Rated 3 out of 5 by KSchwab Room phone issue
The phone in my room had it's phone wire disconnected and the battery pack was no where to be found. The phone started beeping at 4:00am, letting me know the battery was going dead. I called the front desk from my cell phone asking them to get this phone out of my room. They responded quickly, but unfortunately I could not fall back to sleep. This is a basic thing that should never have happened. I had an all day business event to attend and I was tired. When I told the front desk what happened after they asked me how was my stay, all I got was the usual "I'm sorry about that". One of these days I would like to actually get something for my trouble.
July 2, 2014
Rated 5 out of 5 by SusanandBob A great base for exploring northern Manhattan
Being in downtown Harlem, there are lots of incredible restaurants nearby. Four relaxing parks are a short walk from the hotel, and the subway is only a block away if you want to venture further. The staff were very friendly - we'll definitely be back!
July 10, 2014
Rated 5 out of 5 by Candice84 We loved this hotel
Everything was perfect. The room fantastic, the staff could not have been more charming and helpful. The place was stylish, but wirh a relaxed and hip vibe. The neighborhood, clean, intersting with great restaurants, cafes, and music venues. We will definately be satying there again. Thank you for a fabulous 3 days
July 7, 2014
Rated 4 out of 5 by Tiffini What a gem! Great location and a pleasant stay
We had a very nice stay at Aloft Harlem! This hotel fell right in line with what we expected of Aloft. Perfect location and within walking distance and or a quick train ride to popular NYC and Harlem destinations. The staff was courteous and very helpful. A pleasant surprise was the size of the room: I expected a shoebox because it's in the heart of the city but the room was a nice size and very comfortable. I'd recommend this hotel to both friends and family.
July 4, 2014
Rated 5 out of 5 by Uno1 I'll be back!
Great hotel, very cool vibe. I haven't been to New York since 2006 and this made me wanna stay.
ALL of the staff were great and Estella who was room service staff was lovely.
Love love love Harlem ! Like I said I'll be back!
July 3, 2014
Rated 5 out of 5 by Valley Such wonderful, friendly people working here!
I am pleased to recommend Aloft in Harlem, NY. The people who work there were wonderfully helpful to me, a non-city-savvy person! Whatever we needed, be it a cab, directions or some simple reassurance, the staff was right there to help out. The hotel itself is nicely equipped, comfortable and convenient. Nothing but rave reviews. Thanks for making my city stay so stress-free!
July 1, 2014
Rated 4 out of 5 by Charisma31 Great gem in the city
I enjoyed my stay at the Aloft in Harlem. I found this hotel thanks to a conference in the area. The room was great and I loved all the outlets to charge my mobile devices. My one gripe is that I called at least twice in the months before my arrival to request double beds for myself and my conference "roommate." I understood that the hotel only has about 12 of these kinds of rooms but I called to remind them of my request. On my last call, the person I spoke to told me that we could ask for a rollaway bed so that bunking together would not be an issue. When we checked in, we were informed that there are no rollaway beds in this hotel at all. So, I wound up sleeping in a king bed with someone I'd only met briefly twice before. We worked it out with no problem, but it would be best for your representatives to know the facilities. Nonetheless, we had a great stay.
June 30, 2014
Rated 3 out of 5 by uptowngirl be careful what room you get
We chose this hotel because of its location and the good deal we were able to get. The room we had (504) is inferior. The view was of some brick walls, which didn't bother me too much since we weren't there for the view. There was essentially no cell reception in the room, making the sending of even a simple text a 50/50 proposition. Forget about an actual conversation or checking your e-mail. The room has not been adequately maintained over the years. The shower glass leaked where it should be sealed to the tile, wallpaper was peeling in the bathroom, and the TP holder had been broken and then bent back, leaving two sharp raw metal edges. All simple quick fixes. The room shape was a long skinny rectangle. If someone was seated at the desk, the chair would be bumped up against the foot of the bed making passage impossible. A crappy room. I peeked into one of the rooms at the front of the building. It had multiple windows, and a better shape allowing free movement behind the desk chair. Did not inspect for maintenance issues. The front desk folks were OK, but not inclined to go the extra mile. The lobby was attractive. I was not nearly as impressed as they hoped one would be.
June 24, 2014