las Vegas, we wanted to stay somewhere with a pool but without the hectic vibe a lot of the hotel/casinos can give you AND we wanted to bring our pug along for our trip - and the Element was a perfect fit.
The only negative was that you can hear the people in the room above you so I would recommend the higher floors if possible.
June 18, 2013
Rated 3 out of 5 by dianaadel not as clean as it seems
Upon arrival found a pair of ladies soiled underwear at the edge of the bed & hair in the shower. On the way out when i got on my knees to make sure i had taken all my belongings I found a dirty sock deep inside the closet. Out of my 5 nights the first 3 nights were noisy.I wanted to love this place as I want to bring my corp. team back in January. Kinda grossed me out....
November 18, 2013